We were booked on a special offer by an agent, and they had promised us bed and breakfast. The receptionist pointed out that we would have to pay extra for breakfast, but photocopied our confirmation documents, and allowed us to have breakfast, planning to take it up with the agent. This was just the start of a weekend where all the staff were extremely helpful. I left my handbag by the table in the bar, and one of the staff rescued it for me. I went down for a coffee and there was no-one there, so the receptionist fetched someone. Sadly, the restaurant menu seemed overpriced, and we were warned that it would be full because there were so many families in the hotel. We saw the children racing up and down and round the tables, and decided to eat in the bar. We couldn't believe the prices - we ended up ordering a sharing platter of fish goujons, scampi and chips, which was OK but very overpriced. Scottish families filled the restaurant and bar, as they had already broken up for summer holidays. Other families with children under school age were also there. Suddenly the piped music went so loud that we couldn't hear what the other one was saying at our table. I asked the waitress to turn it down, and she looked a bit confused, and said she would, but one of the families had requested it should be turned up! It was lowered straight away, and we had a pleasant evening. Breakfast was good, they took our tea or coffee order, and then the rest was buffet, although a nice touch was a generous milk jug on our table, and a pot of tea freshly made. Fresh fruit, a selection of Variety box cereals, grapefruit and pineapple segments, fresh yoghourt in a bowl (but no pots). Also a hot breakfast buffet with scrambled and fried eggs, bacon, hash browns etc. etc. Croissants, pastries, bread, and a very weak and feeble toaster. Free Independent newspapers to read. The children seem to come down late, so the first morning we missed most of them. The only children sitting nicely at their table were some Italian or Spanish boys with their parents. Why don't we teach our children that restaurants are not playgrounds??
Swimming pool was enjoyable, the family area is roped off and there was lane swimming. A very hot jacuzzi (which someone took a baby into??!!). A sauna in the ladies was not much used, but well maintained, and I was pleased with the spin dryer for swimsuits and several hairdriers. £1 returnable in the lockers, and pleasant changing rooms. The gym looked very well used.
Our bedroom was very small, and if we had paid the full rate of £107, we would have been very upset. Double bed with enough room for small bedside cabinets on each side, and just enough space to sit on the bed and put your shoes on. Mini kettle and tea making facilities, and a good TV. Just a chair at the desk/dressing table, you have to pay for an upgrade to get additional seating. Very hot and stuffy, but the window does open a bit, and there is air conditioning which we stupidly took 2 days to work out how to use. Bathroom is very good, with a bath with inclusive shower and shower curtain, but the shower works on different controls than the bath and so didn't lose heat or water pressure.
What stops this hotel from being a rather sad, boring and dated experience is the lovely, friendly and efficient staff who go the extra mile and put up with a lot from the families (presumably on their way to nearby Alton Towers). If you want to visit the Potteries in Stoke, I recommend this hotel.
- Official Description (provided by the hotel):
- Holiday Inn Stoke on Trent is an ideal location for both the business and leisure traveller. The hotel is situated just off the M6 at Jct 15 and on our doorstep we have fantastic link roads to all destinations within the Midlands. Holiday Inn Stoke on Trent completed a 1.5 Million refurbishment at the beginning of 2007 including reception, conference facilities, bedrooms & lounge/bar. Stoke on Trent, fondly called the Potteries is famous for its ceramics, and has three city centres, Hanley, Stoke On Trent and Newcastle under Lyme. With 118 Air Conditioned bedrooms, all of which are decorated to an excellent standard, contemporary and comfortable, with all the up to date facilities you would expect from the Holiday Inn brand. The Meetings Network programme offers 2 suites, 7 syndicate rooms and high speed internet access.For the healthy minded the Holiday Inn Stoke on Trent has a fantastic Spirit Health Club which has a swimming pool and gymnasium, or lie back and relax in our jacuzzi and sauna.Local Intersts: ALTON TOWERS -Get your adrenalin pumping Ride Em We Dare You: WEDGWOOD - Famous for Pots and Ceramics TRENTHAM AWAKES - A touch of Italy with its gardens, vineyard, Monkey Forest and retail outlets.See our packages for fantastic family deals where kids stay and eat free. Terms and Conditions apply. ... more less
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- Also Known As:
- Holiday Inn Stoke On Trent m6 Hotel Newcastle-Under-Lyme
- Holiday Inn Newcastle Under Lyme
- Newcastle Under Lyme Holiday Inn