We have just returned from staying one night at the Riviera and was very disappointed and angry at the terrible reception we received on arrival. We waited 10 minutes to be acknowledged and another 10 to be booked in, where we were told that we did not make a reservation despite the fact that my Husband double checked by phone that morning, and that the Hotel had plenty of rooms available, surely to keep quiet about they're mistake would have had given a far better impression.
We sat In the foyer having an evening drink and we could hear some of the staff baying and shouting as they set tables in the dining room.
When we came down for breakfast in the morning we were ignored and when we asked where to sit told to "Bear with us* however given no further information. When we eventually found an empty table we had to sit again waiting for it to be cleared by a very obnoxious waitress. I do not normally complain as I am usually very laid back, but the level of Customer Service is nil, and although the Hotel is in a beautiful setting it does not make up for the surly very rude and uninterested Staff.
- Official Description (provided by the hotel):
- Designed in an Art Deco style, the majority of our rooms are connected to the main building by covered pathways. All rooms feature free Wi-Fi, en suite bathrooms and tea/coffee making facilities and a safety deposit box. There is a Leisure Centre equipped with a sauna, steam room, gym and both indoor and outdoor pools. (Outdoor pool seasonal only). Set in Bowleaze Cove the Riviera Hotel is just 2.5 Miles from the town centre. Also nearby are the Sealife Centre as well as Lodmoor nature reserve. ... more less
- Reservation Options:
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- Also Known As:
- Riviera Hotel Weymouth, Dorset