We have visited several of Robin Hutson's properties and are a huge fan of what he does.... however this hotel is now a victim of its own success.
We have stayed here on several occasions however our last visit last weekend, where we had taken friends, was a huge disappointment. Whilst the hotel/country house has a lovely feel to it and the staff are very welcoming and friendly, the restaurant, in particular the breakfast service, is hugely chaotic, random, disorganised and a shambolic mess. None of us have seen anything so badly managed. There was no management of the room, tables, nor service. The waitresses had no clue who ordered what, who was waiting on what. In a similar way to other comments on the site the it is indeed very noisy (which was compounded by badly behaved children) but the main issue is with very poor service and ill-trained staff - waiting 20 minutes for coffee/coffee refills, being served a large pot of tea with one tea bag, waiting +15 mins for bread for the toaster(we gave up), plates not being cleared but they keep bringing your order(s) to the table with no where to put the items, the cleared plates being piled high on the table by the juices for at least an hour, and plates not being replenished with pastries etc even with a half hour to go before breakfast finished provide a very un-relaxed and unexpected breakfast experience. On both days we and our guests left the breakfast incredibly stressed. For the prices being charged for breakfast this is an area that needs massive improvement.
The hotel also needs to address how in the noisy conservatory they handle large groups with small children. Both mornings we had 6 mis-behaving children with ineffectual parents. Several guest were clearly unhappy about the noise levels and the lack of handling about the situation. Three couples with 6 children on one table does not lend itself to a peaceful breakfast for the other paying guests. Obviously the hotel wlecomes families but it is ill-prepared to cope/handle them. By pandering to those with children you have ultimately got bad press from the other 20 rooms who were trying to relax.
It is after all meant to be a relaxing peaceful weekend break in the country!
Possibly the eye is off the ball whilst they focus on Bath and Pig on The Beach. Not an excuse. On a positive we did complain about the issues at breakfast and they refunded our breakfasts, but that's not the point is it.
- Official Description (provided by the hotel):
- The Pig is a bang up to date take on a new style of home grown, 26 bedroom country house hotel and what that needs to be today - original, relaxed and sitting comfortably within its environment. It's really a restaurant with rooms. This is a place that is all about the walled garden and everything is driven by the gardener/forager and chef - they grow and find the food - the chef then makes the menu. The style is home grown in every way - breaking the mold of designed hotels, daring to be comfortable in its own skin, working with what it has and recognising what is good about that. It won't be perfect, it will be warm, relaxed, comfy, interesting, and homely with muted colours, a bit shabby chic and evolved rather than interior designed. ... more less
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- Also Known As:
- The Pig Hotel Brockenhurst
- Hotel Whitley Ridge
- Whitley Ridge Brockenhurst
- The Pig Brockenhurst, New Forest