We booked to stay at Cloud Hotel over the late May Bank Holiday weekend, which coincided with my husband's birthday. We'd had a difficult few months with illness and an unexpected bereavement and this was the first opportunity we'd had to get away together. We had initially planned a two night stay but then found there was a special offer of three nights for the price of two so we travelled down on Friday evening to start our break.
The staff at Cloud are very friendly and helpful, greeting us at the door on our arrival. Mandie looked after us very well as did all the staff. We had a very nice room at the back of the hotel, but unfortunately were disturbed early in the morning by noise from the kitchen below, so Mandie kindly arranged for us to move to a quieter room. Undoubtedly the room we were moved to was a much more expensive room. We were very grateful for two undisturbed nights given we'd come away for a rest. Thank you Cloud Hotel.
We enjoyed excellent meals in the restaurant, well presented, with good, friendly service, and the Tiller Girl themed bar was fun. Avril is a warm and friendly host and her mother who was visiting is a character.
Sunday was a lovely sunny day and we enjoyed a cream tea in the garden, which is quite a sun-trap. Mandie brought us cushions and we had a very relaxing time in the sun.
A plus for us was that Cloud Hotel only caters for children over twelve so we were spared noisy toddlers early in the morning. Sometimes one just needs a really peaceful and quiet environment, we have no objection to children!
This was a lovely hotel and we can see ourselves staying there again should we be in the New Forest, which is a place we love.
- Official Description (provided by the hotel):
- The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests. ... more less
- Also Known As:
- Cloud Hotel Brockenhurst
- The Cloud Hotel Brockenhurst, New Forest