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“Nice hotel, not amazing!”

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Rhinefield House Hotel
Ranked #7 of 11 Hotels in Brockenhurst
Certificate of Excellence
Southampton, UK
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice hotel, not amazing!”
Reviewed 6 January 2014 via mobile

We stayed for one night on a romantic break in December. We had booked dinner, bed, breakfast and a massage each. Our stay was nice and actually quite good value for money. The food was lovely and some parts of the hotel are stunning. However, our room wasn't anything special and felt a little like a basic hotel room. I know we could have upgraded, etc but I would have expected something a bit nicer for this hotel. The service was good but as the hotel is so huge it was very impersonal. The setting is lovely and the spa ok but I wouldn't rush back. I think there are far nicer hotels in the new forest.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HellsBells28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 1 February 2014
Dear Hells Bells
Thank you for your posting to Trip Advisor following your stay with here at Rhinefield. We are sorry that on this occasion you did not find us amazing and I have taken on board your comments about the bedrooms and I will discuss these with our design team. I was pleased that you found the food to be very good and that your stay was value for money.
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (322)
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london
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 January 2014 via mobile

My now husband and I live in London but decided very quickly after we got engaged that we wanted to get married in New Forest, having spent a lot of enjoyable weekends together there. When we started looking at venues we realised there were 2 routes we could go: somewhere unusual where we could tailor-make every detail, or somewhere with a lot of experience hosting weddings where, perhaps we wouldn't be the first bride and groom to be celebrating there, but which would take care of some of those details for us. Given the huge amount of planning already required (without thinking about napkins and cutlery!), we decided to opt for the latter category. Rhinefield was one of the venues we visited that we felt fit this bill and when we saw the beautiful dining room and gardens we fell in love with it immediately. The huge windows, chandeliers, fireplace and grounds made for an incredible backdrop to our photos and we loved the privacy and flow of the area set aside for weddings, which is quite well isolated from the rest of the hotel and its guests.
We had a church wedding so we were looking for a dinner and reception venue only and, considering the grand setting, I was actually pleasantly surprised by the price and what was included for it. Because Rhinefield is a well-established and very popular wedding venue (our first choice date was already taken over a year in advance), there was not much room to negotiate on the package but we were allocated a planner (Katie) and she did her best to accommodate our requests where possible. In the run up to the wedding we found Katie to be a great help, prompting us to consider things we would never have thought of and always swiftly replying to any emails/questions/changes to our plans. Even more impressive, when our DJ (Tom Burrell) called us less than 24 hours before the wedding to cancel because he wanted to appear on a gameshow instead, Rhinefield came to the rescue telling us to leave it with them and within a couple of hours had found us a new DJ (Martin Lake) who had played the venue before, came recommended and was absolutely amazing on the night. We were so grateful that we could spend that day with our family and friends who'd travelled from all over to celebrate with us, rather than stuck in front of a computer fretting about whether we'd have music the following evening.
On the day itself, we were really impressed with how smoothly everything went, it was like a well-oiled machine. Our planner Katie was on holiday but had handed over seamlessly to another Katie who was totally on top of things. The food was amazing and guests who we'd flagged as vegetarian or non-drinkers came to us later to tell us how nice it was that the waiting staff were aware exactly what their requirements were and made sure they were catered for. Perhaps one of the nicest things was that we were hardly aware of everything that was going on, it all just happened and we were left to enjoy our day with zero stress.
I'd definitely recommend Rhinefield House as a wedding venue, we had the most amazing day full of happy memories. I wouldn't have changed a thing.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lhtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 1 February 2014
Thank you so much for choosing to have your Wedding day with us here at Rhinefield and what an amazing testimony your review is. Both Katie’s are over the moon that it was just as you had imagined. Many congratulations to you both from us all here at Rhinefield.
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Surrey
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 January 2014

The approach to the Hotel through the New Forest and into the forest garden at the front of the Hotel raises the anticipation of your arrival. The staff were courteous and the modern room in the annex overlooked the forest with a full wall window. HINT : ramblers do walk through the woods so remember to pull the curtains when changing so save scaring them, you may be eating a meal next to one later, which could lead to some odd looks.

Dinner in main restaurant was everything expected of a 5 star facility. We had dinner in the Grill on night which was less formal but excellent food and service geat

In terms of diversions a walk around the grounds after breakfast will help work up the appetite for lunch. We recommend to carry a bag of breadcrumbs, not to stave off hunger, but so as to leave a trail through the Maze for when you get lost.

The subterranean pool is quiet and well maintained if a little bland. The Hot Tub is interesting despite supposedly set at 37 Deg C, would allow you to soft boil an egg in 2 mins. HINT: the on-off switch is on the floor next to a health and safety notice, ignore the large unmarked button on the wall, this is the panic alarm- the staff were very understanding and says it happens all the time.

Overall we would go again, as soon as we have a chance.

HINT: the pubs in Brockenhurst are great for lunch, and the Tea Rooms at Station House, Holmsley are a must when visiting the New Forest.

Room Tip: ask for a room facing the forest: for beautiful views
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The-Old-Romantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 1 February 2014
Dear the Old Romantics
Thank you for taking the time to post such a great review to Trip Advisor. We are all really pleased that you enjoyed your stay with us and got so much enjoyment out of the New Forest. It is a very special place to visit.
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Oxford, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 January 2014

certainly a nice location in the middle of new forest. rooms are in the annexe at the back/side and size ok. I'm in the travel trade and its always about VFM - value for money. if you pay 50 quid p.n. and get that 'quality' then fine, and if you pay 250 quid pn and get that quality then also its fine. the problem with rhinefield is that being 'ok in a nice location' while charging those prices isnt enough. a traditional country manor house that takes 45 mins to serve breakfast? that runs out of butter on a sunday morning breakfast for all guests? and then you find that if you ASK for a square of flora then you'll get one - but why don't they provide it without asking? dinner menus looked uninspiring saturday, and we were told we couldn't see the dinner menu (in order to book or not) for the sunday til 430pm same day. what kitchen in a decent hotel doesn't know what's on the menu for the evening by same day lunchtime? for a fantastic meal try the silver hind in sway - see my other review.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heafers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 1 February 2014
Dear Heafers
Thank you for your critique posted to trip advisor and to use your words we are really disappointed you didn’t enjoy your time with us here at Rhinefield. We take all of our guests concerns very seriously and of course will be discussing yours so that we can make our future guests stays better.
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Lymington
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 January 2014

We have stayed before and always love it. My husband had his birthday here so I decided to have my 50th here as well. It was either a big family party or a stay in the walker suite. We had the walker suite with dinner and breakfast. When we arrived my husband had arranged afternoon tea with friends, the table was decorated beautifully, the staff had even helped my husband with a surprise, an emerald and diamond ring hidden on the afternoon tea!!! How amazing! The staff really got into the spirit of the occasion, I felt like family, was very special. And the suite was out of this world. Best birthday ever. Food great service fantastic. Definitely coming again. In fact we've booked walker suite for our 30th wedding anniversary in August 2014. Can't wait to come back!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 1 February 2014
Dear Loraine
Thank you for choosing to spend your Birthday here with us at Rhinefield and it was a pleasure to have you stay with us again. I know the team really enjoyed looking after you and your friends. We were all really glad you found the ring and that it hadn’t got stuck under a cake. Look forward to seeing you again in August for your Wedding Anniversary.
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Ashford, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 December 2013 via mobile

Rhinefield House is a picture book setting. An outstanding building in such a lovely part of the country. I decided it would be the perfect setting for a marriage proposal. Having contacted the hotel some weeks prior to our stay it was thought that staff would bring the ring into our suite with the afternoon tea I had booked. The ring was dropped off at reception and we spent some time wandering around the beautiful grounds before returning to the room. At exactly the time agreed the afternoon tea and the ring arrived, closely followed by a celebratory bottle of champagne. The Heron Suite we stayed in was so beautiful. The views of the forest and the grounds were stunning. The service both in terms of room service and in the Armada Restaurant was excellent and everything that has been agreed prior to our visit was performed with precision. The food we were given was absolutely perfect. I can not fault our stay at Rhinefield House apart from the fact it went too quickly. We will definitely return soon the only difference will be the fact we return as a married couple. It was a simply wonderful experience.


Stayed December 2013, travelled as a couple
Helpful?
Thank Duncan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 1 February 2014
Duncan
Many congratulations on your recent engagement and thank you so much for choosing to pop the question here with us at Rhinefield. I was so pleased that all of the planning went like clock work and that the two of you enjoyed the rest of your time with us. I know all of the team were really excited for you. We all look forward to welcoming you back in the future.
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London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

I was very disappointed by our stay at the Rhinefield. The website and indeed the main house are beautiful, but that is lost once you continue into the rooms and other areas in the hotel. It expanded and has not maintained the quality it offers through the pictures of the main house.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 1 February 2014
Dear Laura M
Thank you for taking the time to post your review to Trip Advisor on us here at Rhinefield and I’m really sorry that you found your visit disappointing. I have taken on board your concerns and will look into them with the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rhinefield House Hotel

Property: Rhinefield House Hotel
Address: Rhinefield Road, New Forest, Brockenhurst SO42 7QB, England
Phone Number:
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Brockenhurst
#3 Romantic Hotel in Brockenhurst
#4 Spa Hotel in Brockenhurst
#4 Luxury Hotel in Brockenhurst
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Rhinefield House Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Like a magical secret, Rhinefield House is located deep within the New Forest National Park. Step inside and the aura of magic simply deepens - and nowhere more spectacularly than in the Alhambra Room, bedecked in glittering jewels. With beautiful surroundings and a blend of Tudor and Gothic architecture, Rhinefield is the most perfect fairytale wedding venue. It is also the ideal setting for an indulgent break and an inspiring conference venue for meetings, team building or product launches. Downtime means the chance to take in the great outdoors we have on our doorstep, whether its pony trekking, long walks in the forest or a day trip to the sea. ... more   less 
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Also Known As:
Rhinefield House Hotel Brockenhurst, New Forest
Rhinefield Hotel Brockenhurst

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