An absolutely shocking experience all round. We had pre-booked as a large party of 20 to celebrate the joining of 2 families and reminisce about the wedding the day before. Instead of a lovely family meal out, our experience at The Sunray left a thoroughly bad taste in our mouths and tainted what had been a wonderful weekend.
On arrival we were relegated to the back room and promptly forgotten about. No waiting service was offered, despite the size of our party and a polite request for someone to take our orders. Most of our party opted for the carvery which was mediocre at best - the meat was reasonably good but the vegetables were clearly frozen rather than fresh and other accompaniments were out of a packet. But at least those of us got fed. The remainder of the party were left waiting at least half an hour with meals turning up sporadically. Two of the meals that eventually turned up had to be sent back - one for being stone cold and the other, supposedly a foot long hotdog, for being half the advertised size. Two other meals didn't turn up at all, despite frequent follow ups with the staff. As a result we ended up cancelling several of the meals leaving a number of our party extremely hungry.
Most disappointing of all was the way the staff, and in particular the manager - and "chef" - handled the whole situation. Complete and utter disregard for their customers, with no ownership taken and no apology made. Not even an attempt to apologise for our shocking experience - the only response offered was that it was 'no one's fault' and that 'these things happen'.
In case my advice isn't already clear... DON'T GO. EVER.
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