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“very small bathroom” 3 of 5 bubbles
Review of The Cloud Hotel

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The Cloud Hotel
Ranked #10 of 11 Hotels in Brockenhurst
Certificate of Excellence
Derby, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“very small bathroom”
3 of 5 bubbles Reviewed 8 June 2011

this hotel was always one we wanted to stay at but we were very disapointed we would not stay again
we had room no 24 whici was very small bathroom was really tiinyyou could not turn around in there
when we booked we werent made aware there was building work being done
it was very expensive for the facilities we had

  • Stayed June 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cas040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 14 June 2011
I am disappointed to know that you did not enjoy your stay with us recently. Regarding the building work-- we did not know that the scaffolding would be outside your room when you made the booking due to the endless delays we have experienced from the builders.However we requested that the work did not start until 9-30am and should finish by 3-30pm so as not to disturb the customers and they did comply to our requirements.Our standards rooms are the smallest rooms in the hotel which is reflected in the price and as the hotel was fully booked at that time our larger rooms were not available. I thank you for your feed back which is always appreciated but I am disappointed you did not make me aware of your feelings at the time.I hope you might give us the opportunity to welcome you again and experience one of our larger rooms with forest views.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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241 reviews from our community

Traveller rating
    167
    38
    21
    7
    8
See reviews for
45
116
7
5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 May 2011

We have recently stayed at the Cloud Hotel and have fallen in love with the New Forest. The staff were very welcoming and happy to accommodate my partner motorcycle during our stay.
We felt the location was perfect, lovely walks & lovely village right on your doorstep. The view from our room was lovely overlooking the forest for miles, with the lovely sounds from the horses some mornings.
The breakfast s& evening meal we had was lovely home-cooked food which was perfect after a day of sightseeing. The complimentary tea & coffees in the lounge areas was lovely too. We felt the hotel location and peaceful environment was very romantic which we wasn't expecting while away with friends but was really lovely memories for us both to take away. As a young couple we loved our stay thanks to the Cloud hotel.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank lisaforbes2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 14 April 2011

We stayed just one night and would like to have stayed longer. I was asked if the booking was for a special occasion and as a result my son found a birthday card and small box of chocolate on our table at dinner. We had booked a twin bedded room and on arrival found that the room had been made up as a double, however the room was made up in accordance with our booking in very short order and apologies were made several times.
The room was not modern but was very clean and comfortable.
Dinner was very good and service was excellent, friendly and efficient but not intrusive.
We look forward to returning.

Room Tip: Rooms with a forest view are lovely.
See more room tips
  • Stayed April 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank zonez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 November 2010

The Cloud Hotel is warm, friendly and welcoming and one of the cleanest hotels I have ever stayed in. The location is superb. The food is not adventurous but the Hotel caters for its clients who are mostly of the older generation who like their food plain and unpretentious. Having said that the food is always well cooked and well presented and the portions are generous (especially the desserts)!. The staff are always friendly, helpful and polite. If you, like me, hate the souless anonymity of chain hotels you really should visit the Cloud. Don't go if you are looking for scintillating night life or a rowdy time in the bar because you will be disappointed, but if you like a drink in a comfortable armchair and perhaps a quiet chat with one of your fellow guests then try the Cloud - it cannot be bettered.

  • Stayed September 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lilythecat0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 November 2010

This hotel is fantastic!!!, I have travelled all around the Uk for the TV work I undertake and have to tell you the food is great and the hotel staff (all of them) make you feel very at home.. My partner and I are in our early 40s and are always made to feel very welcome, so are our frends that we have recommended, the bad review below is without a doubt from a local hotel who are fed up with the fact that this hotel is always so busy, try booking Sunday lunch!... dont take just my word for it, read all the other reviews... oh and Never seen a bad review before because the owner was busy and could not say hello...

  • Stayed September 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PaulandTracySurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southend-on-Sea, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 October 2010

Having just read a very caustic review I cannot believe anyone could be disappointed in the attention received by guests. The staff were all a pleasure to meet and the food was exceptional, always hot and an extremely good selection. My husband who is diabetic was even presented with a dessert made especially for him. Where do you find service like that?
Were it not for the journey we would be visiting on a very regular basis - and we are fussy!!
Dont be put off, it is just lovely.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bursta11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 October 2010

The Cloud Hotel is very well run, in a popular part of the New Forest, where you can rest in quiet surroundings without fuss and gain easy access to the surrounding area.
I have stayed at the Cloud on three different occasions over the past ten years or so and I know that if there was a drop in standards at the hotel, Mrs Owton would want to know about it in order to immediately put it right. The staff are helpful, without being 'overattentive'. Nothing is too much trouble.
The rooms are very well appointed in all respects.
Whilst I wouldn't say that three visits makes me a 'regular', I have met plenty of customers who have stayed there many times, which speaks volumes and from my own experiences, quite deservedly so.
It is a place to 'get away from it all, just relax and eat well, with good service. That's what I look forward to - and that's what I get.
Prospective visitors to the Cloud Hotel need have no fear of the odd negative report!
Very good value, but make your own mind up by checking their website, with photos and video coverage.
Personally, - "I'll be back!"

  • Stayed October 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lex44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cloud Hotel

Property: The Cloud Hotel
Address: Meerut Road, New Forest, Brockenhurst SO42 7TD, England
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#1 Best Value Hotel in Brockenhurst
#4 Romantic Hotel in Brockenhurst
#4 Family Hotel in Brockenhurst
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Cloud Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests. ... more   less 
Also Known As:
Cloud Hotel Brockenhurst
The Cloud Hotel Brockenhurst, New Forest

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