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Rhinefield House Hotel
Ranked #7 of 10 Hotels in Brockenhurst
Reviewed 24 August 2010

This was our second visit to Rheinfield House, our first with the children. The reason we chose this Hotel above all others was for the location with easy bike trails very close by.
Once again we stayed in an executive room.The room was nicely furnished,spacious and clean.Like a previous reviewer I found the rooms remarkably warm but it did have air con.
There is a choice for dining - the Brasarie or "fine dining".We chose the Brasarie The food was ok but fairly expensive for what it was.Expect to pay a min of £30 for the cheapest bottle of wine and £18 for Steak.A better option for us was one of the local pubs.
We did not bother with the pools this time as they are way too small to be of any use but we did use the tennis courts.
There was a wedding on while we were there but as it was a star wars themed wedding - it was more entertaining than a nuisance.
We used the hotel mainly as a base for cycling and would do so again, but I do agree with other reviewers that it is overpriced.

  • Stayed: August 2010, travelled with family
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Thank ScoobyDiverEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,620 - 1,626 of 1,811 reviews

Reviewed 22 August 2010

We spent two nights at Rhinefield House. The initial impression is grand but on checking in and being asked to present a guarantee of £100 for extras, we were already thinking it was not as grand as we hoped for. We stayed in a Classic room, basically their standard room, and for a quality hotel it was disappointing. It was okay; clean, modern bathroom etc, just about big enough but all a bit dreary. Felt like a larger motel room with more expensive fittings. The outside temperature when we arrived was about 22 degrees C, so not very hot, but the room was very warm and stayed that way during our stay. No air conditioning, which surprised us.
We used the table d'hote menu, which was quiute good, but to be honest we struggled a bit to find something we really wanted to eat. The quality was fine as such, it was just the options seemed a little unusual; and, no, we are not meat and 2 veg people.
Service levels were alright for a 3 star business hotel but the arrival welcome was rather curt and we would say the staff were generally rather scruffy. One waitress in trousers with her stomach showing and bulging over her waistline and others were wearing dirty clothing.
We had an issue at breakfast on the first day; after waiting about 25 mins and asking where our food was, our cooked breakfast appeared, but mine was lukewarm whereas my wife's was fine. Mine was scrambled eggs with smoked salmon and was beginning show signs of having been under the heat lamps. Suspect mine was ready and my wife's was not, hence the delay. During this wait some toast was put on the table, which had barely looked at a toaster. We asked if they could re-do it and it duly appeared but this time was burnt, and I do mean burnt. When we immediately said this was not alright the waitress started making excuses saying the toaster could not produce normal toast, as the settings were innaccurate. She did then produce some 'normal' toast, but more or less dumped it on the table. We complained to the restaurant manager who spent most of the dialogue trying to justify the toast problem rather than solving it. If the toaster doesn't do the job, buy one that does! Not too tricky really! She also expalined the delay was due to being busy and all the food being freshly cooked. I'm sure it is mainly but mine was lukewarm and on the second day the sausages and bacon were certainly not freshly cooked.
Otherwise, the service at dinner was fine and the head waitress at dinner was great.
The grounds look a bit tired, perhaps after all the dry weather, but also look as though they don't have too much care.
We didn't use the spa, so can't comment on that but the indoor pool is rather small. The outdoor pool was good. Bicycles are available for hire, although we had our own.
It's a lovely quiet spot though, for exploring the New Forest, but if we had not had a reasonable last-minute deal and had paid full price we would have left feeling very disgruntled. It's okay but not as good as either the price they charge or the impression they give.

  • Stayed: August 2010, travelled as a couple
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1  Thank ChrisP32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2010

Arrived to find room already prepared so that was a luxury in itself. Huge TV, lovely, bright and clean rooms with a good sized bathroom. Views are stunning and food absolutely gorgeous. Members of staff couldnt do enough for us - whatever we asked for was sorted within a couple of minutes. Absolutley spot on for a business venue.

  • Stayed: July 2010, travelled on business
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Thank fluffyduck69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2010

We spent one night at Rhinefiled and were not disappointed. The inside pool is small and would not be sufficient for families if the weather was not good. However the oustide pool is super and the grounds are wonderful with walks and ponds (lots of open water so beware with little ones). We dined (on a promotion) in the Armada Restaurant (fine dining) which was fabulous - the food, service and decor. The staff were all very helpful and friendly. Our room was the first one in a long corridor and I was worried that everyone would be walking passed and keep us awake. I cannot believe I never heard a thing, not a creek or a voice and had the most perfect nights sleep ever in a hotel! We had a lovely view of the pond and fountain which is thankfully turned off overnight. Location is fab for cycling and also exploring the New Forrest by car. Prices are a little steep at certain times but this place is definitely worth a visit.

  • Stayed: August 2010, travelled as a couple
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Thank Sarah770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2010

... a good friend said when I mentioned we'd booked to have a couple of nights there and he was spot on. There is no question the house itself is impressive as you arrive but it's pretty slowly downhill from there. Once you've checked in been lead passed the main rooms through the weddings that will doubtlessly be taking place, you're lead into what is a pretty standard 3.5 star hotel when I guess you're paying for more than that.

Pleasant enough staff but there is more to being a class act than just putting them in black shirts. It was school holidays so most other guests seemed to be young parents with Tabetha and Charlie in tow - that gave breakfast in the brasserie the feel of Centre Parcs with a Disney castle backdrop. Tea served stewed from a jug like coffee, and orange juice that had never been near an orange were therefore par for the course and not an issue for people who just wanted a dood nights sleep.

If you want a twee backdrop for your wedding album, or just a new chum for Tarquin and Jemima then you probably wont be disappointed. If not, you probably will.

  • Stayed: August 2010, travelled as a couple
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Thank ACN13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2010

We have just returned from this extremely overpriced trip.
The venue had weddings on each day we were there and we found areas of the hotel cornered off -including some of the gardens!!
On arrival to this hotel, the receptionist and gentleman who showed us to our room made constant reference to the fact that we were here on a promotion. I had booked dinner as part of my booking - a romantic meal as a birthday surprise for my husband. I was appaled at this - how to make somebody look cheap. This trip was anything but cheap - we paid £209 for the first night (included dinner of a restricted menu - not explained at time of booking!!) and £249 for the second (no dinner included!!).
Decided to play croquet- spend a considerable time finding the croquet lawn and then the croquet set!! In the health club which was the other side of the hotel.
Room - first night we stayed in an classic double room. This reminded me very much of staying at a premier inn. The room size was no bigger and there were no extra facilities.The oversized TV and pony really weren't worth the extra money. The corridor to this was narrow and dingy. The following night we moved up to an executive room - larger room but again not brilliant. This was the standard I would have expected for the first nights stay - we parted with £249 for the priviledge on a B&B rate. The TV didn't work properly, fridge was not particularly cold and corridors noisy!! Mentioned it to reception but no apology-only they would have somebody look at it!!. We had to change rooms but they did not have our room ready when we returned - they had 2 and a half hours to turn this room around. We were told to pay yet more exhuberant prices in the lounge bar for a sandwich whilst we waited and no apology.
The swimming pool is minute so please don't expect to use the indoor pool for any sort of exercise. More of an oversized dipping pool really!!
On the up side - the building is beautiful and worth a visit. It situated in the New Forestand only 5minutes walk from some lovely forestry walks. Would suggest that you eat in their restaurant (again lovely) rather than spending your hard earned cash on an overnight stay at this establishment. You get all of the good bits of this hotel without paying for overpriced accomodation!! We will not be back..

  • Stayed: August 2010, travelled as a couple
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1  Thank ASudell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2010

We stayed at the hotel on a dinner bed and breakfast package and have to say we were totally impressed. The gardens were nice with a maze, ornamental lakes and other wildlife such as woodpeckers and buzzards. The room was a standard room so as expected. The food was exceptional. The building was incredible with panelled walls and classic fire places. Will definately return.

  • Stayed: August 2010, travelled as a couple
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Thank AG145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rhinefield House Hotel

Address: Rhinefield Road, New Forest, Brockenhurst SO42 7QB, England
Phone Number:
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Brockenhurst
#4 Luxury Hotel in Brockenhurst
#4 Spa Hotel in Brockenhurst
Price Range: £121 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rhinefield House Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Like a magical secret, Rhinefield House is located deep within the New Forest National Park. Step inside and the aura of magic simply deepens - and nowhere more spectacularly than in the Alhambra Room, bedecked in glittering jewels. With beautiful surroundings and a blend of Tudor and Gothic architecture, Rhinefield is the most perfect fairytale wedding venue. It is also the ideal setting for an indulgent break and an inspiring conference venue for meetings, team building or product launches. Downtime means the chance to take in the great outdoors we have on our doorstep, whether its pony trekking, long walks in the forest or a day trip to the sea. ... more   less 
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Also Known As:
Rhinefield House Hotel Brockenhurst, New Forest
Rhinefield Hotel Brockenhurst

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