We stayed here for one night to attend the Rod Stewart concert . In all fairness it was a last resort as I had stayed here a few years ago for a wedding. The rooms were booked online on 10th January 2014 and a deposit paid. When we arrived there was no one on reception and were informed by an irate guest that she was in the bar and was on her own. One guest actually went behind the reception desk and answered the ever ringing phone and told the caller the hotel was full and then put the phone down. Around 20 minutes later someone called Frankie arrived(she was the only asset the hotel had) and told us there were no rooms booked in our name. I proceeded to show the paperwork and by this time she was answering the phone to I can only presume to be the person to whom the other guest had spoken to so rudely. The way she handled the whole situation was a credit to her and no thanks to the hotel management. We did manage to get a room but it was one that had been allocated to someone who hadn't yet arrived. We just had time to throw our things into the room before the taxi picked us up and were half expecting someone else to be in there on our return.
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