We visited for afternoon tea today and although the food was absolutely delicious and the decor and setting are beautiful we were disappointed with the service which lacked the attention to detail I would expect of a hotel with such a promising reputation.
The chef was very accommodating of my dairy intolerance, but the service was poor. Dirty cups from previous guests were not removed until we had drunk coffee and our cakes had arrived and one glass remained throughout, our own sandwich plates were not removed at all – all this despite the fact that we were clearly pushed for space – see below. We were only asked once if we would like more tea or coffee, and this was very shortly after receiving our drinks.
We took the only set of 4 seats available and it was clear we would not have sufficient space for afternoon tea as there was only a very small table set by the chairs, this would have been fine if a member of staff had brought over one of the other tables in the room. As they did not do this we were concerned how we would manage but other guests left, so we took their place, but a heavy chest/table was set far too close to the seats to make this comfortable, my mother and I clearly had our knees together and lower legs splayed uncomfortably – a little attention to detail would have noted this and a hotel team members could have offered to have moved the sofa to give us more space.
All in all a disappointing experience due to lack of attention to detail which means I will not be staying here and am unlikely to return for a meal, a real shame as it has glowing reviews and accolades.
- Official Description (provided by the hotel):
- One of the Lake District's best country house hotels, but unstuffy! Great views, acres of private grounds, fishing, golf nearby, hiking, walking, extreme sports all within easy access. Great food, from fine dining to the Unstuffy Hamburger! Many wines by the glass and beers from local macro breweries. Lots of staff to pamper you and help you relax. Two rooms have private hot tubs. ... more less
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- Also Known As:
- Linthwaite Hotel Windermere
- Linthwaite House Hotel
- Linthwaite House Bowness-On-Windermere, England - Lake District