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“Drive on by”
Review of The Sunray - CLOSED

The Sunray
Cuisines: British, Pub, Grill
Dining options: After-hours, Breakfast, Delivery, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Delivery, Reservations
Reviewed 9 May 2014

Stopped in on the way back from a Good Friday road trip, it felt it was close to Easter Monday by the time we got out! It used to be one of the top pub / family restaurants in the area but it is now an absolute dive. The wait for food was eternal with not so much as a warning or an apology from the staff but that was probaly largely due to the fact they just don't communicate with customers. Don't expect them to make contact with you, you place your order by accosting one of the staff as the walk by. Order wine by the number on the wine list, they struggle to pronounce grigio. To be fair, once it finally arrived the food was not too bad, I've had worse but then maybe I was just so hungry we would have eaten anything.
Having sat in a hovel for a coupe of hours, been ignored for most of that time, had some paltes cleared away whilst others were still eating I was astonished that the staff looked dispappointed that we did not leave a tip. The only tip we can offer - don't go there, drive on by.

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2  Thank Baggley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (239)
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99 - 103 of 239 reviews

Reviewed 6 May 2014 via mobile

What a complete let down! We have visited this pub often in the past always a very busy place with friendly staff, good food and a play area for our children to run off energy, our last visit however the pub was practically empty the service was very poor, as was the food and condiments also some members of staff were rude and chose to play on the fruit machines than serve the few customers that were there! Overall horrible time ruined what had been a lovely family day out will never go here again.

3  Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

An absolutely shocking experience all round. We had pre-booked as a large party of 20 to celebrate the joining of 2 families and reminisce about the wedding the day before. Instead of a lovely family meal out, our experience at The Sunray left a thoroughly bad taste in our mouths and tainted what had been a wonderful weekend.

On arrival we were relegated to the back room and promptly forgotten about. No waiting service was offered, despite the size of our party and a polite request for someone to take our orders. Most of our party opted for the carvery which was mediocre at best - the meat was reasonably good but the vegetables were clearly frozen rather than fresh and other accompaniments were out of a packet. But at least those of us got fed. The remainder of the party were left waiting at least half an hour with meals turning up sporadically. Two of the meals that eventually turned up had to be sent back - one for being stone cold and the other, supposedly a foot long hotdog, for being half the advertised size. Two other meals didn't turn up at all, despite frequent follow ups with the staff. As a result we ended up cancelling several of the meals leaving a number of our party extremely hungry.

Most disappointing of all was the way the staff, and in particular the manager - and "chef" - handled the whole situation. Complete and utter disregard for their customers, with no ownership taken and no apology made. Not even an attempt to apologise for our shocking experience - the only response offered was that it was 'no one's fault' and that 'these things happen'.

In case my advice isn't already clear... DON'T GO. EVER.

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6  Thank CheesyBird78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Visited here with my wife and two daughters whilst on holiday.
What a Shock!
We came here more than once 3 years ago and the food was superb, what a change!
The food could only be described as below average.
Do not visit.
Take note of the reviews they are accurate.

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4  Thank StaffordshireFreddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

Honestly this place is horrendous. Wish I had read the reviews before we went!!! We stopped because it looked nice from the outside but honestly the Food is appalling - waited over fifty minutes as they only cook one table at a time (literally) but when it came it was inedible. It's also filthy and really badly managed. Genuinely don't go, keep driving and look for a nicer place that deserves your money.

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3  Thank Pshughes448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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