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“It all started so well.................”

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Holiday Inn Stoke on Trent M6
Evesham, England, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“It all started so well.................”
Reviewed 6 March 2014

Good start to week, Clean rooms, good gym and some excellent staff, but then in one night and morning it all went wrong........
We ordered food at 1930 for 4 of us, the meals finally arrived at 2040 which for Pie and Chips is a bit long, then we found that the Pies were wrong and had to go back, finally the Pies came back at 2110hrs, both were very well done with crusts you could not eat.
It took 25min for a bottle of wine to arrive on the table, as the waitress said sorry she mentioned she had only just got it out of the FRIDGE, it was a bottle of Shiraz.......!!!!

Breakfast, I feel sorry for the staff who could not cope with the high volume of customers, but waiting 35min for coffee is just a joke, no chance of Poached eggs

A clean hotel that can not manage..........

O and £50 a week for WIFI this is 2014 guys...........................

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Stoke on Trent M6, responded to this review, 22 March 2014
Dear Matt T,

Thank you for staying with us and leaving a review about your visit. We are pleased to know that you found our rooms to be clean. However, we are sorry if the food service and the cause for Wifi was a disappointment. We take all feedback seriously and your comments will help us enhance what we can offer.

Sincerely,

Pam G
Case Manager
IHGCare
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • French first
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  • Any
English first
Burnley, Lancs
Level Contributor
168 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 1 March 2014

Excellent hotel, good food and hospitable staff. Room most comfortable well appointed and quiet.
No complaints at all and would recommend this hotel to anybody and will probably stay again next time we need too.

Room Tip: Be in the priority club.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Goldenwords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review, 3 March 2014
Thank you for taking the time to tell us about your recent stay. The staff do go that extra meal to ensure that every guest has a great stay and they will appreciate your kind comments.

I am delighted that you would recommend our hotel and we look forward to welcoming you back next time you are in the area.
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London, United Kingdom
Level Contributor
76 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 February 2014

I am a regular at IHG this was my first stay at this one. Reception and check in fast and polite. Room as expected and in good order. Condition of the hotel was OK for its age, as noted in previous reports the hotel is a little higgeldy piggledy and confusing. In general the hotel was showing signs of its age but still acceptable quality. Whatever it lacked in general condition was more than compensated for by the superb staff, they really raised the IHG benchmark. Spa/pool OK. Used the restaurant for dinner, good meal........as ever with IGH the "kids for free" deal makes eating in a no brain'r. All in all nothing of significance to fault it. Same old IGH grumble though.......booked this one on my IHG points, why can you not get a breakfast inclusive deal.......At the price however, good value and I would go again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonathan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review, 12 March 2014
Thank you for taking the time to feedback following your recent stay. I am so pleased that you enjoyed your stay and that you found the staff 'superb'. They do try and make sure that every guests leaves the hotel having had a great stay and they will really appreciate that you have recognised their efforts.

I will also share your comments about the IHG Rewards Nights with our head office.

Once again many thanks for your positive comments and we look forward to welcoming you back when you are next in the area.
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Faversham, United Kingdom
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 23 February 2014

We stayed at the Holiday Inn, Stoke on Trent for one night as part of an Alton Towers deal, the room was clean and well presented, but what a distance from reception it was, down mile upon mile of corridor. The pool was good for a quick swim and the breakfast service was good too. The hotel staff are friendly but there is always a but, I enquired at reception if they had any information on Cadbury World in Birmingham, it was on the way home and we wanted to see if was worth a visit. The reply was no, no offer of getting details for us, just a blunt no!! The hotel is also like a lot of Holiday Inn hotels, it needs some TLC and investment, the public areas look dated, and the corridors were dark and dismal. I would never have paid the prices advertised at reception or for the restaurant.

Room Tip: Pick one near to reception, ours was so far away it could have actually been in Stoke
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katysdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review, 24 February 2014
Thank you for taking the time to feedback to us about your recent stay, highlighting not only the good but the not so good as well. I am pleased that you found our rooms to be clean and well presented, however as you say we are a low rise building with longer corridors and it can be a bit of a trek to some of our rooms. It also does depend on what room type you booked as our family rooms are at the back of the hotel in the quieter section of the hotel.

I am pleased that you liked the pool and that you had an enjoyable breakfast. However I am disappointed with the response you got regarding Cadbury World. All of reception have access to the internet and I would have expected the receptionist to have completed an internet search for the information you required. I will be sharing you comments with my Front Office Manager so he can ensure that the team are fully briefed on how to assist our guests.

Once again thank you for your feedback and we do hope we have the opportunity to welcome you back to the Holiday Inn Stoke on Trent.
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Flint, United Kingdom
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 February 2014

We enjoy staying at Holiday Inns and as we hail from North Wales we normally choose Chester South. This Holiday Inn was only 1.3 hrs down the M6 off Junction 15 from where we live. It is easy to find but well worth the short trip. Exec Room was very clean. Staff were courteous, nice and very helpful. We had room service which was very quick and the food was delicious. Visited the bar which was very relaxed and newspapers were on hand if you got bored with your i-phone or i-pad. Did not make breakfast unfortunately or make the swimming pool. No noise despite being a stones throw from the M6. All in all a very enjoyable stay and the staff a credit to the establishment - will definetely visit again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wildbillw766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review, 18 February 2014
Thank you for your positive review following your recent stay here at the Holiday Inn Stoke on Trent.

As you say we are conveniently located off the M6 motorway for The Potteries, Alton Towers and Trentham Gardens.

The staff do work very hard to ensure that our guests do have an enjoyable stay and I am very pleased that they looked after you and you had a great stay and that you found our rooms to be very clean. I will ensure that I share you comments with the team.

Once again many thanks for your comments and for scoring us 5 out of 5 and we do hope that you will come back and stay with us very soon.
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Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 January 2014 via mobile

I have been staying in this hotel often over the past few months. The staff are really friendly and will go out of their way to help. Rooms are fine, obviously executive is better but standard rooms are OK. Food is good for a hotel chain however it's the staff who make it.

Stayed January 2014, travelled on business
Helpful?
Thank jorgthegreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review, 28 January 2014
Thank you very much for taking the time to complete your review, I am delighted you had such a great stay and I know the team will be thrilled by your feedback.

We always strive to put our guests at the heart of everything we do and it is really appreciated when this gets recognised.

Once again thank you for your very positive comments and we look forwarding to seeing you again in the not too distant future at Holiday Inn Stoke on Trent.
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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
Reviewed 22 January 2014

Stayed one night on a business trip. Staff helpful and keen to answer questions. Room was small, dated, but nonetheless very clean. Restaurant staff were keen to please but the menu is very 'American Diner' and not really to my personal taste. I opted for the steak and it was slightly more overdone than I would prefer and the salad accompaniment a little sparse with no dressing. As a careful eater there are healthy options for breakfast such as porridge or poached eggs which is pleasing.

Room Tip: I requested a quiet room and indeed the one I was given although small was quiet.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naomi59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review, 27 January 2014
Thank you for taking the time to feedback following your recent stay. I am pleased that you enjoyed your stay and that you found the rooms to be clean and the restaurant staff keen to please.

The team work really hard to ensure that every guest has a fantastic stay and will be very happy to read your comments.

Once again many thanks for your positive comments and we look forward to welcoming you back when you are next in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Stoke on Trent M6

Property: Holiday Inn Stoke on Trent M6
Address: Holiday Inn Stoke on Trent M6 Clayton Road, Newcastle-under-Lyme ST5 3AQ, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Newcastle-under-Lyme
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Stoke on Trent M6 3*
Number of rooms: 118
Official Description (provided by the hotel):
Holiday Inn Stoke on Trent is an ideal location for both the business and leisure traveller. The hotel is situated just off the M6 at Jct 15 and on our doorstep we have fantastic link roads to all destinations within the Midlands. Holiday Inn Stoke on Trent completed a 1.5 Million refurbishment at the beginning of 2007 including reception, conference facilities, bedrooms & lounge/bar. Stoke on Trent, fondly called the Potteries is famous for its ceramics, and has three city centres, Hanley, Stoke On Trent and Newcastle under Lyme. With 118 Air Conditioned bedrooms, all of which are decorated to an excellent standard, contemporary and comfortable, with all the up to date facilities you would expect from the Holiday Inn brand. The Meetings Network programme offers 2 suites, 7 syndicate rooms and high speed internet access.For the healthy minded the Holiday Inn Stoke on Trent has a fantastic Spirit Health Club which has a swimming pool and gymnasium, or lie back and relax in our jacuzzi and sauna.Local Intersts: ALTON TOWERS -Get your adrenalin pumping Ride Em We Dare You: WEDGWOOD - Famous for Pots and Ceramics TRENTHAM AWAKES - A touch of Italy with its gardens, vineyard, Monkey Forest and retail outlets.See our packages for fantastic family deals where kids stay and eat free. Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Stoke On Trent m6 Hotel Newcastle-Under-Lyme
Holiday Inn Newcastle Under Lyme
Newcastle Under Lyme Holiday Inn

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