I had stayed in the hotel in the early 80's and was doing a weeks nostalgia holiday at the Spa. Sadly my "5 star" room was very small and was the farthest away from the reception. I had told them that I had a spine condition and that I needed a firm bed, non smoking with a nice outlook. I also told them that I was looking forward to the Spa, so knowing that and booking 3 weeks in advance, I was placed a long distance from the Spa and restaurants.
I was surrounded by people smoking on the balcony, which overlooked a car park and the industrial looking back of the hotel. I also found dried sick on the floor and back of the loo, and mildew around the bath. I asked to be moved, they said they'd look into it; I was moved on my last day. They also knew I was taking a yachting trip and hacking. Having told me that they would arrange the hotel car for me, they changed their minds, half an hour before I due to leave, on two occasions. Out in the sticks, it took a long time to get a taxi and very expensive.
There was no wifi and no one who could make it work for me. I later found out that as I'd booked online, I could have connected with the code given on booking. No one there knew.
The three restaurants were a bit overkill, all mostly empty all week and the French restaurant was awful; overcooked and chewy lamb - which I was not allowed to ask how it was cooked - overcooked veg and tasteless. The main restaurant was lovely food but a couple who arrived after me, ordered, ate and paid for 3 courses when I was still waiting for my second course.
The spa was good, the massages very good but food and spa were all extras so coming in at over £1,500, I would never go again.
- Official Description (provided by the hotel):
- Careys Manor Hotel and Senspa is a luxury 4 star spa hotel set in the heart of the beautiful New Forest. This highly commended hotel has been voted Hotel Spa of the Year by the British Beauty Awards and awarded Gold by the Green Business Tourism Scheme. With three restaurants, there is plenty to choose from - whether you prefer fine dining in our Cambium restaurant, a relaxed atmosphere in Blaireaus French Bistro or want to enjoy authentic Thai cuisine in the Zen Garden Restaurant. ... more less
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- Also Known As:
- Careys Manor Hotel And Senspa
- Careys Manor Hotel & Sen Brockenhurst
- Careys Manor Hotel & SenSpa Brockenhurst, New Forest
- Careys Manor Spa Senspa
- Careys Hotel Manor
- Careys Manor Brockenhurst