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“Great location, parking, food and staff!”
Review of Borough Arms Hotel

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Borough Arms Hotel
Certificate of Excellence
Reviewed 23 October 2013

We recently held our daughters baptism and 1st birthday celebration at the Borough and we were really impressed by the service we received. We dealt with the Operations Manager, Tim, who made the day as stress free as possible, even down to letting us drop off all our decorations the evening before and setting the room up for us so we didn't need to rush around in the morning before the church service. We opted for hot bowl food and it was really nice - we received lots of positive comments from our guests too. We had the Gladstone bar area all to ourselves as there was another party using the function room - we think this worked in our favour. The party was in the day and we did not use a bedroom so I cannot comment on the hotel bedrooms.

  • Stayed: October 2013
    • Location
    • Cleanliness
1  Thank MonicaofNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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364 - 370 of 540 reviews

Reviewed 15 October 2013

I hired the King Room for a very special celebration sit down luncheon with the Lord-Lieutenant, the Mayor and Mayoress, Lancaster Herald of Arms and twenty other people.
The food was delicious, the service attentive without being oppressive and in short it was all simply wonderful.
If the need/chance to return arises then I shall certainly be back.

  • Stayed: October 2013, travelled on business
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Thank AdriandeRedman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

I had a pleasant stay at the Borough Arms Hotel. Obviously it's not a luxury hotel. It is a traditional hotel which has been tasteful updated.

My ensuite room was spacious and functional. The free wi-fi connection was excellent. Very small things let the Borough down a little - the frame from my my glass paneled shower was loose; there was complimentary soap but no shower gel; there were spare pillows but no spare blanket; etc. Nevertheless, I would return to the hotel and can recommend others to stay there.

  • Stayed: October 2013, travelled solo
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Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

This hotel has a very good standard of service and professionalism. The food choice and quality is good and the room are clean tidy and functional. 7 family members enjoyed dinner bed and breakfast and then 40 family & friends came to a function during the afternoon which was a sad event but made all the better by the understanding sympathy and professionalism of the staff and management. Thank to you all.

  • Stayed: October 2013, travelled with family
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Thank jiska88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013 via mobile

My family, fiancé and I stayed at this hotel for 1 night. It is 2 mins away from Keele University which is where we were dropping my little brother off the next day. So good location for us.
The hotel is very dated and really does need redecorating. The rooms we had were in the hotel itself and were very basic. Beds were not comfy and we didn't get much sleep. Not a good place if you don't like road noise either.
There was tea and coffee in the room though and a flat screen tv. Only soap in the bathroom nothing else so you will need shampoo/ body wash.
We ate in the hotel, the food was nice and a good price.
Breakfast was also quite nice apart from some of the food being cold.
Overall I wouldn't stay again but this is mainly due to lack of sleep.

  • Stayed: September 2013
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Thank GILL02091984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

stayed here for 3 nights recently and found the hotel old, drab and quite depressing. i know it is a cheap hotel but there are better cheaper hotels, the road is busy which interferes with sleeping, the hotel decor does not look like it has been done up in decades. i have asthma and have not had an asthma attack in over 15 years, until i stayed here, i spent my days coughing with a tight chest. the staff at reception are pleasant and helpful. thats the only positive. I would not recommend and I will not return.

Room Tip: stay in the annex... its quieter
  • Stayed: September 2013, travelled on business
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Thank Paul k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

I hired the King room for my 30th Birthday party and it was perfect. Private bar,dance floor, abundant facilities and friendly staff. Very local to Newcastle town centre for those who want to carry the party on!

  • Stayed: September 2013, travelled with friends
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Thank Lucy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Borough Arms Hotel

Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Region: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 5 Hotels in Newcastle-under-Lyme
Price Range: £42 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Borough Arms Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 
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