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“Cottage Lodge, New Forest, Brockenhurst S042 7SH”

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Cottage Lodge Hotel
Ranked #1 of 11 Hotels in Brockenhurst
Certificate of Excellence
Wroughton, United Kingdom
1 review
“Cottage Lodge, New Forest, Brockenhurst S042 7SH”
Reviewed 4 February 2014

My daughter and I spent 2 nights at this lovely little B & B right in the heart of the New Forest last friday and saturday night. The staff were lovely, the room and bathroom delightiful with it's lovely large corner bath. The breakfast was delicious with homemade sausages and eggs cooked any way you liked! we had a lovely time in this lovely little B&B and would defiitely visit again, it's location was so central to Brockenhurst high street, literally within 2 mins walk. The snug area was great to review all the folders of information provided about the area.
Tracey Hempstock.

Room Tip: all the rooms were good.
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  • Stayed February 2014, travelled with family
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Helpful?
Thank tracey h h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (244)
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English first
Portsmouth, United Kingdom
1 review
Reviewed 28 January 2014

Unique and superb experience. Stayed just one night at Cottage Lodge, but had superb service from moment we stepped through door. Very friendly staff. Really comfy bed in immaculate surroundings. Breakfast using local produce can be taken in restaurant, or in room (at no extra charge), This stay was arranged by our children as a Christmas present, but we shall definitely be returning. We are more than happy to pay for accommodation and service of this standard.
Dinner taken in adjoining Fallen Tree Restaurant - the excellent quality of food and service just enhanced the whole experience. John and Diane M

Room Tip: James Hill room beautifully decorated. Lovely locally crafted 4 poster bed
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  • Stayed January 2014, travelled as a couple
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Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 January 2014

A lovely night staying at this very nice b&b. The welcome was warm and friendly and the free upgrade to a beautiful room was a lovely surprise. We were also informed that new mattresses had been fitted that day and asked for our honest opinion the following morning. All I can say is it was the best nights sleep I'd had in a while. The surroundings are lovely and peaceful and we did not experience any road noise. The decor and rooms are luxurious and comfy. The towels were huge and soft. The breakfast was lovely and you could tell that the produce was locally sourced (being a trained chef). The coffee was exceptional. Overall a lovely stay and would recommend to family and friends.

Room Tip: The Rhinefield is beautiful and located at the back of the property.
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  • Stayed January 2014, travelled with friends
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1 Thank 1Frangipani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 25 January 2014

I must admit my experience of B&B's is very limited and goes back to my childhood when you had your breakfast and were turfed out come rain or snow - Cottage Lodge blew us away at the fact it is more like a mini-hotel and we were told that we could return at anytime during the day and even spend the day in our room if the mood took us and especially if the weather had been bad - we were really lucky and had two full days with really nice weather so we certainly had no need to stay indoors. Our welcome was exceptional - straight away we felt at home. We stayed in the Morant Room with its own little courtyard and table and chairs for the warmer weather - the Morant Room is dog friendly and our Miniature Dachshund made himself completely at home. Our room was large and spacious notwithstanding the enormous bed which was about 7ft wide!!! We then went through to an area with a fully mirrored double built-in wardrobe which led into the well appointed bathroom. The Morant is a seaside themed area and everything was fresh and exceptionally clean. Now to the restaurant - we arrived in the late afternoon and the snug was being totally refurbished and by the next morning it was all finished and looked so welcoming - we ate in the snug owing to the fact we had the dog but it was so warm and comfortable we certainly didn't feel like we were being deprived - in fact we felt a bit 'special'. The fridge in the snug had copious quantities of free milk which you just helped yourself to and the wine and soft drinks were there for the taking with an Honesty Box - there were loads of cake which you just have to help yourself to and I note one reviewer snottily commented that it was shop bought cake - frankly, it was fresh and tasty and filled a gap with a cup of tea when we arrived! Actually if the Swiss Roll was shop bought it was beautiful!!!! Now to the breakfasts - there is a lovely selection to choose from - I don't eat meat but the Veggie sausage on the Vegetarian breakfast was the tastiest veggie sauage I have ever had and would have happily purchased some to take home but I didn't like to ask. My Partner is the total opposite to me and he thoroughly enjoyed his Full English with, as he put it - the most delicious bacon and sausage he has had in a long time - he is a real fussy person when it comes to bacon and sausage so this is praise indeed. I can also personally vouch to the reviewer who said their bed was lumpy that this will certainly not be the case if and when they return as we saw some very expensive mattresses being delivered -I know how much they cost and I can assure everyone no expense has been spared. We are hoping to return in April to spend a few more days in the company of some wonderful people in this beautiful part of the New Forest - oh! one more thing, the ponies even come to visit if you are very lucky and they are really cheeky characters but so much a part of the landscape it certainly was - for us - a truly magical break.

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank LeeSloan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calne, England, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 January 2014 via mobile

Stayed here for just one night but really enjoyed my stay. The Wilverley Room had a beautiful four poster bed which was extremely comfortable and a huge corner bath with plentiful hot water. There was also a little terrace outside which would have been lovely in warmer months! The snug was charming, very warm with lovely hand-crafted furniture. The honesty bar was a great touch and free cake always goes down well. Took advantage of the room service breakfast which was lovely. Food was still hot and very tasty! Thanks for a lovely stay!!

Stayed January 2014, travelled on business
Helpful?
Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taunton, United Kingdom
Level 4 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 January 2014

I don't review every place we stay as don't think its always necessary but hope that these comments are helpful to both potential customers and the owner. I love to be able to recommend and make really positive comments but also need to be truthful when things are not quite so good.

On looking on line - the website pictures certainly make it an appealing place to stay, and the recent reviews all looked good so we were looking forward to a better than average B&B.

The good points: Nice warm Snug area, welcome cup of tea and offering of cake, not homemade but a nice gesture.
Cottage atmosphere, with stunning use of local timber for tables in the restaurant/breakfast room and seating in the Snug.
We booked two double rooms - Verderers room - A quiet room on ground floor level at the back of the property and The Exbury - double room upstairs with small balcony overlooking the front of the property.
The not so good points: The downstairs room that we had booked (Verderers - smelt musty as soon as we entered - fortunately my daughter was not concerned as all she wanted was a nice long hot bath, and the bath in this room was a good size.
Being honest: Rather dark room with one window to the rear looking into enclosed courtyard.
The Exbury which was the room we stayed in was located upstairs, at the front of the property - nice size room with more natural light and facing out onto the road. Bedroom area was well lit, with comfortable 5' bed and beautifully crafted bed made from locally sourced forest timber. Lovely sitting area to read and watch TV or open doors onto balcony. Good size bathroom but no window.
Not so good points: lighting in the reading/tv area was poor, and although using low energy bulbs these were particularly dismal making reading very difficult. No wifi available in this room, again, this is something that we personally would choose to have, so is useful to know if this is a requirement for others. To get wifi we managed this eventually in the Snug area downstairs.
The Exbury is not a quiet room, so would recommend a room at the back of the property if you would prefer not to be disturbed by the traffic/re-cycling lorry etc which started at around 7am.(see pics added of the view and proximity of the road).
Breakfast - unfortunately was not as good as we were hoping. My daughter and I had a light breakfast of fruit salad (grapes and chopped up melon) and natural yoghurt followed by toast which was sliced bread out of a packet and not really what we were expecting. On the menu it went to great lengths to say that produce was locally sourced where possible, to be honest the breakfast was "supermarket shopped". The orange and apple juice were basically concentrated fruit juice, which really could have been improved. I know it was not perhaps in season for local fruit, but its not difficult to source juice that is a bit more natural. My husband had a cooked breakfast which again, was very average and pre-cooked as it arrived within a minute of ordering (quick service though!). So nothing special and adequate for an ordinary b&b, but not what we expected after reading about all the locally sourced produce. However, it was not dreadful, just very average, and we weren't particularly hungry as we had been to an outstanding restaurant the night before. (We had been recommended the Pig just outside Brockenhurst, and this really is a restaurant not to miss - food amazing, definitely locally sourced, ambience and service outstanding, we would highly recommend, although you do pay for what you get and as such it was at the upper end of an evening out for us!)
One last thing - which I am not sure was mentioned on the website - the stairs are quite steep and narrow, as you would expect of a property of this age and type, so worth considering downstairs accommodation if a little bit unsteady or find stairs difficult. A comfortable, adequate stay in a convenient location.

Room Tip: Rooms at the back will be quieter as the road at the front is busy. Stairs a little steep in places...
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  • Stayed January 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank clipclop62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewForestFilly, Owner at Cottage Lodge Hotel, responded to this review, 26 January 2014
Thank you to this lady for taking the time to write such a long and detailed review. If you are reading my response I would just like to ask you to be kind enough to read this review along with a couple of others - to get a rounded view of our business. Everyone has different standards and perceptions.

If you come and stay with us I can't promise you perfection. What I can promise you, is safe parking at the front of our building. A warm welcome. Fresh cake and milk included in your room rate. WiFi access in our public rooms (free), clean and comfortable en-suite room - prepared for you with care. A professional prepared breakfast with as many local ingredients as possible.

Best of all I can promise you that wild ponies will walk past the front of the property. Sometimes they keep donkeys, cows and pigs company. The New Forest is a magical place and we are right in the heart of the New Forest village of Brockenhurst. You will be just a few minutes walk from: open forest, three lovely pubs, a number of delightful restaurants (we have our own restaurant - The Fallen Tree) and cycle hire. The train station is just five minutes walk away.

I am delighted this lady enjoyed the 'stunning use of local timber' at Cottage Lodge. We are very fortunate that a local tree surgeon Rob Dyer makes the most beautiful furniture for us from rare or unusual trees felled in the area. The bed this lady slept in was made from an oak that was at least 200 years old when it came down in a storm.

I really wish we had known that this lady needed more light in the evening. It would have been so simple to have brought up another light. We have popped an extra light into the room.. just in case anyone else needs one. If you come to stay with us and you need anything.... just let us know. If it is within our power to give it to you.... we will.

This afternoon I checked the Verderer's Rest - the room her daughter stayed in. The only smell in the room is fresh linen and clean towels. When this family stayed it was January and it had been raining for a few days. This weather makes it difficult to throw open the windows and air the rooms completely between guests. Possibly this was the issue. I will make sure housekeeping are more thorough next time.

We are on a road in a village. It is a small road that goes out into the forest. So it isn't a road with lots of lorries hurtling past. All the windows are double glazed. But, if you are not used to road noise, and you pick a room to the front of the building, you will be aware of it. 7am in the morning is about right for the road to start to have some traffic.

If you are reading this and want to pick a room to the back there is a plan of all the rooms on our website. If you look through the trip advisor reviews you will see that road noise is not a frequently mentioned issue.

It is such a shame this lady and her daughter didn't try the cooked breakfast. They wouldn't have had a chance to try the sausages and bacon from Liz and Ron Lakey at Owls Barn in Sopley, the eggs from Claytons farms and mushrooms from Romsey. This family was served quickly because they picked a quiet time to have breakfast. We employ a professional chef, who uses professional equipment, which means he can cook to order at a decent pace. We got 5 stars from the EHO last time they came to visit. We take food and its preparation very seriously.

I am not sure what else to say about the breakfast except the AA inspectors give it a top quality award every time they come and stay.

The stairs are quite steep and narrow. This is because the building is created from a recycled merchant ship. It would have been trading on the high seas in the 1600's and was decommissioned and turned into a ship in 1650. If you don't want to tackle the steep stairs and you want a ground floor room we have seven. Just look at the map on our website for details of which rooms are where.

My final comment on this review would be that the property is not purpose built. It has grown and developed over the years. So each room is different. There is a good description of each room on our website. If you want to know more we love people who ring and ask questions.

We really hope to have the pleasure of your company.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 15 January 2014

My partner and I were looking for a dog friendly, hotel in the New Forest for a romantic week-end and found the Cottage Lodge website. Eco friendly, beautiful looking rooms, lovely breakfasts looked amazing. Booked one of the two dog friendly rooms and arrived as planned Saturday lunch time. We were shown to the room which had a wooden floor, lots of space and a little fenced patio for Jasper my dog to go out into. All good so far. Lovely tea was offered with cake which we duly tried.

Later that afternoon we discovered the 6' bed was two twins zipped together - not in itself a problem - however these mattresses were seriously old and lumpy. The edges of both mattresses were hard and rigid with the centres dipped and soggy........... no way was a good night's sleep going to happen far less a romantic one. We went to reception and I have to say Ursula was wonderful, she offered us the next door room (up some stairs) which was a beautiful, newly decorated room with a new good mattress on the bed. The only trouble was Jasper had to stay down in the dog friendly room (Morant) I understand that new mattresses are being looked into for that room now.

I would certainly stay again but would need to be very clear about the particular room I was staying in.

Room Tip: “Morant is the dog friendly room with the terrible mattresses and Gillies Holt was the beautiful red...
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  • Stayed January 2014, travelled as a couple
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Helpful?
2 Thank Healthtouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewForestFilly, Manager at Cottage Lodge Hotel, responded to this review, 17 January 2014
Thank you for your lovely review. We are delighted that you enjoyed your stay with us. Thank you so much for letting us know your problem and giving us a chance to sort it out. As soon as I heard what happened I went to look at the mattresses. The mattresses on the bed are designed for hotels. The edges are designed to be firm. If I am honest with you I wouldn't describe the centre as dipped and soggy. These mattresses are three years old. What I would say is that when I lay on the bed the springs were softer than I would expect in their support. So I have ordered new mattresses. They are being made to order so will be here in three weeks. In the meantime we have bought a lovely topper to put on the bed. You will be pleased to know that the couple who slept in the room last night had a great nights sleep and were very happy.
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Additional Information about Cottage Lodge Hotel

Property: Cottage Lodge Hotel
Address: Sway Road | Brockenhurst, New Forest, New Forest, Brockenhurst SO42 7SH, England
Phone Number:
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
#1 Best Value Hotel in Brockenhurst
Price Range (Based on Average Rates): £
Hotel Class:2 star — Cottage Lodge Hotel 2*
Number of rooms: 15
Official Description (provided by the hotel):
Cottage Lodge has upgraded from a 5star B&B to a 2 star hotel over the last 12 months. So, if you decide to come to the Cottage Lodge in Brockenhurst you are choosing a clean and comfortable property, located in the heart of the New Forest National Park village of Brockenhurst. All the en-suite rooms are individually designed. They all come with flat screen tv's, new mattresses, recently painted walls, tea and coffee making facilities (with real milk), and an in-room safe. Cake is available free of charge in the Snug Bar. We have: romantic rooms with hand made four poster beds: a room with a wood burning stove; ground floor rooms with showers;dog friendly rooms; family friendly rooms; rooms in the original building(C1650);simple rooms perfect for single occupancy or for a couple looking for somewhere simple to stay. There is one parking space at the front of Cottage Lodge for each room. We have won lots of awards for various things: excellence, environmentally friendly, best use of local produce, outstanding breakfast etc. Cottage Lodge is located in the heart of the New Forest National Park village of Brockenhurst. Our very own Fallen Tree Restaurant is open six days a week (closed on Wednesdays). Book early because the restaurant is very popular. Our breakfast's are locally sourced. We assure you of a warm welcome. There are three lovely pubs, nine charming restaurants and tea shops, cycle hire, horse riding, open forest, mainline railway station, village shops, open forest all within ten minutes walk of Cottage Lodge. Twenty minutes drive to the coast, Beaulieu Motor Museum, Exbury Gardens and the Lymington Ferry to the Isle of Wight. We hope to have the pleasure of meeting you. ... more   less 
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Also Known As:
Cottage Hotel Brockenhurst
Cottage Lodge Hotel Brockenhurst, New Forest

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