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“a disaster”
1 of 5 bubbles Review of Durrant House

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Durrant House
Ranked #8 of 12 Hotels in Bideford
Fareham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“a disaster”
Reviewed 31 March 2014

on arrival at 2.15pm told room not ready till 3.00 although we had proof we could be in by 2.00.
Access to second floor where our room 244 was via an old tiny slow lift.
On entering room 244 which was an estuary view room, we were greeted by a dark dismal room, dirty window which we could not see out of. Some lights were not working. Towels in bathroom were not white and fluffy but old hard grey with stains on one, which looked like poo and another one with holes in. After looking at the towels we decided to strip the bed and were shocked with what we found which was that the pillow cases were torn and when we removed them the pillows were covered with stains. The duvet cover was stained so we removed that and the quilt was totally covered in stains. When we removed the sheets which also looked dirty we were greeted with a mattress totally covered with brown and yellow stains which were disgusting and the mattress was completely misshapen and must have been years old. The settee in the room was old worn and tatty. The top of the Tv had thick black dust on it. The room smelt old and it was dark and dingy. We had to ring three times to reception and ask for a manager to come and look. We waited over half an hour for someone to come and in the end my husband had to go and fetch a manager. He eventually came back with a receptionist. The receptionist came and offered us an upgrade to room 203. When we went in this room we noticed the duvet cover and quilt were stained also but the receptionist told us she would get them changed, which she did and as we were only staying one night we said we would stay in that room. During the evening when we could have a good look round we noticed the following
The chandelier by the door was only held up by the wiring.
Hand towels were grey and hard
The bath towels were no larger than the hand towels
Light over the bathroom basin mirror did not work and the cover was broken and would not stay on the light
Insufficient power points.
Jacuzzi took over an hour to fill up did not work properly and took an hour to empty and no grab rails on the jacuzzi to help you in or out.
Floor tiles slippery when wet and loose.
Room generally dark dreary and tired.
Wardrobe door did not run smoothly
Only one armchair for two people
Window was dirty and covered by an old dirty piece of net.
Could not open window unless it was opened like a door.
11.15pm we were woken up by the night porter who said he had a complaint from the room below us that we were talking loudly. How could this have been when we were in bed asleep and we were very annoyed with him and he did not even apologise.
The breakfast the next morning was ok but we do not expect to have to do our own toast as we have never done this in any hotel we have stayed in. Its a pity the chef could not cook fried eggs
Generally our stay did not warrant £100 for the one night or anywhere near it and with all the problems we incurred we should have been offered a refund as a goodwill gesture from yourselves.
We will be returning to North Devon because we have to to visit my mother who is ill but no way will we not stay the the Durrant House Hotel and will not recommend it
We were dubious about using the restaurant for dinner but were advised that the food in the restaurant was good so we took a gamble and the food was good

Room Tip: Don't use this hotel find another one in the area
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Frances H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DHhotel, Manager at Durrant House, responded to this review, 1 April 2014
Thank you very much for taking the time to write a review for our hotel. We would like to let you know that your comments are very valuable to us since they will help us improve our quality and services at The Durrant House Hotel. We aim to ensure that our rooms are of an exceptionally high standard, and am disappointed that this may not have been achieved in your first room as I do understand that tastes can greatly vary. Which is why our Front of House Manager personally showed you an alternative room to ensure this met with your approval. We will always do our utmost to ensure we rectify problems immediately and am pleased to read that our Front Desk Manager and housekeeping staff followed this procedure, offered to resolve the issue and apologized for any inconvenience . We pride ourselves in the quality and condition of our rooms and rarely receive negative feedback.
We apologize for any inconvenience caused by interruption from our Night Porter, however acting upon a complaint received from a nearby guest it was the only room that could be heard to be emitting noise from a excessively loud TV.
However, I am very pleased to hear that you enjoyed your visit to The Olive Tree Restaurant, all of our produce is locally sourced and cooked fresh to order and I am glad to see this came across in the quality of the food.
At The Durrant House Hotel we value all our guests and customer feedback as this does help us to improve our service and standards of quality and we thank you for your review. We do hope that you will decide to visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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683 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Exeter, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2014

Just spent a night at the Durrant House Hotel and it was absolutely fantastic. Right from the friendly helpful reception to the barmaid they were co operating and friendly. The room we stayed in was one with a jacuzzi bath and it was excellent and very clean. The restaurant was also very clean and large and the food was probably some of the best i have tasted. We will definitely be back for another stay. Thanks to Charli on the reception

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jimmy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRIXHAM
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 March 2014

Good hotel, good staff, good comfortable room, very good food at a very good price. Highly recommend this hotel that's well situated (20 minute walk into Bideford town and the Tarka Trail). Recommend the coast path walk to Appledore, Northam and Westard Ho!

Room Tip: Quiet rooms at the rear of the hotel.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LUMINET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 March 2014

Just had a wonderful weekend at The Durrant House Hotel,it was excellent value for money from start to finish.The hotel feels very welcoming as soon as you walk in, the staff are polite and efficient, our room was well presented, the food was very good and always hot.We had a most enjoyable weekend and would definitely use the hotel again and would strongly recommend it to others.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Torrington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 March 2014

Oh dear, very disappointing. We eat out as a family quite a bit at weekends so our little boy is pretty well behaved and used to dinning out. However, he managed to get hold of the pepper and spilt a little on the table, we both felt the manager over-reacted a little and the incident made the remainder if the meal a bit uncomfortable. We had to ask 3 times for a straw for his drink and at£6.50 it was also expensive for a child's meal as it didn't include a drink or dessert. From an adult dinning experience, it wasn't too bad. Not great quality, but fair for the price. We won't be going back.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Wakefield, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 March 2014

Just arrived home after a fantastic four night stay at the durrant house hotel bideford.
How some people can give this hotel bad reviews we will never know.
The staff-food-& cleanliness was second to none.
We have never been to a hotel with staff as helpful as these especially tim (the restaurant manager) his professionalism was excellent as was his staff.
Especially with our 3 yr old granddaughter caitlin.
And a big thankyou to charlotte in the bar caitlins new best friend.
We will certainly return a.s.a.p.
Keep up the good work.
With manythanks
Elayne Denis and Caitlin Greenhough

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank green7063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bideford, United Kingdom
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 March 2014

No frills from either the price of the food, but it does what it says on the tin. Good service, and fantastic value for money. £7.50 for meal and free dessert in brilliant! Great for larger occasions too.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank jasonh78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durrant House

Property: Durrant House
Address: Heywood Road | Northam, Bideford EX39 3QB, England
Region: United Kingdom > England > Devon > Torridge > Bideford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Bideford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Durrant House 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Durrant House Hotel Bideford
Durrant House Bideford, Devon

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