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“Tired and in need of renovation”
2 of 5 bubbles Review of Borough Arms Hotel

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Borough Arms Hotel
Certificate of Excellence
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Tired and in need of renovation”
Reviewed 7 December 2013

I stayed in the main hotel building so can not comment on the new guest rooms around the car park.

Parking though is excellent and very convenient.

Room was quite a distance away from reception up and down stairs and narrow corridors. A bit of a struggle with luggage. But it is an old building so that can be forgiven.

Decor in rooms and bathroom were very 'tired' though and need renovating.

Comfortable beds though and quite enough for a good nights sleep.

I can not comment on breakfast as I had to leave before it was served.

The staff are very friendly, competent and helpful, which compensates to a degree for the rooms.

Room Tip: Ask for one near reception or try a courtyard room.
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diplow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review, 29 December 2013
May I firstly thank you for your recent stay at The Borough Arms hotel and for taking the time to compile a review.

I am sorry that you found the room allocated was looking tired, although i am glad that our staff provided you with good service. We do have a full refurbishment programme planned for 2014 which will improve the overall experience for all our guests once it is completed.

Once again, thank you for submitting your review and I do hope that I have the pleasure of welcoming you back to the hotel in the near future for a stay that I am sure will exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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507 reviews from our community

Traveller rating
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    30
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Crewe, United Kingdom
1 review
Reviewed 6 December 2013

We just wanted to thank you for a fabulous evening. The food was great, the service was great, fabulous atmosphere. We all danced the night away and had the most enjoyable evening. We will definately be coming back for more. Thank you, love form all at Boux Avenue x

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Deborahboux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review, 29 December 2013
I would like to thank you for choosing The Borough Arms hotel for your Christmas Festivities and for taking the time to compile a review of your evening with us.

I am very pleased that you all had such a fabulous experience with us and that the food and service was to your satisfaction. Hopefully there weren't too many sore feet from all the dancing!

Once again, thank you for your kind comments which i have passed on to our staff and I look forward to welcoming you back for many more events in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, England, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 December 2013

booked our Christmas meal for work colleagues at the Borough Arms Hotel this year had a fantastic time, the meal was lovely and the service was excellent all rounded off with a wonderful disco. Thank you Borough Arms

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review, 29 December 2013
I am delighted that you and your colleagues enjoyed your Christmas Festivities.

I am glad that the evening met all your expectations with a lovely meal, efficient service and that your party enjoyed the disco after. I have passed on your kind words to all of our staff that were involved in making your party so enjoyable for everyone.

Guest feedback is very important to us and I hope I have the pleasure of welcoming you back at the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
2 reviews
Reviewed 25 November 2013

I hired the King room for the annual presention dinner for our bowling club. The food was delicious and the service was excellent, the waitresses were very attentive. The room had festive decorations in place which added to the ambiance of the evening. I dealt with Emma, the events co-ordinator and she was extremely helpful ensuring that the event was a success that was enjoyed by everyone who attended. Several members have asked that we seriously consider the Borough Arms for future events that we may have.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank StokeBowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review, 29 December 2013
Firstly may I thank you for your recent review following your Annual Presentation Evening at the hotel and for choosing The Borough Arms Hotel to host your event.

I am delighted to that your evening went well, that everything was to your satisfaction and the food provided was enjoyed by you and your guests. I have passed on your kind sentiments to Emma and all the staff involved who always endeavour to make occasions like yours run smoothly.

Thank you once again for your valuable comments and I hope I have the pleasure of welcoming you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 11 November 2013

This is a good value privately owned hotel with motivated staff prepared to do a little bit extra to make your visit enjoyable. The waitress at breakfast was amazing being able to show people to their tables, take their orders, serve the meals keep the hot drinks topped up and clear and prepare the tables single handedly without anyone having to wait for anything.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartinIsaac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review, 29 December 2013
I would like to thank you for your recent stay at The Borough Arms hotel and for taking the time to compile a review.

I am very pleased that you had such pleasant experience with us and that the food and service provided was to your satisfaction and I have passed on your kind sentiments to the staff.

Once again, thank you for your kind comments and I look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle-under-Lyme, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2013

We recently held our daughters baptism and 1st birthday celebration at the Borough and we were really impressed by the service we received. We dealt with the Operations Manager, Tim, who made the day as stress free as possible, even down to letting us drop off all our decorations the evening before and setting the room up for us so we didn't need to rush around in the morning before the church service. We opted for hot bowl food and it was really nice - we received lots of positive comments from our guests too. We had the Gladstone bar area all to ourselves as there was another party using the function room - we think this worked in our favour. The party was in the day and we did not use a bedroom so I cannot comment on the hotel bedrooms.

  • Stayed October 2013
    • Location
    • Cleanliness
Helpful?
1 Thank MonicaofNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 October 2013

I hired the King Room for a very special celebration sit down luncheon with the Lord-Lieutenant, the Mayor and Mayoress, Lancaster Herald of Arms and twenty other people.
The food was delicious, the service attentive without being oppressive and in short it was all simply wonderful.
If the need/chance to return arises then I shall certainly be back.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AdriandeRedman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Borough Arms Hotel

Property: Borough Arms Hotel
Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Region: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 5 Hotels in Newcastle-under-Lyme
Price Range (Based on Average Rates): £
Hotel Class:3 star — Borough Arms Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 
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