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“VERY Unprofessional”
Review of The Cottage

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The Cottage
Ranked #46 of 165 Weymouth B&B and Inns
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“VERY Unprofessional”
Reviewed 11 May 2011

Booked 2 rooms, had to place an international call to book as they only take bookings on the phone. They promised to email me a confirmation - it never arrived. Placed another international call to confirm the booking and was told "its in the book" and confirmed. Requested email confirmation - it never arrived.
When we arrived at the Cottage we were told they only had 1 room available and NOT 2 as booked. The owners were very indigent and uncaring.
We had to find other accommodation which as it happened turned out to be much better than the Cottage looked.

Stayed April 2011, travelled as a couple
Helpful?
6 Thank ExplorerZA2602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maureen C, Owner at The Cottage, responded to this review, 15 April 2014
So sorry to read your review especially as the facts are not as we believe them to be. Firstly we have always taken booking by emails and always send out confirmations. Secondly you only booked one double room which we held for you even though we had not received an acceptance from our confirmation email. When you arrived and said that you needed another single room I invited you in and offered to try to sort out alternative accommodation but you refused and left without giving me the chance to help in any way and were left with an empty double room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
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English first
Middlesex
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 September 2010

Very comfortable, if small, double room. Excellent breakfast with locally sourced & home-made ingredients. Made to feel very welcome, and given lots of local advice as to where to eat, park etc. The conservatory was a lovely place to have breakfast. The only fly in the ointment is the shared bathroom - this isn't immediately obvious from the website. However, everything was immaculately clean & I would definitely recommend a stay here if you don't mind sharing washroom facilities (although they do have one room with en-suite).

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sunseeker53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 October 2009

What more could you want - warm friendly hosts, and a delightful room with such a comfy bed! At night it was so quiet - we could almost hear the stars!! We did hear owls though! We were able to walk to the beach, and then come back and sit in the garden - so relaxing and peaceful. In the morning we were given a great English breakfast - and even the jam was home made. I would not hesitate The Cottage to friends for a relaxing break near the coast.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank FJBBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cottage

Property: The Cottage
Address: The Cottage Puddledock Lane | Sutton Poyntz, Weymouth DT3 6LZ, England
Region: United Kingdom > England > Dorset > Weymouth
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #46 of 165 B&Bs / Inns in Weymouth
Price Range (Based on Average Rates): ££
Number of rooms: 3
Official Description (provided by the hotel):
Beautiful 18th century stone cottage in peaceful setting. Quintessential English village with pubs and duck pond. Friendly/professional hotel trained owners hence luxury 4 Star/silver grading. Please phone or email to book. Breakfast served in Victorian conservatory overlooking cottage garden and open fields. Extensive menu/special diets using local free range produce. Hospitality is our watchword. Free off road parking. Near to beach, ferry port and Jurassic coast/Southwest coast path and local attractions such a Bovington Tank museum, Monkey world, Lyme Regis and Lulworth Cove. Quintessential English village with duck pond and pubs. ... more   less 
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Also Known As:
The Cottage Weymouth, Dorset

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