Had a lovely stay as we always do. Lucky us got upgraded to the hideout!
Amazing place. Huge spa bath and facilities.
Staff are friendly and helpful.
Breakfast is great with plenty of choice.
We have stayed in different rooms and suites, all are amazing.
Thank you for the upgrade.
Cant wait to come back and stay again.
Thanks again!
Thank you for spreading some kindness John,
We are a small family firm and as company policy we decided to not respond to reviews publicly but instead prefer a more personal approach should you wish to expand on your experience in our venue, we have all missed that personal touch right?
So feel free to contact myself the operations director by email at david.h@hargreavesenterprises.com, leave me your contact details and number and I will give you a call at a convenient time to you
The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including mass shortage of hospitality workers throughout the UK as many left the industry leaving most venues you visit short-staffed
A company policy we are extremely passionate about is to try and protect the mental well being of our staff, negative reviews on websites have a huge mental impact on the wellbeing of our staff, especially when staff members are described in the reviews, this is why we started the #bekind to hospitality movement
Many of our staff may be in training or new to the industry. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.
Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.
Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.
Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.
We thank you again for your review and your stay and hope to see you again someday at the Cranleigh
Hargreaves Family
Me and my fiancée have just returned from a two night stay in room 16. The idea of the stay was to get away from things at home/work and the Cranleigh certainly ticked all the boxes for this.
The booking process was easy and allowed us to select the room. We arrived and check was quick and easy and we were shown straight to our room and settled in straight away.
After this we headed in the town and visited several places that he hotel had recommended in advance mainly Lakeview Garden Bar, Fizzy Tart and Baha all of which were great to visit and throughly enjoyable.
The breakfast at the Cranleigh has lots to select from and the staff where very helpful throughout topping up anything we needed
All in all this hotel is a right little treat and we can’t wait to visit again in the near future.
Thank you for spreading some kindness ,
We are a small family firm and as company policy we decided to not respond to reviews publicly but instead prefer a more personal approach should you wish to expand on your experience in our venue, we have all missed that personal touch right?
So feel free to contact myself the operations director by email at david.h@hargreavesenterprises.com, leave me your contact details and number and I will give you a call at a convenient time to you
The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including mass shortage of hospitality workers throughout the UK as many left the industry leaving most venues you visit short-staffed
A company policy we are extremely passionate about is to try and protect the mental well being of our staff, negative reviews on websites have a huge mental impact on the wellbeing of our staff, especially when staff members are described in the reviews, this is why we started the #bekind to hospitality movement
Many of our staff may be in training or new to the industry. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.
Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.
Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.
Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.
We thank you again for your review and your stay and hope to see you again someday at the Cranleigh
Hargreaves Family
Excellent accommodation the rooms were ultra modern with all singing and dancing gadgets , just the right distance from the town centre so nice and quiet but a five minute walk your in the thick of it no bar and no kids also kept it totally chilled out
Thank you for spreading some kindness Claire,
We are a small family firm and as company policy we decided to not respond to reviews publicly but instead prefer a more personal approach should you wish to expand on your experience in our venue, we have all missed that personal touch right?
So feel free to contact myself the operations director by email at david.h@hargreavesenterprises.com, leave me your contact details and number and I will give you a call at a convenient time to you
The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including mass shortage of hospitality workers throughout the UK as many left the industry leaving most venues you visit short-staffed
A company policy we are extremely passionate about is to try and protect the mental well being of our staff, negative reviews on websites have a huge mental impact on the wellbeing of our staff, especially when staff members are described in the reviews, this is why we started the #bekind to hospitality movement
Many of our staff may be in training or new to the industry. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.
Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.
Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.
Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.
We thank you again for your review and your stay and hope to see you again someday at the Cranleigh
Hargreaves Family
We booked the Cranleigh after a recommendation from a friend and we were not disappointed. The hotel is in a great location with gorgeous rooms we had a lovely stay and would definitely return. The in room breakfast was a treat and the chocolates for our anniversary were very thoughtful. Thanks for a memorable stay!!
Thank you for spreading some kindness Louise,
We are a small family firm and as company policy we decided to not respond to reviews publicly but instead prefer a more personal approach should you wish to expand on your experience in our venue, we have all missed that personal touch right?
So feel free to contact myself the operations director by email at david.h@hargreavesenterprises.com, leave me your contact details and number and I will give you a call at a convenient time to you
The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including mass shortage of hospitality workers throughout the UK as many left the industry leaving most venues you visit short-staffed
A company policy we are extremely passionate about is to try and protect the mental well being of our staff, negative reviews on websites have a huge mental impact on the wellbeing of our staff, especially when staff members are described in the reviews, this is why we started the #bekind to hospitality movement
Many of our staff may be in training or new to the industry. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.
Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.
Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.
Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.
We thank you again for your review and your stay and hope to see you again someday at the Cranleigh
Hargreaves Family
So we visited here for just one night and stayed in the seduction suite and wow it was amazing ! Joanna who worked there was lovely, very polite, welcoming and friendly and spent lots of time chatting to us and making us feel at home. Can’t fault the room and the service was second to none! Will 100 percent be returning
Thankyou for spreading some kindness
We are a small family firm and as company policy we decided to not respond to reviews publicly but instead prefer a more personal approach should you wish to expand on your experience in our venue, we have all missed that personal touch right?
So feel free to contact myself the operations director by email at david.h@hargreavesenterprises.com, leave me your contact details and number and I will give you a call at a convenient time to you
The ongoing Covid pandemic has forced and brought about many operational changes as we adapt to a new normal including mass shortage of hospitality workers throughout the UK as many left the industry leaving most venues you visit short-staffed
A company policy we are extremely passionate about is to try and protect the mental well being of our staff, negative reviews on websites have a huge mental impact on the wellbeing of our staff, especially when staff members are described in the reviews, this is why we started the #bekind to hospitality movement
Many of our staff may be in training or new to the industry. Mistakes do happen occasionally and we believe in asking our customers to communicate any issues at the time, giving the team chance to rectify any issues rather than our staff reading about them after the event.
Positive feedback is proven to boost staff morale which encourages personal growth, happiness and less stress in their lives.
Constructive feedback we need to improve and iron out any re occurring issues that help us become better for our guests and we encourage this from our guests.
Please think about the impact your words have on people and be kind and together help us address mental health and personal growth.
We thank you again for your review and your stay and hope to see you again someday at the Cranleigh
Hargreaves Family
