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“Food good but service needs improving”

Westers The Cellar Bar & Restaurant
Ranked #53 of 285 Restaurants in Weymouth
Certificate of Excellence
Price range: US$6 - US$32
Cuisines: British
Dining options: Dinner, After-hours, Breakfast, Reservations
Restaurant details
Dining options: Dinner, After-hours, Breakfast, Reservations
Southampton, Hants.
Level 5 Contributor
58 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 152 helpful votes
“Food good but service needs improving”
Reviewed 26 May 2014

Food was good and value for money. Liked the idea of being able to sit and have a drink in bar area and peruse the menu and order before going through to the restaurant. Couple of things need improving like table was not laid up with cutlery and condiments prior to being shown to table, 2 chooses advertised on the specials board I chose were sold out but this was not marked as sold out until we were leaving, you were left for a long time during courses and no milk and spoon were given when coffee was brought through!! Only little things but enough to mark the score down.

Visited May 2014
Helpful?
1 Thank Kim1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestersWeymouth, Owner at Westers The Cellar Bar & Restaurant, responded to this review, 27 May 2014
Thank you for your review.

We are glad you enjoyed your meal at Westers Cellar Bar. I note your comments.

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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132 reviews from our community

Visitor rating
    87
    27
    13
    2
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Weymouth, England, United Kingdom
Level 2 Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Good food, shame the service and temperature didnt match up.”
Reviewed 6 May 2014 via mobile

We enjoyed our meal which was good traditional food. But, we were cold and the service was slow. Such a shame.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Pauline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestersWeymouth, Owner at Westers The Cellar Bar & Restaurant, responded to this review, 27 May 2014
Thank you for your review.

We are glad you enjoyed your meal at Westers Cellar Bar. If you had informed us you were cold we could of course have turned up the heating or perhaps moved you, With regard to any wait I have looked into this and I understand there was approximately a 15 to 20 minute wait for your dessert, I can only apologise for this. We hope to see you both again soon.

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 restaurant reviews
“Lunch with a friend”
Reviewed 1 May 2014 via mobile

Comfortable cosy atmosphere, friendly service and the food was good. I was presently surprised by the overall experience

Helpful?
Thank Sam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestersWeymouth, Owner at Westers The Cellar Bar & Restaurant, responded to this review, 27 May 2014
Thank you for your review.

We are delighted you enjoyed your lunch at Westers Cellar Bar and hope to see you again soon.

Regards

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weymouth, United Kingdom
Level 2 Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Birthday experience”
Reviewed 9 March 2014

To celebrate my birthday my wife booked a table at Westers for the two of us. Both of our meals were to an acceptable standard; not fine dining quality, more 'homely' or highstreet, but that was OK as we expected this would be the case, and it was reflected in reasonable pricing. The service provided was exceptional. We had a brilliant waiter called Jack who was spot on throughout and really made the evening special for us; he was conscientious, humorous and attentive to all of our needs. We will certainly be back!

Visited March 2014
Helpful?
2 Thank Giles01305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestersWeymouth, Owner at Westers The Cellar Bar & Restaurant, responded to this review, 13 March 2014
Thank you for your review.

We are delighted you enjoyed your evening with us at Westers and pleased that you found the service to be very good and the new menu prices and drink prices acceptable.

We have recently changed our main menu and pricing of all food and drinks at Westers and we are pleased to see that customers feel they are getting a good standard of food and service and at a very reasonable price.

Once again thank you for your review.

Regards

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weymouth, United Kingdom
Level 4 Contributor
30 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Enjoyable meal”
Reviewed 8 March 2014 via mobile

We had an enjoyable meal last night at Westers Bistro. We used to go here many years ago so thought we would re-visit. The staff were friendly and attentive providing an excellent service. We had the three course set menu which was good value for money. Food was of a good standard without being over fancy. It wasn't top end fine dining but we wasn't looking for that. The atmosphere was very nice, definitely going back.

Visited March 2014
Helpful?
1 Thank Debbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestersWeymouth, Owner at Westers The Cellar Bar & Restaurant, responded to this review, 9 March 2014
Thank you for your review.

We are delighted you enjoyed your meal and evening with us at Westers.

We are always delighted to welcome customers who used to use Westers in the past and in the Bistros hey day, and even more delighted when we receive reviews from people who have visited us since we took over Westers last year and are positive towards the changes, like the recent new menus, and new prices.

We hope to see you again soon.

Regards

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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