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“Keith & Lavinia Clifford”
Review of The Royal Hotel

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The Royal Hotel
Ranked #3 of 11 Hotels in Bideford
Certificate of Excellence
Reviewed 17 April 2014

Our second visit high standard of service and overall quality still very evident.
Must have an oustanding chef to serve up such high quality and very tasty meals all serveed with extemely efficient staff. Thoroughly enjoyed our stay again and will certainly revisit when we can.
Have stayed in hotels all over the UK & Europe and this is one of the very best without doubt.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank 75casey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Royal Hotel, responded to this reviewResponded 18 April 2014

Dear Guest,

We would like to thank you for taking the time to write such a positive review regarding your stay with us. It is always very good hear that our residents needs have been met whilst staying in the hotel.

Your comments will be passed on our members of staff.

We look forward to welcoming you back to The Royal Hotel in the near future.

Kind regards

Elizabeth Church
Guest relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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452 - 458 of 613 reviews

Reviewed 14 April 2014

Three of us stayed for one night bed and breakfast in April. Lovely big room, comfy bed and reasonable price. Breakfast was plentiful and tasty. Staff were helpful an polite. Would recommend and would also stay again.

  • Stayed: April 2014, travelled with family
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Thank Shaun G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Royal Hotel, responded to this reviewResponded 18 April 2014

Dear Guest,

We are very pleased to hear that you enjoyed your stay with us and found your room to be comfortable and the staff friendly.

We thank you for your comments and value them greatly.

Thank you for taking the time to write a response to your stay and we look forward to welcoming you back to The Royal Hotel in the near future.

Kind regards

Elizabeth Church
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

We enjoyed another very pleasant stay at The Royal - comfortable bed and good food. We stayed in one of the back rooms - very understandable fpr one night only and it was quiet. Please do something about the shower!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Royal Hotel, responded to this reviewResponded 18 April 2014

Dear Guest,

I would like to thank you for taking the time to write a review on trip advisor regarding your stay and to thank you for choosing The Royal Hotel for your stay.

We look forward to welcoming to back to The Royal Hotel in the near future.

Kind regards

Ms Elizabeth Church
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

Our first time at a Brend Hotel. All the staff were friendly and helpful. There was a small problem with the basin waste and it was quickly resolved by moving us to a better room. It was a pleasant stay for 2 nights but seemed a bit lacking in something for the price. Will we stay with Brend again? Probably.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Royal Hotel, responded to this reviewResponded 14 April 2014

Dear Guest,

I would like to thank you for taking the time to write a review on trip advisor regarding your stay and to thank you for choosing The Royal Hotel for your stay. I am pleased that we were able to give you an upgrade and that you enjoyed your room.

We look forward to welcoming to back to The Royal Hotel in the neqr future.

Kind regards

Ms Elizabeth Church
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

I stayed here in March for one night. In fairness I think I got the last room in the inn, so I would hope that the other rooms were a little more spacious than the one I stayed in. The storage heater had been on when I opened the door, so it was a bit like entering a sauna.

Once I opened the window however and got to work the old heating system, I settled in and had a good night sleep. Breakfast was very nice the next morning and the staff were lovely. If you like a hotel with a bit of character, this is for you, although if you are claustrophobic, stay away from the single rooms, particularly if you end up in the room I happened to stay in

  • Stayed: March 2014, travelled on business
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Thank paulr9813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Royal Hotel, responded to this reviewResponded 14 April 2014

Dear Guest,

I would like to thank you for taking the time to write a review on trip advisor regarding your stay and to thank you for choosing The Royal Hotel for your stay. We would have been more than happy to have upgraded your room if you had asked; perhaps next time you come to visit you could mention this on arrival and we would our best to accommodate your request.

I am glad you enjoyed your food, found the staff pleasant and the hotel to have character.

We look forward to welcoming to back to The Royal Hotel in the near future.

Kind regards

Ms Elizabeth Church
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

The Royal was a comfortable base for our day trip to Lundy Island. We enjoyed the second floor room with the huge bay window and traditional flowered curtains, looking out on to the station
platform, the railway line now being the Tarka Trail. The reception staff were very helpful.
We also enjoyed dining in the historic Kingsley room with its very old panelling and elaborate plaster ceiling - and the view of the river. Portions of fairly traditional food were generous. The kitchen was obviously struggling to cater for hotel guests and a function downstairs each evening, and most of the waiting staff were being trained so service was slow.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Jill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Royal Hotel, responded to this reviewResponded 9 April 2014

Dear Guest,

We are very pleased to hear that you enjoyed your stay with us and found your room to be comfortable and the staff friendly.

We thank you for taking time to post your review and look forward to welcoming you back to The Royal hotel in the near future.

Kind regards

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014

We have stayed at various Brend Hotels for a number of years from time to time and have always been extremely satisfied with the value and the whole 'hotel experience'. This time was nearly as good but not quite. Firstly, the good: bed, linen, cleanliness, room, attention to detail, well trained staff (generally) and the 'old-fashioned' 'Miss Marple' experience was unchanged. Indeed, it was clearly aimed at this market and all looked fine. But......

The food at the Royal was not really very good. At best it was edible, but nothing at the standard one would expect of a hotel of this quality. For example: on the first night we both chose the roast of the day (rather too late within the dinner 'slot' on the first night). We should have known better. It was a slab of lamb in a congealing and thick gravy. Mint sauce was offered but was clearly spooned at table from a jar of 'unreconstructed' 'mint sauce'. Vegetables were hard, 'kept warm' sprouts, red cabbage and sliced new 'farmhouse' potatoes, according to the waiter. However there were ample soggy 'roast' potatoes served on the plate with the lamb. It was not a good experience.

Additionally my first course of pate was not nice. It was quite unpalatable as to taste and texture, soggy and 'odd'. I could not finish it.

Breakfast next day was ok. We both had kippers. (Slightly overcooked). Toast was made with cheap, sliced industrialised bread.

Second night dinner was better, if not fabulous.

Final breakfast was fairly disastrous. My husband ordered smoked haddock without an egg. I ordered a poached egg 'off toast' with the request that the white of the egg must be cooked completely because otherwise I could not contemplate eating it. It arrived not quite thus cooked. Restaurant manager was quite abrupt "Do you want it to be put back to cook more?? Well yes please, but not to be like a bullet.

Some little time later, husband's fish arrived. It was raw beneath a slight covering of 'cooked'.
He had no choice but to send it back.

Result: breakfast ruined for both of us. (My egg arrived back at the same time as recooked fish, and was a rubbery bullet.) No apology from anyone was offered and we were kept waiting for a considerable time for our food to be returned while others were served before us. Not our fault the food was either inedible or not cooked to the standard requested.

To summarise: all fine apart from the food which was not nice generally and the service was not congenial when the quality was contested.

What a shame.

  • Stayed: April 2014, travelled as a couple
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Thank ChrissieD479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Hotel

Address: Barnstaple Street, Bideford EX39 4AE, England
Region: United Kingdom > England > Devon > Torridge > Bideford
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Bideford
Price Range: £49 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Royal Hotel 3*
Number of rooms: 32
Reservation Options:
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Also Known As:
Royal Hotel Bideford
The Royal Hotel Bideford, Devon

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