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“Great staff”

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Holiday Inn Stoke on Trent M6
Reviewed 29 October 2013

Stayed overnight after visiting Alton Towers. The hotel was very busy but one thing that stood out was that the staff was attentive and helpful. From the lady at the front desk, bar man, staff at the restaurant during breakfast and housekeeping. They found time to deal with requests and limit waiting time for their guests. The breakfast was also very nice, a fair amount of options and very filling.
The not so good thing is the building and rooms look tired and in need of a touch up. It does not look fresh although I did not have issues with cleanliness. The room and toilet were really small although suitalby furnished.
Overall it was more than adequate for a short stay, the price we paid is very reasonable and the service we received really good.

  • Stayed: October 2013, travelled with family
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Thank Catsmoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, GM's PA at Holiday Inn Stoke on Trent M6, responded to this reviewResponded 30 October 2013

Dear Sir/Madame

Thank you very much for taking the time to write your review onto Trip advisor, following your recent visit to the hotel.

I was delighted to hear that you had enjoyed your stay with us, and that my team had offered you our high standards of service, I have shared your feedback with them

I would like to thank you once again for letting me have your comments, and I hope that we have the pleasure of welcoming you back to the Holiday Inn Stoke on Trent again in the near future.

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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526 - 532 of 813 reviews

Reviewed 24 October 2013

I like staying in this hotel. Service is great every time. Sauna and swimming pool is a superb addition to the stay. Prices in the restaurant are a bit high (especially for coffee), but there are some good indian restaurants and take aways around. I would recommend this hotel to anyone with a car as you'd need a taxi to get there over way.

Stayed: July 2013, travelled on business
Thank Aleksandras B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, GM's PA at Holiday Inn Stoke on Trent M6, responded to this reviewResponded 30 October 2013

Dear Sir/Madame

Thank you very much for taking the time to write your comments onto Trip Advisor, following your recent visit to the Holiday inn Stoke on Trent.

I was very pleased to hear that you had enjoyed your stay with us.

I will ensure that your comments are passed onto my team.

Thank you very much once again, and I hope that we have the pleasure of welcoming you back to the hotel again in the near future.

Kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013

Stayed here recently as part of a business seminar. Location was only chosen as it was half way between our two main offices. The location worked well for this purpose not least because it's so easy to reach it from the M6. Apart from that, it is a normal older style Holiday Inn but my room was clean, quiet and the bed comfortable.

We had a group evening meal in a private room and, frankly, the meal was not very good. However, this was made up for by the better than average lunch served the following day.

My one complaint was the price of drinks at the bar and the almost undrinkable draught Boddingtons.

Otherwise an OK stay for one night but nothing special.

Stayed: October 2013, travelled on business
Thank rgsmg53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, GM's PA at Holiday Inn Stoke on Trent M6, responded to this reviewResponded 30 October 2013

Dear Sir/Madam

Thank you so much for taking the time to post your review

I would like to take this opportunity to thank you for taking the time to post your comments following your stay with us.

We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests good or bad to ensure that our high standards are retained.

Your concerns regarding your evening meal have been shared with the F&B team and retraining instigated to ensure we return to the levels of service you have rightly come to expect from Holiday Inn.

Once again, thank you for your response and we look forward to welcoming you back to the Holiday Inn Stoke-on-Trent in the near future.

Kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

Stayed at Holiday Inn Stoke on Trent (M6) when visiting Alton Towers. If driving it is not too far and a reasonable price. Hotel nice, clean and tidy with good facilities. It seems to be more aimed for conferences and businesses but also nice for leisure stays too. A gym and pool which is free for guests is also available. Lovely buffet breakfast too with a variety to choose from. The gym has good equipment and is well maintained. A spa is also available too. The reception staff were very pleasant and helpful when asked for restaurant suggestions and directions. Overall happy with stayand service. Thanks!

  • Stayed: August 2013, travelled as a couple
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Thank TESYSQUISHY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, GM's PA at Holiday Inn Stoke on Trent M6, responded to this reviewResponded 17 October 2013

Dear Sir/Madam

Thank you for choosing the Holiday Inn Stoke on Trent and for posting your review.

We are very glad you enjoyed your stay and hope to see you again soon.

Kindest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

We booked to return after a very successful weekend package for Alton Towers. Once again the welcome and ease at checking in was great followed by the rooms which where clean and welcoming although the shower had seen it's last days! If you could call it a shower. We then made our way to the bar for a relaxing drink after a very long journey, this is when things changed, a round of five drinks for £23!!!!! After trying to work it out it was brought to our attention that they now charge a 10% service charge on all drinks.... As all tired we decided to have our evening meal there too, when the bill came we again had a 10% service charge. The food was reasonable but over priced for what we had and the service charge just made a family meal for eight even more unaffordable. It was a shame after last year. Having these additional charges has made this holiday one that has become too expensive in today's economy and will make us think twice before booking it again.

Room Tip: Eat and drink out of the hotel.
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  • Stayed: October 2013, travelled with family
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Thank Clare F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, GM's PA at Holiday Inn Stoke on Trent M6, responded to this reviewResponded 17 October 2013

Dear Sir/Madam

Thank you for choosing the Holiday Inn Stoke on Trent and for posting your review. Thank you also for your honesty and your constructive criticism.

We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests to ensure that our high standards are retained.

We are really pleased to hear that you enjoyed your return visit. With regards to the service charge that was levied to your account, I was sorry to learn that you were disappointed and it may mean you would not return to us again in the future. I would just like to make you aware that the service charge is discretionary and if you wish for the charges to be removed, you only have to ask the waiter/waitress or reception on check out and this will be taken care of for you.

I do hope we have the pleasure of welcoming you back again in the near future, and thank you once again for your comments.

Kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

I stayed here with my Mum so we didnt have to do the long drive back to Essex from Alton Towers in one hit. They had great facilities and unlike most hotels with health clubs, the pool/sauna/jacuzzi opens at 7am on a Sunday so you can swim before breakfast. The rooms public areas were very clean and the staff were really helpful. I would recommend this hotel to anyone looking to make a weekend of Alton Towers.

  • Stayed: October 2013
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Thank TheSoberEssexGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, GM's PA at Holiday Inn Stoke on Trent M6, responded to this reviewResponded 8 October 2013

Dear Sir/Madam

Thank you very much for taking the time to write your review onto Trip advisor, following your recent visit to the hotel.

I was delighted to hear that you had enjoyed your stay with us, and that my team had offered you our high standards of service, I have shared your feedback with them

I would like to thank you once again for letting me have your comments, and I hope that we have the pleasure of welcoming you back to the Holiday Inn Stoke on Trent again in the near future.

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

for what we needed this hotel was very good, held a confrence for 40 odd people, stayed the night before. service s friendly and quick. dinner was above average, parking is very easy.rooms were a bit small but clean and comfy

  • Stayed: September 2013, travelled on business
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Thank William N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, GM's PA at Holiday Inn Stoke on Trent M6, responded to this reviewResponded 8 October 2013

Dear Sir/Madam

Thank you for taking the time to post your review following your recent visit to the hotel.

It was pleasing to read that you enjoyed your conference and the facilities offered.

We look forward to welcoming you back in the near future

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Stoke on Trent M6

Address: Holiday Inn Stoke on Trent M6 Clayton Road, Newcastle-under-Lyme ST5 3AQ, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Newcastle-under-Lyme
Price Range: £51 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Stoke on Trent M6 3*
Number of rooms: 118
Official Description (provided by the hotel):
Holiday Inn Stoke on Trent is an ideal location for both the business and leisure traveller. The hotel is situated just off the M6 at Jct 15 and on our doorstep we have fantastic link roads to all destinations within the Midlands. Holiday Inn Stoke on Trent completed a 1.5 Million refurbishment at the beginning of 2007 including reception, conference facilities, bedrooms & lounge/bar. Stoke on Trent, fondly called the Potteries is famous for its ceramics, and has three city centres, Hanley, Stoke On Trent and Newcastle under Lyme. With 118 Air Conditioned bedrooms, all of which are decorated to an excellent standard, contemporary and comfortable, with all the up to date facilities you would expect from the Holiday Inn brand. The Meetings Network programme offers 2 suites, 7 syndicate rooms and high speed internet access.For the healthy minded the Holiday Inn Stoke on Trent has a fantastic Spirit Health Club which has a swimming pool and gymnasium, or lie back and relax in our jacuzzi and sauna.Local Intersts: ALTON TOWERS -Get your adrenalin pumping Ride Em We Dare You: WEDGWOOD - Famous for Pots and Ceramics TRENTHAM AWAKES - A touch of Italy with its gardens, vineyard, Monkey Forest and retail outlets.See our packages for fantastic family deals where kids stay and eat free. Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Stoke On Trent m6 Hotel Newcastle-Under-Lyme
Holiday Inn Newcastle Under Lyme
Newcastle Under Lyme Holiday Inn

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