We went to Beverley on a very busy weekend where many hotels were either very expensive or full. I called on the Friday to confirm my reservation and was told it was fine and we could check in any time on the Saturday. When we arrived we were told our room was double booked. The hotel owner was extremely rude telling us he probably got our booking confirmation but had chosen not to ready it and there was nothing he could do - he was having issues at the time as other people have said and was handing the running of the hotel over to the new assistant.
The new assistant was extremely helpful and helped to find us other accommodation, but only after the owner was so rude and caused a great deal of stress. We spoke to others who had stayed here and they told us it was the worst place they had ever stayed and we should be thankful that we were moved elsewhere - filthy rooms with cigarrette ash on the floor and a think layer of dust, mouldy milk in the fridge that was weeks out of date were a few examples!
I think the new assistant will be good for the place but due to the terrible experience we (almost!) had I would never book this hotel again and would warn others not to stay here too.
- Official Description (provided by the hotel):
- Minster Garth Guest House / Beverley Guest House has absolutely nothing to do with Trip Advisor nor the horrible people who generally post such rubbish and hurtful things on this trashy review site. We are the least expensive Guest House in Beverley, run by a Family Team, who strive ceaselessly to improve and maintain our beautiful grade 2 listed town house. The people who offer this unrelated platform and those who post such lies, exaggerations and untruths should be ashamed of themselves. ... more less
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- Also Known As:
- Minster Garth Guest House Hotel Beverley
- Beverley Guesthouse Yorkshire