My family of four stayed here for 2 nights, we have a 3 year old and a 10 month old baby. We always stay in boutique hotels where possible and like to pay for a premium holiday so we leave feeling relaxed and looked after. Because we run our own business we like to switch off from being the 'boss'.
Overall the hotel is wonderfully located, the Forest here is very pretty with wild ponies, deer and wild birds frequently visiting the gardens.
The childcare here is excellent and a great asset to the hotel; the ladies in the Den really do care about the children and always made a point of remembering their names and likes/dislikes even on our short stay. I felt extremely at ease with them caring for the children. One reservation I had was that their DBS (formerly CRB) certificates are not kept on the premises, so parents, who like to know that the carers are police checked, cannot view these to aid peace of mind. I hope you will consider implementing this in future? Also a sign should be displayed in the Den stating who the trained paediatric first aider/s are, I hope you will look into implementing this also.
The Spa is wonderful and for it's size is very well facilitated with more than the average offering for a hotel spa area, the staff here were also great in trying to get myself and hubby booked in to get a treatment that tied in with the children's childcare in the Den.
The food is absolutely amazing; hubby and I ate from the a la carte and were really surprised at the high standard (perhaps thinking wrongly that it may be compromised being a family hotel??) the restaurant staff seemed a little out of their depth for a la carte and were not trained quite to this standard but they were polite, enthusiastic and great when it came to our 3 year old wanting to join us unexpectedly! They even let us finish our meals in the hotel cinema so son could watch a film and allow us to finish dinner. Special mention to Ben and his cocktails and general standard of serving, he was excellently versed in fine dining etiquette. My tip is to try his French Martini ;-)
Serving the children the staff were excellent at however, this is where they came into their own and knew how to deal with children to make them feel happy, relaxed and well provided for. The baby kitchen with all mod cons is a stroke of genius! The kids menu had just the right balance of exciting, ordinary and healthy foods to cater for all kiddie tastes.
The main area where we felt a little cold was the check-in/check-out team. They often made mistakes, weren't warm or overly friendly and made you feel a little like they were doing you a favour if, when you complained, they made an effort to rectify what was their issue in the first place. Such a shame considering the lengths to which the other staff went to making us feel welcome there. New booking systems and miscommunication between central reservations and the hotel caused us issues and when we chatted to another family they had the same issue, which was a shame, as we were both under the impression it was a 'one-off random occurrence'.
The baby listening service is extremely helpful but batteries frequently ran out and on one occasion another family were wrongly dialled into our children by a reception staff member!! Was a little concerning!
Overall we loved the holiday, and the children were well catered for. As parents in our own right we felt a little tense at having to 'manage' some of the staff in order to get a satisfactory level of service, so some training refreshers perhaps needed.
- Official Description (provided by the hotel):
- Welcome to New Park Manor, a luxury family and dog friendly spa hotel in the New Forest. Relax in our spa, play croquet on the lawn, enjoy afternoon tea on the terrace or some family time in our gardens. New Park Manor offers the perfect destination for anyone wishing to explore and appreciate the unique mosaic of woodland, heathland and wetland that comprise the ancient landscape of the New Forest. The New Forest, Britain's most popular national park, was created by William the Conqueror in 1079 as a royal hunting area. In 1611, King Charles II chose New Park Manor as his favourite hunting lodge and his royal coat of arms is still displayed prominently above the fireplace in our award-winning Stag Restaurant. New Park Manor was carefully adapted for use as a country house hotel with 25 bedrooms and opened in 1970. Interesting details such as acorns and oak leaf patterned doors and original furniture and fireplaces can still be seen throughout the building. These commemorate the debt owed by King Charles to the oak tree which hid him from Cromwell's men on his escape to France in 1651. Today, New Park Manor is a beautiful, stylish country hotel, where the traditions of days gone by still live on and many original features can still be seen around the hotel. Bedrooms range from the splendor of our Muntjac our signature Family Suite to the contemporary style of our Forest rooms. Over recent years, our facilities have expanded to include a heated outdoor pool, croquet lawn, and our award-winning Spa which included a heated indoor pool and outdoor Canadian hot tub overlooking the New Forest. ... more less
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- Also Known As:
- New Park Manor Hotel Brockenhurst
- Country Hotel Brockenhurst
- Country Hotel New Park Manor
- New Park Manor Brockenhurst, New Forest