I have stayed at this hotel on numerous occasions... Like the other reviews it certainly isn't the Ritz but acceptable to me for the rooms etc and the food isn't too bad.
The very important thing id like to highlight is the hotels payment process. Upon arrival they take a pre-authorisation off a credit/debit card which is standard practise in most hotels. The only thing is this money comes off your account instantly. To me that means it's payed. Had a big issue with this but that wasn't the main problem. I stayed an extra night and payed in cash on the morning. That evening I noticed an unauthorised payment of £44 had been taken from my account. (I HADN'T EVEN USED MY CARD FOR £44) after about 30 mins I was refunded. OK a mistake was made and accepted that. I left the hotel on the Saturday morning. On the Tuesday I then noticed a further £44 had been deducted from my account, again WITHOUT AUTHORISATION. Enraged I called all that day to speak to a manager only to be constantly palmed off by reception. I sent emails with attached receipts and even exerts from my bank account showing there incompetence. I still got no correspondence from this. It took for me to go away out of my way to go in personally and within 10 mins they accepted there mistake again. If I where you id keep an eye on your bank statement as it's probably happened several times without folk realising. I know for sure I will never be staying here again. BE VIGILANT!
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