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“It's definitely not Narnia”

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Rhinefield House Hotel
Ranked #8 of 11 Hotels in Brockenhurst
London
Level 6 Contributor
189 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“It's definitely not Narnia”
Reviewed 22 April 2014

And no, there's no Molton Brown in a jacuzzi bath either!

We stopped for a night at Rhinefield House with our 6 month old baby on our way back from Devon to London to break up the trip.

The location is perfect - right in the heart of the New Forest. The grounds and hotel are nice enough but the main pond was full of debris from the previous nights wedding and it looked like no effort had been made to clean it from the wedding before that.

The tables around the koi pond were littered with cigarettes butts and the occasional piece of broken glass. The gardens lacked any colour and would benefit from a few flowers being planted.

We ate lunch and dinner at The Grill and whilst the waitrons were efficient the food lacked any sort of refinement. The value for money was terrible. The Jumbo Shrimp Pilpil at £12.50 consisted of 3 supermarket bought shrimp with raw garlic and chili. The 12 oz Angus Rib eye Steak at £29.50 was 8 oz at best and very average. Thankfully the "fine dining" restaurant was fully booked but after eating at The Grill we were glad we didn't waste any more money on distinctly average food.

The worst part of the stay was there was a wedding party on in the room next to The Grill Room so the music was very loud for dinner and I'm guessing resources directed to the wedding thus making our meals at The Grill so ordinary.

The hotel is "accessible" in that there is wheelchair lifts but it's pretty painful going through 2 of these to get from the room to the dining room every time.

On the plus side most the staff were friendly (although I did overhear at least 3 occasions of them bickering amongst themselves) and children were welcome in the restaurants and pools.

The spa treatments were enjoyable and good value for money.

The room was large enough and the bed was comfortable. There was what looked to be boot marks on the ceiling, popcorn under the chair and the grouting could have been redone in the bathroom (as it had the start of mould forming) but other than that was clean enough.

We told ourselves on the way there if it was nice enough we would stay an extra night - needless to say we didn't.

Unfortunately can't recommend and definitely won't be going back.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LondonRhino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 30 April 2014
Dear LondonRhino
Thank you for taking the time to post your review to Trip Advisor and my apologies that you did not enjoy your stay with us here at Rhinefield and that unlike the previous posting we are not your Narnia. I found your review to be very helpful and detailed and as a team we are always striving to improve our offering and service and have taken your comments in the constructive manner they were given and will hopefully improve having reviewed them.
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English first
Southampton, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 April 2014

My partner and I booked a last minute afternoon tea spa package and couldn't have had a better time. We had the spa facilities and gym pretty much to ourselves all day with maximum of 2 others at anytime. The treatments were high quality and the staff were extremely friendly. We were shown to the area for afternoon tea where we overlooked the most beautiful view! The staff yet again were incredibly polite, friendly and delivered high standards of customer service. The food and tea was very good and finished off a fantastic day. I would recommend this experience to anyone! If you get a chance, have a walk around the grounds too...absolutely beautiful setting!

  • Stayed April 2014
    • Location
    • Cleanliness
Helpful?
Thank SKerry375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 30 April 2014
Dear SKerry
Thank you for your glowing review posted to Trip Advisor and I was so pleased to read you had enjoyed one of our relaxation days in our Health Suite and then taken advantage of the wonderful outlook over our pond whilst having afternoon tea. I am always really pleased when the team get special mentions so thank you for your kind words about the quality of the treatments you received.
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UK
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 April 2014 via mobile

Step through the door into another world.. My son and I enjoyed a wonderful short break at Rhinefield House a couple of days ago. The place is magical, the formal gardens are exquisite and Handpicked Hotels have evidently done their utmost to both restore and update the hotel itself- our bedroom was glorious and the dining/ reception rooms were a treat; the staff fell over backwards to help us and we will certainly be back. It is not, to put it bluntly, a family hotel (tiny but luxurious indoor pool, no kids' club etc etc) and is all the better for it. There were other children there- all, it should be said, well behaved and within arms length of their parents. They also knocked up children's meals, dairy- free alternatives etc etc with no problem whatsoever. I was impressed (having forewarned them of son's dairy issues) to arrive to a large
jug of soya milk in the mini- bar fridge. I had a wonderful massage/ salt scrub (the best since a million years ago in Thailand) and we left sorry to go but looking forward to going back.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VeryTiredMummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 30 April 2014
Dear Verytired Mummy
Thank you for taking the time to post your recent review of Rhinefield House on Trip Advisor. I was so pleased to read all of your comments and especially the ones about the team. We are all looking forward to welcoming you and your Son back to Rhinefield in the near future.
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Titchfield, United Kingdom
Level 6 Contributor
551 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed 5 April 2014 via mobile

We stayed for one of the weekend deals that included dinner bed and breakfast. The rooms in the new part of the hotel are clean and spacious but for the money paid we expected more. no Molton Brown toiletries nor chocolates -not even a bath robe! it markets itself as a luxury hotel but for paying over £500 for a weekend we expected at least a Jacuzzi bath, balcony or fab views from our window but sadly received none of these which is a shame as a few minor touches could make this a break to remember. and previous reviews are correct - the sheets are too small for the bed! staff are polite, pleasant and professional and rooms are well aired and quiet.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank maddiePortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 9 April 2014
Dear Maddie
Thank you for taking the time to write your recent review following your stay with us here at Rhinefield. I was sorry to read that we had not met with your expectations on this occasion and will certainly take your comments on board at our next hotel review meeting to see if there are any improvements to be made and Susan is already speaking to the linen company. Thank you for your kind comments about the team.
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London
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 April 2014 via mobile

Rhinefield house is a gorgeous venue set in the new forest. Whilst the new section doesn't have a lot of character, it's well worth asking for a room in the old part which is a lot more traditional.

I was there for a Christmas Abba themed night with some customers and must say they put on an outstanding event - the atmosphere and music was great. The food was also extremely good, the only downside was that the portion sizes were tiny so we had to order some extras!

Stayed December 2013, travelled on business
Helpful?
1 Thank lillyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 9 April 2014
Dear Lilly
Thank you for your recent posting to Trip Advisor and i was really pleased to read you had enjoyed your Christmas party with us here at Rhinefield. The ABBA night was such a huge success that we are running another one this year and have even added a Beatles tribute night as well. Hopefully we might see you at that one.
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London
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 April 2014

We booked into the Rhinefield for a late romantic getaway. We were both struck by the sight of the magnificent building as we came up the drive, and the surrounding grounds. The main bulding is very impressive, with the ornate wooden panels, and iron and stonework. We were greeted in reception by very polite and welcoming staff, and the service continued in this vein throughout our stay. Our room was in a newer part of the building, but still very comfortable. The only slightly negative thing I noticed was some black mould on the leaded windows, which had stained the net curtains. But the room itself, the bathroom and the view were all very good. The bed was very comfortable, and we both had a great night's sleep. Breakfast was in a grand room with beautiful panelling and lovely view onto the grounds, which we enjoyed exploring around the house. Our waitress, Lynne, was very warm, attentive and friendly without being overly so. All of the staff were friendly and helpful. Breakfast was delicious, with a hot plate and quality ingredients. I needed help to finish! Wish we'd booked for longer. We will definitely return, and recommend to friends.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonGoneroamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 9 April 2014
Dear Guest
Thank you for your recent posting to Trip Advisor and i was really pleased to read you had enjoyed your stay with us here at Rhinefield. I was especially pleased to read your comments about Lynne and have passed them on to her personally. She is a real asset to us.
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Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 March 2014 via mobile

The Rhinefield House is a really lovely place to be on a nice sunny day, a very tranquil setting.

However, unfortunately the service is terrible, different staff say different things, some staff really seem like they don't care or want to be there!!!

Such a shame!!

Stayed March 2014, travelled with family
Helpful?
3 Thank Pete R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Rhinefield House Hotel, responded to this review, 9 April 2014
Dear Pete R
I was hoping that you might contact me directly to expand on your recent posting to Trip Advisor as I would obviously like to hear where we got things wrong on this occasion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rhinefield House Hotel

Property: Rhinefield House Hotel
Address: Rhinefield Road, New Forest, Brockenhurst SO42 7QB, England
Phone Number:
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Brockenhurst
#3 Romantic Hotel in Brockenhurst
#4 Luxury Hotel in Brockenhurst
#4 Spa Hotel in Brockenhurst
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Rhinefield House Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Like a magical secret, Rhinefield House is located deep within the New Forest National Park. Step inside and the aura of magic simply deepens - and nowhere more spectacularly than in the Alhambra Room, bedecked in glittering jewels. With beautiful surroundings and a blend of Tudor and Gothic architecture, Rhinefield is the most perfect fairytale wedding venue. It is also the ideal setting for an indulgent break and an inspiring conference venue for meetings, team building or product launches. Downtime means the chance to take in the great outdoors we have on our doorstep, whether its pony trekking, long walks in the forest or a day trip to the sea. ... more   less 
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Also Known As:
Rhinefield House Hotel Brockenhurst, New Forest
Rhinefield Hotel Brockenhurst

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