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“A 3 star hotel with 5 star service”
Review of Durrant House

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Durrant House
Ranked #8 of 11 Hotels in Bideford
Weston-super-Mare, United Kingdom
Level Contributor
142 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“A 3 star hotel with 5 star service”
Reviewed 28 January 2014

Stayed here for 3 nights as part of a winter coach trip. Couldn't fault the service, from the welcome cup of tea or coffee provided when we arrived, we then went to our room where our luggage was waiting for us. Ongoing down for dinner, we were provided with a complimentary glass of wine on the first and 3rd night of our stay & a choice of drinks on the Saturday night. Despite the hotel catering for 5 coach parties over the weekend, you couldn't fault the service & the food was better than some places where they are only catering for a few people. The only down side was that the hotel was a bit tired & dated, but with a bit of upgrading this could easily be rectified.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathy3terry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (209)
Date | Rating
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English first
Brighton
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 January 2014

We stayed at this Hotel as part of a coach trip with Just Go Holidays and we were not disappointed. This is the first short break we had done and first with Just Go. The Hotel was great the rooms were clean and modern and very comfortable. No one on the coach had any complaints .The food was varied and well cooked .Entertainment was excellent including music disco , Tea dance and bingo something to suit everyone .I know we did this as part of a tour but would definitely stay here again on our own .
Well recommended .Take no notice of any negative comments .

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 992Barcelona024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, uk
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 January 2014

My husband and I stayed at this hotel as we have friends who live a stone's throw from it who couldn't accommodate us on this occasion. My overall opinion is that we would stay again however I really believe more could be done to improve the hotel with very little effort or expense. We asked for a quiet room with a bath which was provided. The room was at the very back overbooking the car park. The room was extremely small but having paid £60 incl breakfast, we were happy enough. However it became apparent after half hr that the heating wasn't working so not to be moaners, we got the extra blankets out of the wardrobe and expected that at some point the heating would come on- ! But it wasn't to be. I phoned the reception to ask if the heating was in fact on a timer and was told that it should be working. The receptionist suggested that we return to reception and he would reallocate us from the 'broom cupboard', which he duly did. Our second room was on the second floor , was much larger and at first appearance was a lovely room and the heating worked a treat. However on closer examination it wasn't as it first appeared. the corner standing lamp had its shade in tatters and it was so obviously broken that it can't have been missed by the maid service etc, the the shaving mirror in the bathroom was hanging by one screw on the wall, the sofa was pretty tired and worn, only one of the bedside lights were working and it wasn't the cleanest of rooms (though the bathroom was spotless) not a big deal in the scheme of things but all easily fixable and should be obvious to staff cleaning the rooms. I believe it's graded a three star hotel and I'm not sure what one should expect for that but for a few quid, all could be perfect in this particular room. Having enjoyed a night out at a local restaurant we were unsure of the breakfast timings on the Sunday so called to reception to be told they served till 10.30am. We duly appeared just before 10 to be told abruptly that breakfast was over. Having checked with reception I case I had misheard her, the timing was given as 10.30am again. We referred the attendant to the reception but she was adamant that 10 was the cut off and that was that so we returned to reception to repeat her message, was greeted by the same lady who had told us 10.30 twice, who shrugged her shoulders and said oh, I'll pass on the issue and continued about her business. While waiting for the lift we noted the breakfast attendant going to reception for something else and not a word was said between them about our conversation. Again, this could have been handled far more professionally by both parties. The hotel gives a highly professional appearance in the foyer on arrival, the staff are immaculately dressed at reception but it has to go beyond that ... The Hotel inspector is needed here!!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda_GrahamUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paignton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 January 2014

My husband and I booked in for a dance weekend in December 2013 and I must say that our hotel stay was extremely comfortable, was clean with friendly service and the was food excellent. Looking forward to next time.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Patricia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
2 reviews
Reviewed 20 January 2014

a group of four had a supper break at this so friendly hotel, nothing was to much trouble the rooms were far better than we expected. meals with fine. sharron in the bar was brilliant in giving us knowledge of the local area and what to do,s which we enjoyed very much a ist class hotel in my oppinion . costing was brilliant will do this again.thanks to all of you.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moore2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clacton-on-Sea, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 January 2014

my friend and I stayed first week in January and loved it. The room was lovely and the meals were excellent, the entertainment in the evening was great fun and the staff were just so friendly. We would recommend this hotel and would go back again. well done to the Durrant house hotel and keep up the good standards thank you.
Carolyn and Mandy x

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carolyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 January 2014

I booked a twin room as it was my cousins 60th birthday, it was £79 for 4nights dbb.
the entrance has a wow factor, pillars and marble. I had booked a room with disabled access but our first room had a step in shower; but we were immediately re-allocated another room which had fully disabled access. The hotel has obviously had upgrades and the décor was soft and carpets were clean. After a bad experience with mattress at Leeds Bradford we found there was a proper mattress cover and the heating worked.!
Shower room had marble effect walls and flooring, all spotless

the meals were very good 3 courses and there was always a veggie option which was delicious, they also catered for vegans and gluten intolerant but that needed to be booked in advance and there was an extra charge. dogs were welcome at £4 per night

enterntainment was on every night a dj playing records which were suitable to the age group. Tuesday was a singer who sang songs to guests requests, did not do the bingo or price is right

the ball room had lovely chandlers and tables were spaced well apart
waiting staff were attentive, polite and friendly.

As we were self drive with no excusions I asked reception staff what they recommend and they came up with several suggestions.

will certainly come back again

Room Tip: if it is not want you want ask them to move you
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 57caff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durrant House

Property: Durrant House
Address: Heywood Road | Northam, Bideford EX39 3QB, England
Region: United Kingdom > England > Devon > Torridge > Bideford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Bideford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Durrant House 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Durrant House Hotel Bideford
Durrant House Bideford, Devon

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