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“Great staff”
Review of Balmer Lawn

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Balmer Lawn
Ranked #3 of 11 Hotels in Brockenhurst
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great staff”
Reviewed 17 February 2014 via mobile

We love the Balmer, the staff are always great and make the hotel. This break was a little different however, with the Storm on the Friday followed a power cut that last around 12 hours, the staff did not panic and offered to find rooms in nearby hotels, or you could stay if you wished, we stayed and ate out at the NewForest Inn which they recommended and was very good. We decided to stay an extra night and left Monday morning. On the Friday night we ate in the restaurant which was fabulous on the Sunday we ate in the bar which was equally as good. The pool facilities are always hood too.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolmWick, General Manager at Balmer Lawn, responded to this review, 20 February 2014
Thank you for taking the time to write a lovely review about your stay at the Balmer Lawn Hotel. I am delighted to hear that you had a lovely time even though the inconvenience of the power cut interfered with your stay. Many thanks for the complimentary comments about our great homemade food as well as our staff. I look forward to welcoming you back in the near future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (427)
Date | Rating
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English first
dorset, england
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 February 2014 via mobile

We stayed one night at Balmer Lawn, with our two sons aged 7,4. Generally the staff were helpful and courteous however a couple of minor issues detracted from the stay. On arrival we waited a considerable time (10mins) for the check in process to commence, as the only receptionist was busy on the phone. We were eventually checked in to room 56, a modern and spacious room with two double beds and a further double sofa bed. The view was limited across the rooftops of other hotel buildings. The swimming pool was nice although the changing room lights were not working, making changing my two boys difficult, I reported this but the following day they were still not working. The breakfast was good, hot and plentiful spoilt slightly by a couple of matters, on booking into the breakfast room the maître d' informed us we had not paid for breakfast in our room tariff, not only was this incorrect but potentially embarrassing. Considering its four star status it was also disappointing to have cheap paper napkins and no table table cloths.
Overall we enjoyed our stay and would consider staying again.

Stayed February 2014
Helpful?
Thank WeaselMcbeasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolmWick, General Manager at Balmer Lawn, responded to this review, 19 February 2014
Thank you for taking the time to write a review about your stay at the Balmer Lawn Hotel. I am really sorry to hear about your delayed check in procedure. We try our best to attend everybody in a reasonable time but sometimes the situation occur which can make this difficult. I am sure that my receptionist did acknowledge you when you entered the building.
It is unfortunate that we had problems with the changing rooms caused by the torrential rainfall. We were working on the issue for several days until we finally succeeded in fixing the problem. Everything is back in normal working order now.
We also prefer not to use table cloth in our restaurant as this lowers our impact on the environment. Our breakfast service is a more informal style. In order to match this we are using paper napkins instead of our formal fabric napkins.
I hope all of these little issues did not influence your stay to negative and look forward to welcoming you back in the near future again.
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Royal Tunbridge Wells, United Kingdom
Level Contributor
141 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 17 February 2014

We stayed here on Valentine's weekend, and had a complimentary upgrade, the hotel is beautiful and in a fantastic setting.
What really made it for us though - we were unlucky enough to have an incident with a flood, near the hotel, two hours waist deep in water pushing our now ruined car out - and I must say the staff were so charming, helpful and most of all sympathetic! Didn't bat an eyelid when we had to leave the car there after we left, and so on.
Even after a small question about our bill (overcharged us for some drinks or something) they were extremely helpful/
What we saw of Brockenhurst and the New Forest is beautiful too,
Definitely be returning - in drier weather!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bananaramaKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolmWick, General Manager at Balmer Lawn, responded to this review, 19 February 2014
Thank you for taking the time to write a nice review about your stay at the Balmer Lawn Hotel. Sorry to hear about your car troubles but I am glad that we could be of service to ease the pain a little bit. I am delighted to hear that you enjoyed the facilities of the hotel as far as you could and also complimentary commented on our ever so helpful staff. I look forward to welcoming you back soon in the near future.
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 February 2014 via mobile

Just got home after a house hunting trip,and stayed two nights at The Balmer Lawn Hotel.

From the minute we arrived at reception,we were treated with kind and attentive service.The hotel is gorgeous,clean,comfortable and perfectly situated in the heart of The New Forest.

Our room was lovely,super views over the gardens.Bathroom was well stocked with fluffy towels and great smelling soaps and lotions and potions.

We ate in the restaurant on the first night.The food was amazing,breakfast the next morning was superb,a light supper in the bar was delicious.

So,back home,having brought home some extra kilos,but many happy memories,many thanks.



Stayed February 2014, travelled as a couple
Helpful?
Thank Loustheplot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolmWick, General Manager at Balmer Lawn, responded to this review, 19 February 2014
Thank you for taking the time to write such a complimentary review on your visit to the Balmer Lawn.

I am delighted to hear that you had such an amazing experience at Balmer Lawn Hotel and you enjoyed all the great facilities we can offer. Many thanks also for the complimentary comments about our good food. We look forward to seeing you back in the near future.
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London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 February 2014

Friendliest staff of any hotel I've been to in the UK. Also fantastic veggie main meal.
Location is superb for walks, cycling, pubs and train.
The food was a reasonable price and the wine list very good.

Very comfy room and clean bathroom.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank astrotomato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolmWick, General Manager at Balmer Lawn, responded to this review, 19 February 2014
Thank you for taking the time to write such a complimentary review on your visit to the Balmer Lawn.
I am delighted to hear that you enjoyed our home made food, especially our Sunday lunch. Many thanks for the complimentary comments about our fantastic staff, which made your service experience so memorable. We look forward to seeing back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 February 2014

We had a sunday carvery first, which was totally delicious and big portions. The waitress and head receptionist were so attentive and polite. The jazz band helped it go down very well. Then we stayed over for the night. The room was clean and warm. We needed two champagne glasses and when asked the staff were brilliant and sorted it out straight away. We enjoyed the leisure facilities which comes with a stay over. The pool was warm and the sauna amazing. The changing rooms were clean and showers hot.

Another lamp on the bedside table of room 51 would be great.

Weve been to several hotels in the area for dinner.....no comments...just to say we have finally found our favourite and will be back for sure : ))

Room Tip: just check the view is what you would like. Staff are always happy to offer a room to suit if they a...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jazzlar45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolmWick, General Manager at Balmer Lawn, responded to this review, 19 February 2014
Thank you for taking the time to write a lovely review about your stay and Sunday lunch at the Balmer Lawn Hotel. I am delighted to hear that you had a lovely relaxed time and enjoyed all of our facilities. Many thanks also for the complimentary comments about our home made food and especially about our fantastic staff, which are certainly a great asset to the Balmer Lawn Hotel. I look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 February 2014

We've been several times from one night to a week and have never been disappointed. Very clean, great facilities and the restaurant food is fantastic. The staff are lovely and the spa treatments great

Room Tip: You can choose your room before you book, but every room we have stayed in have been to the same hig...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sand2098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolmWick, General Manager at Balmer Lawn, responded to this review, 19 February 2014
Thank you for taking the time to write such a complimentary review on your visit to the Balmer Lawn.
I am delighted to hear that service experience as well as all of our facilities are very well received by you and you enjoy your return visits every time again. We look forward to seeing you many more times in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Balmer Lawn

Property: Balmer Lawn
Address: Lyndhurst Road, New Forest, Brockenhurst SO42 7ZB, England
Phone Number:
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Brockenhurst
#2 Luxury Hotel in Brockenhurst
#6 Family Hotel in Brockenhurst
#7 Romantic Hotel in Brockenhurst
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Balmer Lawn 4*
Number of rooms: 54
Official Description (provided by the hotel):
A good quality 4 Star Hotel & Spa set right in the heart of the beautiful New Forest National Park. We have extensive leisure facilities - indoor and outdoor pools, Jacuzzi, 6 Spa treatment rooms and relaxation area, tennis and squash courts and fully equipped gym. Beresford's our award winning restaurant with 2 AA Rosettes offers some of the finest locally sourced foods in the area. You can access the Forest directly from the hotel. We have 6 rooms suitable for private, wedding and conference/corporate use. The hotel is privately owned and managed and we pride ourselves on offering great service. Book directly with the hotel for the best rates and room allocations inclusive of a full English breakfast. ... more   less 
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Also Known As:
Balmer Lawn Hotel Brockenhurst
Balmer Lawn Brockenhurst, New Forest

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