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“Quant and friendly hotel in the midst of the New Forest”

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Cottage Lodge Hotel
Ranked #1 of 11 Hotels in Brockenhurst
Certificate of Excellence
Sydney, Australia
Level Contributor
245 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Quant and friendly hotel in the midst of the New Forest”
Reviewed 30 June 2014 via mobile

Always a good sign when you have donkeys wondering past your lodgings.

We really enjoyed our three nights at this charming hotel, some of which was made from the timbers of an historic ship.
Owner and staff were very friendly and helpful. Add to this an arrangement with a group of young cooks/chefs that run the 'Fallen Tree' restaurant and you have a great combination. We dined and enjoyed twice!
We booked a standard room (next to the kitchen). I am sure you can do better, but that said we were quite happy and the noise was minimal.
Great place to adventure from and return to your personal sanctuary after a long walk, cycle, etc in the New Forest.
If you find this review or any other TripAdvisor write up helps you make a decision, do give them a 'helpful vote' and encourage this great service :)

Stayed June 2014, travelled as a couple
Helpful?
1 Thank WyseOwls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewForestFilly, Owner at Cottage Lodge Hotel, responded to this review, 4 July 2014
Thank you so much for your lovely review of your stay at Cottage Lodge recently.
We are very pleased that you had an all round great experience with us. This is our aim for all of our guests and its great to know we are managing this consistantly.
We hope that you will come back to us again in the future.
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1,015 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Arundel, United Kingdom
1 review
Reviewed 26 June 2014

Have stayed at cottage lodge before, a couple of years ago, it was great then and still is., very friendly and very helpfull. Had dinner in the fallen tree resturant on the first evening which was also excellent. No problem with getting in on a late evening. Room was lovely all mod. Cons. Well done cottage lodge will be back.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewForestFilly, Owner at Cottage Lodge Hotel, responded to this review, 4 July 2014
Thank you for your lovely review for Cottage Lodge.
We pride ourselves on our great customer service. We aim to give our guests a great stay whilst they are with us. We are pleased that this was achieved with yourselves.
We look forward to your next visit to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 26 June 2014 via mobile

I took my boyfriend to stay here in the new year, 3 days of bliss. An excellent dinner in the restaurant (the best steak my partner has had in a long time, he said) comfy rooms & lovely staff. Couldn't have asked for more. Have raved about the place to friends.

Stayed January 2014, travelled as a couple
Helpful?
Thank J88jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewForestFilly, Owner at Cottage Lodge Hotel, responded to this review, 4 July 2014
Thank you for your review on Cottage Lodge.
We are so pleased that you both had a great time with us.
We look forward to seeing you both for the next Birthday break maybe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridgeshire, United Kingdom
Level Contributor
138 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 25 June 2014

I was treated to a 2 night stay at the Cottage Lodge for my birthday last summer and what a lovely surprise it was to arrive at our room, the Rhinefield room. All the furniture was made from fallen trees and gave the room a lovely theme. It was clean, modern and spacious. We received a friendly welcome on arrival and shown straight to our room. There were lots of nice little touches such as a selection of dvds to choose from, and cakes and milk etc to help yourself to from the snug as well as things like bottle openers to borrow. There were also drinks available alongside an honesty box. There is an adjoining restaurant, the Fallen Tree, where we had a very nice dinner one night. I would suggest pre-booking the restaurant as it is quite small and secluded but well worth a visit. Breakfast was also served here but we chose the option of having breakfast served in our room. The breakfast was exceptional with plenty of choice. This has to be pre-ordered the night before which was fine with us and worked well. The Cottage Lodge is located in the attractive village of Brockenhurst with ponies wandering around freely. Well located for exploring the beautiful New Forest. I thoroughly enjoyed my stay here and would love to stay again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dilly476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewForestFilly, Owner at Cottage Lodge Hotel, responded to this review, 4 July 2014
Thank you for taking time to give us a review.
We are so pleased that you found everything to your liking. We listen to our guests and if there is any way we can improve their stay we will do all we can to achieve this.
We look forward to seeing you again in the future.
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New Forest, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 June 2014

i stayed here a couple of weeks ago, no receptionist checked us into the room.. a waitress handed us a pack and sent us on our way to find the room ourselves.

after nearly walking into the wrong rooms we finally found ours and went in

the rooms are pretty however as we were in a rush to leave we didnt read the starter pack and left the room with only our room key.

we then went out for dinner and returned after 12pm to realise there was a code on the front door, we did not have this code and after phoning them several times someone finally answered the door after half a hour.

it was a female member of staff that lived there who was very blunt and did not look impressed.. however this would of been totally avoided if they informed us when we arrived.

this ruined our evening stood out in the cold between 30 minutes up to 1 hour and the panic as all of our belonigings were in the room.

I wish i stayed somewhere else.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank meganistheway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewForestFilly, Owner at Cottage Lodge Hotel, responded to this review, 24 June 2014
If you are reading this review then please take the opportunity to read other reviews around it to get a good flavour of Cottage Lodge. We are a small and friendly family run hotel in the heart of the New Forest village of Brockenhurst.

There is another side to this story and I would love the opportunity to share this with you.

This, early 20's couple, arrived late at Cottage Lodge. Reception was closed for the evening and the restaurant staff were on their way home.

Arriving late is no problem. We offer customers a late arrivals pack. It contains a personal welcome from me, a map to get to your room and the door code should you come back late.

When this lovely couple arrived they were given a pack. They say in their review that they didn't open the pack and look at the information. This is where the problem arose.

They went out and returned to Cottage Lodge after midnight.

I am the owner and I was on duty that night. I had the telephone with me. If they had phoned the number on the outside of the building, by the bell, I would have been delighted to have told them the code immediately.

What they did was to put their fingers on the front door bell and press it more or less continuously until I opened the door.

I was in my house at the back of the building so it took a few minutes to get to the door. It may have felt longer from their point of view.

I opened the door. Made sure this couple were ok . The truth is I was a little worried that the noise from the bell might have woken other couples sleeping in the building. If that showed then I apologise to this lovely couple.

If you are coming to the Cottage Lodge then let me assure you that it is a friendly place, well located in the heart of the New Forest National Park. If you forget your door code just phone the number by the front door bell and I will be happy to let you have the code to get in.
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Bucks
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 June 2014

Very pleased we found and booked Cottage Lodge. Superb accommodation & very friendly owner / staff. Nothing was too much trouble!
Thank you for your suggestions for things to do on our way home - we did them all and it was perfect!
We will definitely be back!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NW4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewForestFilly, Owner at Cottage Lodge Hotel, responded to this review, 4 July 2014
Thank you very much for your review of our Hotel
We are pleased that we could help you with suggestions for your return journey.
Going home is part of your break too so its good to fill the journey with nice things to do.
We hope to see you again soon.
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 June 2014 via mobile

We stayed for 2 nights in June 2014 in the Brusher Mills room. The hotel staff are very friendly and the check in process was quick and efficient. The reserved parking space was clearly labelled upon arrival. The hotel is in a great central location for exploring the New Forest and is set in a beautiful village with roaming horses and donkeys. The hotel is peaceful, clean, in great condition and the breakfasts are fab. Our room was of a great size for us 2, the decor was fresh and we had everything we needed.
We would love to return to this b&b and would highly recommend it. We enjoyed our stay very much.

Stayed June 2014, travelled as a couple
Helpful?
Thank CatLeeHorsham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewForestFilly, Owner at Cottage Lodge Hotel, responded to this review, 14 June 2014
Thank you very much for your kind review for Cottage Lodge.
We are pleased that you found we had everything you needed. We thank you in advance for recommending us as a great place to stay.
It would be lovely to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cottage Lodge Hotel

Property: Cottage Lodge Hotel
Address: Sway Road | Brockenhurst, New Forest, New Forest, Brockenhurst SO42 7SH, England
Phone Number:
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #1 of 11 Hotels in Brockenhurst
Price Range (Based on Average Rates): £
Hotel Class:2 star — Cottage Lodge Hotel 2*
Number of rooms: 15
Official Description (provided by the hotel):
Cottage Lodge has upgraded from a 5star B&B to a 2 star hotel over the last 12 months. So, if you decide to come to the Cottage Lodge in Brockenhurst you are choosing a clean and comfortable property, located in the heart of the New Forest National Park village of Brockenhurst. All the en-suite rooms are individually designed. They all come with flat screen tv's, new mattresses, recently painted walls, tea and coffee making facilities (with real milk), and an in-room safe. Cake is available free of charge in the Snug Bar. We have: romantic rooms with hand made four poster beds: a room with a wood burning stove; ground floor rooms with showers;dog friendly rooms; family friendly rooms; rooms in the original building(C1650);simple rooms perfect for single occupancy or for a couple looking for somewhere simple to stay. There is one parking space at the front of Cottage Lodge for each room. We have won lots of awards for various things: excellence, environmentally friendly, best use of local produce, outstanding breakfast etc. Cottage Lodge is located in the heart of the New Forest National Park village of Brockenhurst. Our very own Fallen Tree Restaurant is open six days a week (closed on Wednesdays). Book early because the restaurant is very popular. Our breakfast's are locally sourced. We assure you of a warm welcome. There are three lovely pubs, nine charming restaurants and tea shops, cycle hire, horse riding, open forest, mainline railway station, village shops, open forest all within ten minutes walk of Cottage Lodge. Twenty minutes drive to the coast, Beaulieu Motor Museum, Exbury Gardens and the Lymington Ferry to the Isle of Wight. We hope to have the pleasure of meeting you. ... more   less 
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Also Known As:
Cottage Hotel Brockenhurst
Cottage Lodge Hotel Brockenhurst, New Forest

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