Nice clean rooms, friendly attentive staff restaurant absolutely amazing the food was most certainly the best I've eaten in a long time! Except the breakfast it was a bit dried out (at 7 am) otherwise had a nice time!More
Nice clean rooms, friendly attentive staff restaurant absolutely amazing the food was most certainly the best I've eaten in a long time! Except the breakfast it was a bit dried out (at 7 am) otherwise had a nice time!MoreShow less
Thank you for taking the time to write your lovely review about your visit to the Balmer Lawn Hotel. I am delighted to hear that you enjoyed your stay and commented positively on all my staff, the great food as well as our bedrooms. I apologise for the slip up at breakfast time. I certainly will investigate why some food was looking dried out so early in the morning. I hope you will forgive us this minor issue. I look forward to welcoming you back to the hotel very soon.
We have just returned from a family weekend that the Balmer Lawn. We had a great time despite the good old British weather! Using their on-line booking facility, we opted for Room 54 at £239 this was a lovely side facing room overlooking the forest and with a sofa bed, ideal for our younger children. The In-Laws decided to “splash out “and opted for Room 27 – at £349, well worth it if budget is not a problem, with a separate lounge this was a spacious suite that we could all hang out in. The kids loved the pools (indoor and outdoor) and I was able to beat the father-in-law at table tennis – a real bonus!! The food is great from the afternoon cream tea in the lounge bar or typical bar food or if you want to treat yourself in Beresford’s restaurant. We had no idea before arriving, the role the hotel played in both the 1st and 2nd World Wars, some real history here and I think the hotel could do a better job at promoting this within the hotel, it is there but you have to search for it in the room folder. All the staff were really friendly and can’t seem to do enough for you but even better that that they really seem to enjoy working there. This is a great family friendly hotel offering a relaxed and at the same time a quality offering. Don't miss out treat yourselves!
Thank you for taking the time to write such a complimentary review on your visit to the Balmer Lawn. I am delighted to hear that you and your family had such a lovely stay and enjoyed all of our facilities (especially the table tennis feature). I am glad that you are one of only a few people which look at the history of the hotel and discovered all the hotel had gone through in the past. Many thanks also for your complimentary words about our great food as well as our helpful and friendly staff. I look forward to welcoming you back to the hotel in the not too distant future.
stay here regularly with work and its a great place to stay in a stunning part of the world. its got all the amenities of a large hotel but is in no way corporate or feel part of a chain. food is always good and the leisure facilities great.
Thank you for taking the time to write your complimentary review about your regular stay at the Balmer Lawn Hotel. I am delighted to hear that we get the service experience right for you time and time again. We do value you regular visits very much as those regular guests are really our bread and butter. I hope we will keep up the good work in all of our services in order that you have many more satisfactory and enjoyable stays. I look forward to welcoming you back to the hotel very soon.
My husband and I married elsewhere in the New Forest on the Friday and last minute on Saturday decided to have a couple of days away with our 8 year old son. Despite calling at lunchtime the same day, the Balmer Lawn was able to accommodate us in a double room with separate adjoining room for our son (which he loved!)
On arrival we were met with friendly and helpful staff which we experienced throughout our 2 night stay.
We spent a lot of time in the swimming pool and even got to use the heated outdoor pool too.
The afternoon tea is delicious and would recommend. They were more than happy to change the sandwich fillings as we don't eat salmon.
I indulged in a lava shell back massage in the Saltus Spa. The ladies there were very friendly and welcoming and the therapist fully explained the treatment to me. I'd definitely recommend this and would love to return again.
Breakfast was great with a large selection on offer.
The only downside was that the air con in the room didn't work - they had supplied a portable one but it was so noisy we couldn't have it on at night. However this didn't spoil an amazing weekend that we all thoroughly enjoyed and wouldn't hesitate to return.
Thank you for taking the time to write such a complimentary review on your visit to the Balmer Lawn. I am delighted to hear that you and your family had such a good time especially so short notice and being more or less your honeymoon. Thank you very much for all your complimentary comments about all our facilities as well as all my friendly staff who really work hard to make everybody welcome. I am also delighted that enjoyed all our food offerings, especially the afternoon tea. I apologise for the small issue that we do possess air conditioning in our rooms, but this is down to building regulation restrictions. But honestly the weather in Britain does not often call for air conditionings to be used for a prolonged period. Nevertheless I am glad that you enjoyed your stay overall and look forward to welcoming you back in the future.
This is a lovely country house hotel with a great range of rooms to choose from and a plethora of activities for the family, with two swimming pools, squash and tennis courts you don’t have to leave the hotel. It is right on the edge on the New Forest so easy to access on foot or bikes. The kids love it and therefore so do we. We choose one of the contemporary rooms on the top floor. Room 56 was perfect for us with two large double beds and a sofa bed there was stacks of room for our young family. The staff are so friendly and can’t do enough for you, the bar food is great and the restaurant food in Beresfords even better. This is a “little gem” of a hotel. Is it definitely 4* star I really don’t know what some of the reviewers are expecting, they offer a wide range of rooms at different prices, we think this is a great hotel offering good value – give it a whirl before summer is over!
Thank you for taking the time to write such a complimentary review on your visit to the Balmer Lawn. I am delighted to hear that you and your family had such a good time with us and you enjoyed all the facilities we offer. Thank you very much for all your complimentary comments about our staff who really work hard to make everybody so very welcome. I am also delighted that enjoyed all our food offerings, bar as well as restaurant food. I am glad that you followed the advice of so many travellers before you to look at our website first to choose the right room for you. I look forward to welcoming you and your family back to the hotel in the future.
Myself and a friend stayed at Balmer Lawn in Aug-14, the hotel is advertised as a 4star, I would say parts of the hotel you would rate as 4 star but some parts only 3 star. We stayed in a Superior twin room and I struggled to see what made it SUPERIOR, it was an average twin room, there were no bath robes provided and the bath itself was tiny, and after a hard days cycling I was looking forward to a nice long soak, but couldn't even stretch my legs!! The reception staff were fantastic, nothing seemed too much trouble. We had dinner at the hotel on the Saturday night,just ordering off the lounge bar....very nice food and good service. The location of the hotel is brilliant, with Brockenhurst Village a short walk away and the New Forest practically on your door step. You can see the hotel is very old, and it need of some updating, I wouldn't of wanted to stay there when the weather was very hot as it felt very stuffy. Overall we had a lovely time, but the price of the rooms I felt was a little overpriced.
Thank you for taking the time to write your review about your stay at the Balmer Lawn Hotel. I am delighted to hear that you and your partner enjoyed our home made food as well as the service experience at the hotel. Your complimentary comments about my reception staff are very much appreciated. Unfortunately it is very difficult for me to comment on the “superior” room you stayed in, as I have no indication which of our 53 room is concerned. Some of our rooms are newly refurbished, some have a forest view. There is more than one criteria on which we base the decision on to make a room a superior room. Yet the bath is a regular sized bath and there is no difference between any of our bathrooms in the hotel. Unfortunately this seemed rather short for you which slightly dampened your impression of the hotel room. I have to admit that the missing bathrobes are unfortunately a minor service we missed and I would like to apologise for this sincerely.
As you mention that some parts of the hotel are more 3 star rated in your opinion, I would like to point out that we are improving our business through refurbishment all the time and you might have had an impression when walking through the front door. Unfortunately one is not able to do everything at once, so it still is ongoing. Nevertheless the majority of our facilities and services are of good 4 star rated qualities. I hope you might be convinced to give the Balmer Lawn Hotel another try in the future and look forward to welcoming you back to the hotel.