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“a lovely hotel in the new forest.” 5 of 5 bubbles
Review of The Cloud Hotel

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The Cloud Hotel
Ranked #10 of 11 Hotels in Brockenhurst
Certificate of Excellence
Southampton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“a lovely hotel in the new forest.”
5 of 5 bubbles Reviewed 19 December 2011

my wife and i stayed at the cloud hotel brockenhurst 15 dec 2011 for 3 nights.i had booked
the cloud for my wifes birthday .on arrival we were greeted at reception by heather who was
polite and corteous when checking us in and showing us to our room.we had room 9 on the
1st floor which was bright and airy with lovely views of the new forest.when i made the
booking i had arranged for flowers , chocolates in the room for my wifes birthday on the 16th
dec and a bottle of champagne by the table for our evening meal.i would like to thank
mrs owton and all her staff for meeting all my expectations. the public areas of the hotel were
very clean and well presented.the food in the restaurant encore encore was absolutely
fantastic.we will definatly be returning sometime in 2012.
yours sincerly
mr t hurford.

Room Tip: if you like forest views pick a room at the front of the hotel on the 1st floor.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank trevor h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 23 December 2011
Thank you for taking the time to give the Cloud Hotel such a good review. It was a pleasure to have you to stay with us and I'm delighted to know you and your wife enjoyed yourselves. We appreciate customer's feed back as it helps us to be-able to keep up the high standards we set ourselves.
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241 reviews from our community

Traveller rating
    167
    38
    21
    7
    8
See reviews for
45
116
7
5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 November 2011

When you watch the Channel 5 programme 'The Hotel Inspector' , and see some of the appalling hotels featured, it makes you realise how lovely, clean, tidy, well run and friendly The Cloud is.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank nelson0139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 23 December 2011
Thank you for your feedback I really appreciate such a positive review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorking
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 31 October 2011

We have stayed at The Cloud for the last 10 years ever since my sister- in- law and brother-in-law got married there. We all love it, the hospitatlity, food, staff and cleanliness. Avril, Bridgit, Mandy and all the other staff are so friendly and welcoming.

Room Tip: We stay in room 11 which a particularly nice room
See more room tips
  • Stayed November 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank rosemary c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 16 November 2011
Thank you for taking the time to give us your very kind comments. We are delighted that you return to the Cloud Hotel every year. We are continually striving for perfection especially as the Cloud Hotel is now an AA 2 Red Star hotel. We look forward to having the pleasure of welcoming you next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 27 September 2011

Owned and run by a most exquisitely elegant and charming former Tiller Girl , the presentation and atmosphere is optimised at every level within the constraints of a relatively compact house on the very edge of a classic New Forest vista. The menu is classic England , splendidly prepared and presented with Sunday lunch ( booking essential) a particular joy. Not one for the chrome and glass nouvelle Euro AA Gill brigade ( thank God ) , more a refuge for admirers of courtesy gentility, relaxation , a full tum and , who knows , an after lunch stroll. An absolute delight for anyone who remembers standards (and can keep a secret !).

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank websiteless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 11 October 2011
Thank you for taking the time to give us your genuine feedback and I'm delighted to know how much you enjoyed your experience at the Cloud Hotel. Our aim at the Cloud Hotel is to create an atmosphere where our customers can unwind and relax and I look forward to welcoming you back to the hotel sometime in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesex
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 24 September 2011

We stayed at The Cloud Hotel for one night for our 21st Wedding Anniversary. All the staff were very helpful and friendly. The room was lovely and the bed comfortable. We had an excellent breakfast in the morning. We really enjoyed our stay.

Room Tip: We had a room which overlooked the forest
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MaryMiddlesex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 11 October 2011
I'm delighted to know how much you enjoyed your stay at the Cloud Hotel and thank you for your comments. Your feedback is really appreciated by myself and all the staff. I hope we will have the pleasure of your company sometime in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnet, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 September 2011

3 of us have just spent a most enjoyable stay (as always) in this lovely hotel with the friendliest of staff, all home comforts and the tastiest of food beautifully cooked. We make a habit of going to stay at least twice a year for a few days at a time and find the locality is just perfect for our needs as it is very central for visiting relatives and going "out and about". Everyone makes you feel at home and the amenities in all bedrooms are very much to our liking.

Room Tip: Its a very quiet hotel
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank patricia m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 11 October 2011
Many thanks for your review of the Cloud Hotel which is very much appreciated by myself and my staff. It gives us great pleasure to welcome our regular customers back every year and to know we make them feel at home. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 29 August 2011

We have just returned from a very enjoyable six night family get-together at the Cloud. This peaceful hotel is nestled in a pretty location at the heart of the New Forest, approximately 10 minutes walk from Brockenhurst village centre.

On arrival we were shown around the hotel and to our rooms by a very friendly member of the reception staff. Our large, extremely comfortable, well appointed room had ample daylight and looked out from the front of the building where we would frequently see New Forest ponies grazing up to the hotel’s front door, with the picturesque natural heath extending beyond this. Our daughter had a smaller double room overlooking the pretty hotel gardens to the rear and my parents (who require easy room access) had a spacious twin bedroom on the ground floor with a walk in shower. All of our en-suite rooms were spotlessly clean and it is clear that the hotel places great emphasis on maintaining a high standard of appearance.

The Cloud offers its guests friendly, attentive, personal service by extremely helpful staff. There are 3 lounge/sitting areas and a first class restaurant. Breakfast comprised of a good choice of fruit etc and a traditional hot selection, all cooked to order. The extensive Dinner menu changed on a daily basis with an excellent choice of beautifully prepared, perfectly cooked and presented cuisine.

The AA’s 2 star rating in no way does this wonderful hotel justice. British hotels frequently never fail to underwhelm, however this is certainly not the case with the Cloud Hotel which I can highly recommend.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paulo070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 30 August 2011
Thank you for your excellent review and I'm delighted to know how much you enjoyed your stay with us. We always welcome feedback and appreciate you taking the time to give us yours. I hope I shall have the pleasure of welcoming you and your family back to the Cloud Hotel sometime in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cloud Hotel

Property: The Cloud Hotel
Address: Meerut Road, New Forest, Brockenhurst SO42 7TD, England
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#1 Best Value Hotel in Brockenhurst
#4 Romantic Hotel in Brockenhurst
#4 Family Hotel in Brockenhurst
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Cloud Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests. ... more   less 
Also Known As:
Cloud Hotel Brockenhurst
The Cloud Hotel Brockenhurst, New Forest

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