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“Afternoon Tea”
Review of The Fizzy Tarte

The Fizzy Tarte
Certificate of Excellence
Price range: £5 - £12
Description: The Fizzy Tarte is all about treating yourself - or someone else. A carefully considered selection of beers, wine, Champagne and cocktails will be on offer together with light bites - ideal for long lazy lunches that stretch right out into the evening. At night the Fizzy Tarte is the place to be seen, totally cool, with great music, lifting and showmanship service. We also have just launched a completely Gluten Free Afternoon Tea, a must try!
Restaurant details
Description: The Fizzy Tarte is all about treating yourself - or someone else. A carefully considered selection of beers, wine, Champagne and cocktails will be on offer together with light bites - ideal for long lazy lunches that stretch right out into the evening. At night the Fizzy Tarte is the place to be seen, totally cool, with great music, lifting and showmanship service. We also have just launched a completely Gluten Free Afternoon Tea, a must try!
Reviewed 22 August 2021

This was a gift bought for us and it was fabulous. The food was really lovely , we had to take some home as there was so much. We had lovey pink fizz. The place was great, the service was very good. Loved it, hope we can return again soon.
Keep up the great work.

Date of visit: June 2021
    • Value
    • Service
    • Food
Thank 782terenceh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HEFamilyLtd, Operations Director at The Fizzy Tarte, responded to this reviewResponded 26 August 2021

Hi Terence

Thanks for spreading some kindness

We are a small family firm and as company policy we decided to not respond to reviews publicly but instead prefer a more personal approach should you wish to expand on your experience in our venue, we have all missed that personal touch right?

So feel free to contact myself the operations director by email at david.h@hargreavesenterprises.com, leave me your contact details and number and I will give you a call at a convenient time to you

The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including a mass shortage of hospitality workers throughout the UK as many left the industry laving most venues you visit short-staffed

Many businesses including ourselves have had to look at introducing new ways of working for example table ordering apps and QR codes, this new way of operating is the only way our hospitality industry will survive and people will be able come and enjoy much needed leisure time. We are also legislated by the government to use many systems such as track and trace, and the current one metre with mitigation rule
meaning the amount of covers we can cater for has been vastly reduced.

Many other venues may bend or break these rules but we feel for the good of the nation sticking to the rules is the right thing to do.

Another company policy we are now extremely passionate about is to try and protect the mental well being of our staff, negative reviews on websites have a huge mental impact on the wellbeing of our staff, especially when staff members are described in the reviews, this is why we are involved in the #bekind to hospitality movement

Many staff may be in training or new both in the kitchen or front of house. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.

Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.

Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.

Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.

We thank you again for you review and hope to see you again someday!

Hargreaves Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (1,175)
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161 - 165 of 1,175 reviews

Reviewed 8 August 2021 via mobile

A fantastic place with fantastic staff, been going every year for four years. The afternoon tea is brilliant. Cocktails, drinks and food fresh and tasty xxx

Date of visit: August 2021
Thank sharonwD1970YJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HEFamilyLtd, Operations Director at The Fizzy Tarte, responded to this reviewResponded 10 August 2021

Hi Sharon

Thanks for spreading some kindness

We are a small family firm and as company policy we decided to not respond to reviews publicly but instead prefer a more personal approach should you wish to expand on your experience in our venue, we have all missed that personal touch right?

So feel free to contact myself the operations director by email at david.h@hargreavesenterprises.com, leave me your contact details and number and I will give you a call at a convenient time to you

The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including a mass shortage of hospitality workers throughout the UK as many left the industry laving most venues you visit short-staffed

Many businesses including ourselves have had to look at introducing new ways of working for example table ordering apps and QR codes, this new way of operating is the only way our hospitality industry will survive and people will be able come and enjoy much needed leisure time. We are also legislated by the government to use many systems such as track and trace, and the current one metre with mitigation rule
meaning the amount of covers we can cater for has been vastly reduced.

Many other venues may bend or break these rules but we feel for the good of the nation sticking to the rules is the right thing to do.

Another company policy we are now extremely passionate about is to try and protect the mental well being of our staff, negative reviews on websites have a huge mental impact on the wellbeing of our staff, especially when staff members are described in the reviews, this is why we are involved in the #bekind to hospitality movement

Many staff may be in training or new both in the kitchen or front of house. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.

Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.

Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.

Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.

We thank you again for you review and hope to see you again someday!

Hargreaves Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2021 via mobile

I can here earlier in the evening while my partner was getting ready and had a few cocktails which were lovely and some olives
We went for a meal then came back around 10pm as I wanted to get my partner some cocktails, the horrible, rude doorman said bookings only (although I did call in the week to book a table for after the meal and the lady said walk ins only) so I really don’t understand
Will try again this evening ….

Date of visit: August 2021
Thank SJSCXX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HEFamilyLtd, Operations Director at The Fizzy Tarte, responded to this reviewResponded 8 August 2021

Hi SJSCXX

We are a small family firm and as company policy we decided to not respond to reviews publicly but instead prefer a more personal approach should you wish to expand on your experience in our venue, we have all missed that personal touch right?

So feel free to contact myself the operations director by email at david.h@hargreavesenterprises.com, leave me your contact details and number and I will give you a call at a convenient time to you

The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including a mass shortage of hospitality workers throughout the UK as many left the industry laving most venues you visit short-staffed

Many businesses including ourselves have had to look at introducing new ways of working for example table ordering apps and QR codes, this new way of operating is the only way our hospitality industry will survive and people will be able come and enjoy much needed leisure time. We are also legislated by the government to use many systems such as track and trace, and the current one metre with mitigation rule
meaning the amount of covers we can cater for has been vastly reduced.

Many other venues may bend or break these rules but we feel for the good of the nation sticking to the rules is the right thing to do.

Another company policy we are now extremely passionate about is to try and protect the mental well being of our staff, negative reviews on websites have a huge mental impact on the wellbeing of our staff, especially when staff members are described in the reviews, this is why we are involved in the #bekind to hospitality movement

Many staff may be in training or new both in the kitchen or front of house. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.

Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.

Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.

Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.

We thank you again for you review and hope to see you again someday!

Hargreaves Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2021

As usual excellent service and great atmosphere, we took friends with us and they thoroughly enjoyed the Fizzy Tarte

Date of visit: August 2021
Thank davegarn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HEFamilyLtd, Operations Director at The Fizzy Tarte, responded to this reviewResponded 8 August 2021

Hi Dave

Thanks for spreading some kindness

We are a small family firm and as company policy we decided to not respond to reviews publicly but instead prefer a more personal approach should you wish to expand on your experience in our venue, we have all missed that personal touch right?

So feel free to contact myself the operations director by email at david.h@hargreavesenterprises.com, leave me your contact details and number and I will give you a call at a convenient time to you

The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including a mass shortage of hospitality workers throughout the UK as many left the industry laving most venues you visit short-staffed

Many businesses including ourselves have had to look at introducing new ways of working for example table ordering apps and QR codes, this new way of operating is the only way our hospitality industry will survive and people will be able come and enjoy much needed leisure time. We are also legislated by the government to use many systems such as track and trace, and the current one metre with mitigation rule
meaning the amount of covers we can cater for has been vastly reduced.

Many other venues may bend or break these rules but we feel for the good of the nation sticking to the rules is the right thing to do.

Another company policy we are now extremely passionate about is to try and protect the mental well being of our staff, negative reviews on websites have a huge mental impact on the wellbeing of our staff, especially when staff members are described in the reviews, this is why we are involved in the #bekind to hospitality movement

Many staff may be in training or new both in the kitchen or front of house. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.

Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.

Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.

Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.

We thank you again for you review and hope to see you again someday!

Hargreaves Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2021 via mobile

The start of our visit was fine, we were seated fairly promptly and served. The 2nd time I’ve been this month and both times I’ve been told you didn’t have the ingredients for the TT pornstar martini which was really the main reason I come. The 1st time the staff supplemented whichever ingredient they were out of and still managed to produce the drink. This time I was just told it wasn’t available as out of guava liquor. I ordered the TT espresso martini, which I’m not a coffee drinker and granted maybe I shouldn’t have ordered it but I’d tried yours before (from a friends) and did like it so decided to give it a go, bit did ask if a smaller amount of the coffee could be put in.

The glass wasn’t full on arrival which when my friend questioned this was told it was because I asked for less coffee and nothing else could replace the missing ingredient to top up the glass.

Anyway on checkout we got the bill and was disappointed to see the £15 charge for this cocktail, I questioned it as thought they might have served the normal espresso martini instead of the TT one but was told it was correct.

I merely made a comment that I was disappointed in the price for what I received and that it was no comparison to the TT pornstsr I usually get. And tried to get a picture of the beautiful cocktail I was served a week ago. The staff member wasn’t interested and said she knew what it looked like and didn’t need to see a picture. That it wasn’t about the size of the cocktail but the ingredients. That they couldn’t add any more alcohol to top it up ( it didn’t need to be alcohol) after all of this she said she could take 10% off but that’s the best she could do. I said this should have been explained when ordering, the difference of ingredients, to which the staff member was adamant she had. Both myself and my friends are certain she didn’t mention this, but the staff member just continued to argue on.

I then just told her it was really bad customer service to argue and talk to a customer like she was. Again she didn’t care and continued . I asked to speak to a manager at this point and she said she was the manager, so I asked for her name - Rebecca/Beccy. I asked for Steve and she just shrugged her shoulders and said he’s not here and there’s the exit ladies. I said I was disappointed as was a regular customer, and this had spoilt the end of our evening and hopeful one cocktail before driving home. She even continued to argue that, she said I can’t be that regular as she’s there all the time as manager.

Being spa manager at 5 star Lakes hotels and owning my own successful businesses, I’ve had the highest standards of customer service training and really could not believe the attitude, rudeness and argumentative nature of this manager. I think in such an establishment customer service is monumental especially after the hit our industry has taken from covid. To you I may just be another customer but I am a local and regular and we are the bread and butter customers you should want to keep for return business as well as recommendations for tourists.

I really couldn’t imagine having someone with such unprofessional qualities in a management position. I felt this couldn’t be left un mentioned and hope you take my feedback on board.

Finally I wish places would realise its not about the money, I wasn’t bothered about the price. It’s the customer service which makes or breaks the whole experience. Nothing on this occasion was attempted to re build the customers experience other then the 10% deduction which like I say was not the issue.

You can see below for the TT pornstar pic compared to the TT espresso martini. Both £15

Date of visit: July 2021
2  Thank Tamar G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HEFamilyLtd, Operations Director at The Fizzy Tarte, responded to this reviewResponded 2 August 2021

Hi Tamar

I would like you to call me on 07773629320 or email me direct on david.h@hargreavesenterprises.com so I can ask you to edit the review and remove the staffs name, we asked Tripadvisor to remove the review as it violates the staff member in questions reputation as all reviews are unverified and subjective and can cause unfair mental impact on the accused health.

We are very upset that Tripadvisor turned down our request and allow staff members to be named, we believe this to be an unprofessional and an appalling stance promoting abuse and mental stress

So feel free to contact leave me your contact details and number and I will give you a call at a convenient time to you

The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including a mass shortage of hospitality workers throughout the UK as many left the industry laving most venues you visit short-staffed

Many businesses including ourselves have had to look at introducing new ways of working for example table ordering apps and QR codes, this new way of operating is the only way our hospitality industry will survive and people will be able come and enjoy much needed leisure time. We are also legislated by the government to use many systems such as track and trace, and the current one metre with mitigation rule
meaning the amount of covers we can cater for has been vastly reduced.

Many other venues may bend or break these rules but we feel for the good of the nation sticking to the rules is the right thing to do.

Many staff may be in training or new both in the kitchen or front of house. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.

Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.

Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.

Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.

We thank you again for you review and hope to see you again someday!

Hargreaves Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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