We three weary travellers arrived at the Burrough Arms late on a Saturday afternoon looking for a room for the evening. The hotel was totally booked so the staff called around to other hotels in the area for us, all to no avail. Finally, after an exhaustive search, Mr. Sheik, the general manager, and Kim in reception found a room in the Arms itself that had been reserved, but for which the travellers had not shown up. They immediately offered it to us and we spent an enjoyable evening at the Arms. Brenda, in the dining room, made our dinner and breakfast there a pleasure. We left the Arms the next day satisfied that our serendipitous stop in Newcastle Under Lyme had turned out better than we could have anticipated. I must also mention that after dinner, I enjoyed an after dinner drink at the Little Victoria, a charming pub just up the street.
~ Tom, Helen and Flora
- Official Description (provided by the hotel):
- The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more less
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