We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“wonderful birthday weekend” 5 of 5 bubbles
Review of The Cloud Hotel

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Brockenhurst
Check In dd/mm/yyyy Check Out dd/mm/yyyy
The Cloud Hotel
Ranked #10 of 11 Hotels in Brockenhurst
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“wonderful birthday weekend”
5 of 5 bubbles Reviewed 8 May 2012

We have just returned from a long weekend at The Cloud.I had booked for 13 of us to stay for my birthday and it was wonderful! We could not have been looked afer any better. Lovely friendly, cosy hotel in a beautiful location. The food was excellent too with a great choice of fresh, home cooked dishes.There are many lovely little extras including the bottle of water and biscuit given to everyone as they checked out "for the journey home" A real gem!

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Vanessa3276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 9 May 2012
It is our aim at the Cloud Hotel to give everyone an enjoyable and relaxing stay and I'm delighted to know how much you enjoyed your birthday celebrations and thank you for taking the time to tell us. It is always greatly appreciated by myself and my staff. It was a pleasure to meet your lovely family, I only wish I could have provided you with better weather but that really is out of my control! I look forward to having the pleasure of your company sometime in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

241 reviews from our community

Traveller rating
    167
    38
    21
    7
    8
See reviews for
45
116
7
5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Pontefract, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

Had a faultless stay once again, the staff are so friendly and welcoming. The menu caters for every taste and the meals are very good. The service is exceptional and nothing seems to much trouble. The bedroom was spotless as always, as was everywhere in the hotel. Hope to return this year as love the hotel and the area.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Pauline E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 5 May 2012
Thank you so much for your review and I really appreciate you taking the time to tell us how much you always enjoy your stay at The Cloud Hotel. Business is like dance, you can never stand still and we are always striving for excellence at the Cloud Hotel. I am very lucky having such a committed and hard working team supporting me. A positive review rewards them for all their hard work. I look forward to welcoming you back to the Cloud Hotel again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 12 April 2012

First class service, food and hospitality. We have visited before and have never been disappointed.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 14 April 2012
I'm delighted you have always enjoyed your stay with us and thank you for your kind comments. They have been passed on to the staff who always appreciate it when a guest takes the time to give positive feedback. I look forward to having the pleasure of your company sometime in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
eastbourne
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 20 March 2012

they say every cloud has a silver lining..we have found one with several!!!! this hotel, for a 2 star one has everything .we stayed for a long weekend the weekend before last and it was perfect for us in every way . we tried very hard to find a fault but it was impossible. we have booked again for september. try this hotel ,you wont be disappointed ... philip from eastbourne

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank philipEastbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 25 March 2012
Thank you for your lovely review and I'm delighted to know how much you enjoyed your stay with us. We take all feedback seriously both good and bad but of course we much prefer to have positive reviews and it is good for my staff to know their hard work is appreciated. We will be delighted to have the pleasure of welcoming you back to The Cloud Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hayliing island
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 28 February 2012

I have stayed at this cosy hotel many times over many years and have recomended it often for a short break in the beautiful new forest, but things are not quite as crisp as they used to be.
Really bright lighting in the dining room at dinner? turned the dimmer switch down with the agreement of the other diners , the waitress turned it back up again. We found the waiter to be rather curt and condesending. The roulard we were expecting turned out to be a slice of ham with cream cheese spread on it and rolled up!!! the cod with banana and chutney arrived naked and was sent back to be embleshed with sliced raw banana and and the promised chutney. When we asked the waiter what the house wines was we were informed "it was a mixture". breakfast is not served before 8 am but they will arrange for room service but it all seemed such a trouble for everyone, you are told that the chef has to come in early if you want toast and fruit juice, should we feel guilty at £110,per night dinner ,bed and breakfast? All such a shame. The location is what wins through , sadly the hotel no longer does.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank happy70_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 14 March 2012
I am disappointed to read your comments and am sorry you felt the hotel was not as good as it used to be. I'm interested to know when you last came to the hotel as we have no records of you having been before.I understand from the staff that you were offered a continental breakfast in your room but declined. It certainly would not have been too much trouble so I'm sorry you felt that way. I welcome regular customers back every year and I'm sorry that you did not enjoy your one night stay but I thank you for your feedback. Your comments have been passed on to the staff as it is important for them to recognise how a customer feels about their stay either good or bad.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester UK
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

We had a lovely 3 night break last weekend. Staff very friendly and helpful, including the proprietor Avril Owton. Food good, bed comfortable. Ideal location looking out over the open heath and forest.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FJWChichesterUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 19 February 2012
Thank you so much for taking the time to give the Cloud Hotel such a positive review. It is always good for myself and my staff to know how much a guest has enjoyed themselves and we really appreciate your feedback. I hope I shall have the pleasure of welcoming you back to the Cloud Hotel again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 13 February 2012

Friendly staff, good food, nice room. Bed was a little on the solid side.

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BagpussBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 15 February 2012
Many thanks for your review and I'm delighted to know you enjoyed your stay at the Cloud Hotel. We always appreciate feed back and I would be interested to know which bedroom you stayed in so I can make any necessary improvements. Maybe you could send me an email with the room number and thank you for brining it to my attention. I hope I shall have the pleasure of welcoming you back to the Cloud Hotel sometime in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Brockenhurst hotels
0.4 mi away
Cottage Lodge Hotel
Cottage Lodge Hotel
#1 of 11 in Brockenhurst
4.5 of 5 bubbles 985 reviews
0.3 mi away
Balmer Lawn
Balmer Lawn
#3 of 11 in Brockenhurst
4.5 of 5 bubbles 1,530 reviews
2.3 mi away
Rhinefield House Hotel
Rhinefield House Hotel
#7 of 11 in Brockenhurst
4.0 of 5 bubbles 1,621 reviews
Show Prices
Show Prices
Show Prices
3.8 mi away
The Beaulieu Hotel
The Beaulieu Hotel
#2 of 3 in Beaulieu
4.0 of 5 bubbles 736 reviews
5.4 mi away
Montagu Arms Hotel
Montagu Arms Hotel
#1 of 3 in Beaulieu
4.5 of 5 bubbles 1,104 reviews
0.5 mi away
Forest Park Hotel
Forest Park Hotel
#11 of 11 in Brockenhurst
3.5 of 5 bubbles 542 reviews
Show Prices
Show Prices
Show Prices

Been to The Cloud Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Cloud Hotel

Property: The Cloud Hotel
Address: Meerut Road, New Forest, Brockenhurst SO42 7TD, England
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#1 Best Value Hotel in Brockenhurst
#4 Romantic Hotel in Brockenhurst
#4 Family Hotel in Brockenhurst
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Cloud Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests. ... more   less 
Also Known As:
Cloud Hotel Brockenhurst
The Cloud Hotel Brockenhurst, New Forest

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing