In my opinion there is a certain acceptance to the standard of accommodation at U.K. seaside towns. However, The Alexandra Hotel is unacceptable.
I am a 43 year old man who has been working in the hotel industry since i was 18 years old and currently manage a hotel. I have never been treated so badly at any of the many places i have stayed. I booked a twin room without breakfast for £70.00 and requested a large twin if possible and also a parking space. After a 2 hour drive from Cheddar we arrived in Weymouth around 1pm and on the off chance i called the hotel to ask if i could park the car before check-in at 2pm. The blunt reply i got from the gentleman who answered was " check in is at 2". So i asked if it means we can't park the car until then?? "check in is at 2" was the reply again.
That's fine i said i'll go to the beach for a while and come back to check in. We went to the beach for a couple of hours and returned to the hotel around 3pm, parked the car and checked in.
Shortly after we went back to the beach to meet a couple of friends who were staying at another property further along the beach. After spending some time together we all returned to The Alexandra first as it was the closest thinking that our friends could wait while we had a wash and got ready to go back out. My partner and her friend went into the hotel while i finished my cigarette outside with my friend. A few moments later they returned followed by an irrate, burley gentleman bellowing into the street "only Mr Murray can come in, are you Mr Murray?" i replied that i was and he said "only you and the girl can come in" then stormed back inside. I went inside and found him sitting behind the front desk. I asked if it was possible for our friends to come in and wait while we got changed to go out again? " this is a hotel, not bloody self catering.!! " was the answer. I understand that, i said, they only want to wait a few minutes while we change. "Have you got a problem??" the gentleman said. I said, i don't understand why you are being so aggressive when i am only asking a question in a civil manner. " Have you got a problem??" again.
I went outside and told our friends they couldn't come in and to either wait outside for us or back at their accommodation. I went back inside and upstairs to the bedroom, which has to be one of the worst i've ever been allocated but it was just for the night so i wasn't too bothered. I went into the bathroom hoping to have a shower to wash off all the sand but there was only a bath.
I went downstairs and the same gentleman was behind the desk. I asked if there were any other rooms available with a shower that we could swap. " You booked a twin room" was the reply. I understand that, i said. I'm only asking if you have any we could swap with. " I told you, you booked a twin" Ok i said i was only asking. " There's a shower out the back" he said. I asked if it was private or public. " It's out the back". I asked how to get there and he said round the corner. So i went to have a look and sure enough there was a bathroom round the corner, out the back, with a bath and shower. Good i thought, we can use that.
On may way back past the desk to go upstairs i stopped and asked the gentleman why he was being so angry and aggressive. He said he wasn't and i said well your face has gone extremely red. I also tried to explain that i was being civilised in the way i was talking and about the requests i had, and told him that i understand the difficulties as i am in the same industry and manage a hotel myself. He looked at me " looking at your appearance, i don't think so. You can't pull the wool over my eyes". How dare he, i thought, not forgetting we had recently returned from the beach and as yet had not been able to wash and change out of our beach wear.
I asked if my card had already been charged? " read your booking form", i explained that it was still packed in my bag and could he not just tell me if my card had been charged, " read your booking form".
"Anyway i've already complained to laterooms" he said. Thats fine i said, i'll call them myself when i go upstairs because this treatment in this industry is unacceptable. On my way upstairs i could hear him saying, " did you hear all that?" so i went back down and he was by himself so i asked if he had someone on the phone listening or if he was recording the conversation, because i had a right to know. He said he was talking to another client.
I retuned to my room where my partner was and called laterooms to explain the situation. While i was on the phone there was banging at the door. My partner answered the door and it was the same man, bursting into the room and shouting " you got 15 minutes to get out or i'm calling the police" i said he could call them now as we hadn't done anything wrong and i hadn't done or asked anything unreasonable. " 15 minutes or i'm calling the police"
A few minutes later while i was still on the phone to laterooms the police arrive and said we had to leave. I said ok if he doesn't want us here but i'm not leaving until we find alternate accommodation. The police were fine with this and eventually laterooms found us accommodation.
We left with the the police to the car park at the rear of the hotel. Once outside we noticed there were people fighting outside a pub at the rear of the hotel. There wer 2 police cars, 1 police van and 1 dog handler van parked on the narrow road which prevented us from getting our car out. Completely out of our hands but obviously warrented a friendly parting shot from the same man as he came out the back door and shouted at us in the middle of the street " you were told to get out, so go" as he slammed the door behind him.
In the end we found far superior accommodation for £49 which included breakfast but unfortunately by this time it was to late to go out for dinner and ended up with a take-away.
I would never use or recommend this hotel again.
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- Also Known As:
- Alexandra Hotel Weymouth, Dorset