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“A Premier Inn that is not Premier”

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Premier Inn Newcastle Under Lyme Hotel
Certificate of Excellence
Wiltshire
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A Premier Inn that is not Premier”
2 of 5 bubbles Reviewed 30 August 2012

Very friendly staff But I am afraid that is as good as gets. Rooms are adequate but the attached bar and restaurant is far from a relaxing atmosphere. That said, if you are travelling with children, they will love the plethora of game machines and choice of kids meals.

Sorry, but I won't be returning to this hotel.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jersey-Bean452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Newcastle Under Lyme Hotel, responded to this review, 7 September 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards.

Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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576 reviews from our community

Traveller rating
    281
    177
    70
    29
    19
See reviews for
246
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25
97
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Mottram
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 27 August 2012

Watch out for the early hour revellers from the adjoining pub on Friday Night. Stayed with two young children and were kept awake from drunken people leaving the pub and having arguments / etc. Went out and complained but started again when returned to room.

Also my son found a lice in my bed which he killed and we put on bedside table. When we told reception following morning they werent bothered and just said we will refund you for the late night, which no details were taken and they just seemed to want us out the door, sure they didnt want other guests hearing! Spoilt the Alton Towers trip...

Rgds
Disappointed
from Cheshire

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Newcastle Under Lyme Hotel, responded to this review, 5 September 2012
Thank you for your review.

It really matters to us that our guests enjoy every aspect of their stay, we apologise on this occasion your stay was very disappointing.

Please be assured that your comments have been noted and will be investigated and followed up by our Customer Services Team and the Management team at the hotel.

Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntingdon, United Kingdom
Level Contributor
505 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed 27 August 2012

Its a minor point but one that always bugs me, why charge for Wifi in this day and age. Although the charge is reasonable (ish) £3 for 24 hours, why not just do it for free.

This is a very clean and well run hotel - although it is not air conditioned. The taybarns next door is great for breakfast but not so for other meals but the staff have a full list of other places to eat.

Please, please fix the wifi issue and we will be back.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart_Away_Again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 13 August 2012

Overall my family & I were very impressed with our stay here. Staff were courteous & very attentive.
The on site 'Taybarns' buffet restaurant was very family friendly & food both in the evening & at breakfast was of a very good standard. Our only criticism was of the poor & understaffed service we experienced for our evening meal. Despite hotel reception pre-booking a table for us..due to the exceptionally long queue at the restaurant entrance it was 25 mins before we were shown to our table. We double checked with waiting staff who confirmed that we must still queue despite pre-booking. Couldn't understand why, as surely having to wait behind customers who hadn't pre-booked.. defeated the purpose of booking in the first place!

Rooms were very comfortable & surprisingly quiet given its location to a busy road..fans were provided & appreciated on a humid evening & for the most part we had a very enjoyable stay.
And to top it off Alton Towers is a very manageable & pleasant 40 mins journey.
Would definitely return again !!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 009Amanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 13 August 2012 via mobile

We booked 2 rooms for an overnight stay for a trip to Alton Towers. £19 per room per night. This is our 4th stay in a Premier Inn and once again we weren't disappointed. Clean, comfortable, quiet, friendly, cracking breakfast...what more can you ask for!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AW73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 August 2012

Stayed here with our 2 children before heading to Alton towers was impressed with the the on site restaurant as thought being buffet style it might not be very good but the quality of the food was excellent . The room was just as it should be comfortable and clean

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjsav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 July 2012

Stayed here for one night before visiting Alton Towers with family of four. Hotel room was clean and was spacious for the four of us. Excellent value for money and the restaurant next door was ideal for our needs. Hotel is roughly 22 miles from Alton Towers but beware this journey will take you upwards of 45 minutes due to the country roads.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAURTEG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Newcastle Under Lyme Hotel

Property: Premier Inn Newcastle Under Lyme Hotel
Address: Talke Road | Chesterton, Newcastle-under-Lyme ST5 7EH, England
Region: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Newcastle-under-Lyme
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Newcastle Under Lyme Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
In a quiet spot on the outskirts, close to the M6, Stoke-on-Trent and Hanley ... more   less 
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Also Known As:
Premier Inn Newcastle-Under-Lyme Hotel Newcastle-Under-Lyme

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