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“Thought it was closed”

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Laura Ashley Hotel The Belsfield
Certificate of Excellence
Grange Over Sands
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Thought it was closed”
Reviewed 3 November 2013

We went for Sunday lunch today to celebrate a birthday. There were 6 adults, 1 toddler and 1 baby ( only having a sandwich off the children's menu). On arrival we actually thought it was closed. The car park was virtually empty & this & the boarding up outside gave the impression it was shut. Very quiet on entering the reception area. However a friendly member of staff asked us if we were the birthday 'party'. Sat in the lounge bar prior to eating & that was fair enough.
However the restaurant, which is massive was empty apart from a group at another table. We had asked for a table with a view and the table had some view down the lake, but was also looking onto scaffolding. There was an uneasy feeling as the staff who were friendly when they approached, nonetheless just stood in a line watching us.
The menu I'm afraid really didn't suit, we couldn't find a starter that appealed. The soup I would have opted for but thought it very overpriced for the surroundings. The mains again, didn't press any buttons for me. We had been told on the phone that the carvery is no longer available however there is a roast of the day. But this is not even mentioned on the menu. One of us however asked for it & was subsequently unimpressed. Myself, I chose the duck, not actually a favourite but I was struggling. Don't eat venison or rabbit. When the food arrived it was a small portion. Strangely the children's meal was HUGE, and even the babies sandwiches were more substantial ! Two others of our party also chose the duck, both very used to ordering this. Neither liked it finding it almost impossible to cut, one sending it back. Have to say mine was fine in that respect but completely tasteless. I mention this as I note the manager has repeated his comment of 'quality rather than quantity' . Sadly on this occasion he is wrong in that respect. Blindfolded I would have had absolutely no idea what I was eating ! We decided not to waste more money on desserts or coffee and chose to go elsewhere in Bowness for these. A huge let down. Until this place gets the very necessary renovation it is completely unrealistic to charge the prices it does for quite tasteless food in a room with no ambience whatsoever. We didn't complain as felt embarrassed for the person taking us out on this celebration meal. Feel quite sorry for the staff, if they have been there for a while they will remember the good old days when the place was full ( that's what we remembered & expected).

Room Tip: Really don't go until you see the place has finished being renovated and good feedback from trip...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Gillian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph_Cobb, Deputy General Manager at Laura Ashley Hotel The Belsfield, responded to this review, 21 November 2013
Thank you for your recent review on Tripadvisor.

I am sorry to hear that your lunch was not up to standard and I am greatful for your feedback which we have addressed within our team.

We currently have a fantastic, exciting refurbishment underway. The refurbishment will see a complete change in the look of the restaurant, bar and lounges. During the refurbihsment we are working extremely hard on our customer service and food standards to ensure that the buildings' new four star standard is mirrored by that of the service. Therefore your constructive feedback is very helpful.

I am sorry that the cuts of meat in particular were also not up to standard. We strive to use local suppliers where possible and this case it seems they have let us down with the quality of meet that has been delivered. We have contacted them directly to address this problem.

Once again, thank you for your review.

Kind regards,

Joseph Cobb
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Leyburn
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 November 2013

We have just returned from a 2 night break at The Belsfield Hotel. The location is brilliant; being approx 4 minutes walk from the town centre and lake. Our clean room was large and really comfortable (without a lake or garden view but we hadn't requested one). The large bathroom was very clean and kept that way by efficient housekeeping staff. Breakfast was delicious and plentiful with polite and helpful staff. A thoroughly enjoyable , relaxing stay.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlisonMooreLeyburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph_Cobb, Deputy General Manager at Laura Ashley Hotel The Belsfield, responded to this review, 21 November 2013
Thank you for your recent review on Tripadvisor. I am pleased to read that your stay was both relaxing and thoroughly enjoyable.

I am pleased that you found the room to be large and comfortable. We are fortunate to have a number rooms that possess magnificent views of Lake Windermere and the fells beyond. However those rooms that face the side of the building are currently being refurbished and we are trying to improve them further.

Our housekeeping team will be particuarly grateful for your comments. We take the cleanliness of the building very seriously and our team take great pride in their work.

Thank you once again for your review and hopefully we can welcome you back to the Belsfield in the future.

Kind regards,

Joseph Cobb
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 October 2013

Thankyou for taking our booking after the Eastbourne hotel cancelled our reservation due to them not accepting children. A fact of which we where not made aware of when we made the booking through bookings .com. The manager there was extremely rude when he cancelled our 2 rooms. However The Bellsfield saved the day and gave us 2 lovely rooms, the staff where very child friendly and could not have been better. It is our second time there and will be our regular hotel for short breaks from now on. The breakfasts are wonderful and the evening meals are fantastic. The hotel was warm and comfortable, with the best views in Bowness, Thank you again The Bellsfiledx

Room Tip: Our room 81 and 82 where corner rooms with baths, spacious and sunny. On a previous visit we had a l...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gail N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph_Cobb, Deputy General Manager at Laura Ashley Hotel The Belsfield, responded to this review, 21 November 2013
Thank you for your recent review on Tripadvisor.

I am sorry to hear about your experience elsewehere and I am incredibly pleased that you managed to enjoy your stay here at the Belsfield.

We are most certainly children friendly. We believe that we are in an ideal place for families as we have large, six acre grounds for children to play around in and our proximity to the boat rides, the glebe and Brockhole visitor centre will be enough to keep any children entertained.

Thank you once again for your review and hopefully we can welcome you back to the Belsfield in the future.

Kind regards,

Joseph Cobb
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 October 2013 via mobile

We stayed her for a 2 night break - B&B with dinner on one night and had a wonderful stay.

Yes the hotel is a bit dated but is currently beginning a period of renovation but this did not detract from the lovely stay. The hotel is situated overlooking browness bay and is ideally situated for a short stay -we could park the car and walk to the nearby restaurants and bars.

The hotel itself is splendidly grand and I hope the renovations do not spoil that. Our room was a standard double which was large with a full sized bathroom. A good selection of tea, coffee, hot chocolate etc in the room and nice Laura Ashley toiletries provided.

The night we stayed for dinner was delightful and the grand dining room was a beautiful setting to enjoy the fine cuisine. The emphasis is very much on quality rather than quantity and every mouthful was bursting with flavour. Breakfast is in the form of a self service buffet and again quality was excellent. We chose the cooked breakfasts but a continental selection was also available.

The staff were always very attentive and each person seemed to genuinely care that our stay was pleasant and that our needs were their top priority without being 'over the top'.

I can't wait to return

Stayed October 2013, travelled as a couple
Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph_Cobb, Deputy General Manager at Laura Ashley Hotel The Belsfield, responded to this review, 21 November 2013
Thank you for your recent review on Tripadvisor.

I am pleased to read that you enjoyed your stay and found the hotel to be lovely and grand.

As you mention, the refurbishment of the hotel has started. We are aiming to carry the work out whilst causing as little disruption as possible to our guests. In doing so, we are refurbishing seperate wings of the building at a time.

The refurbishment itself emphasises on the aesthetics of the building, both interior and exterior. However the structure itself will not be changing greatly and the hotel will remain grand.

Chef will be delighted with your comments about dinner. As you mention, we place a large emphasis on quality over quantity and chef aims specifically at providing attention to detail with flavour as appose to sending out dishes in the masses.

Thank you once again for your review and hopefully we can welcome you back to the Belsfield in future.

Kind regards,

Joseph Cobb
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2013

Stayed at this hotel second week of October 2013. The room was clean and comfortable but quite dark and had an outlook onto a rooftop with extraction fans etc. The bathroom was clean and bright but small and dated.
Food in the restaurant was excellent and the outlook from the hotel over Lake Windermere was marvelous. The hotel has a great location. The staff were great but many appeared to be 'in training'.
Parking was a problem and despite the hotel having a very large carpark I was unable to find a spot and had to park in a less secure area at the rear of the hotel.
Staff told us the hotel was scheduled for a GBP4 million upgrade. I think that maybe a nought should to be added to this!

Room Tip: Pay any extra and get a room overlooking the lake. Have a drink in the downstairs bar which has gre...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WJH1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph_Cobb, Deputy General Manager at Laura Ashley Hotel The Belsfield, responded to this review, 21 November 2013
Thank you for your recent review on Tripadvisor.

I am pleased that you enjoyed certain aspects of your stay. The location of the hotel and our magnificent views of Lake Windermere and the fells beyond is something that many of guests often comment and we are incredibly fortunate to have such stunning, unimpeded views.

I am sorry to hear that you were not fond of your room. We have 25 rooms with a view of the lake and a further amount with a view of the gardens. As you mention in your review, we are currently embarking on a large scale refurbishment, encompassing all of the bedrooms, lounges, bar and restaurant. Not only will this refurbishment give the hotel a magnificent new look, it will also make the other rooms even more comfortable that are not fortunate enough to possess the same views.

With regards the staff, are team are fully trained. However we are always looking at ways to improve our service and sometimes this involves further training of new skills. I apologise if this process impinged on your stay.

Thank you once again for your review.

Kind regards,

Joseph Cobb
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torbay, New Zealand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 October 2013

Previous visit 1965. We had often thought we would like to revisit but thought prob too expensive. In fact although not cheap we thought very good value .The many staff we encountered during a 2 night stay were all very helpful and cheerful.
The hotel position is perfect looking over the lake with spacious well manicured lawns,shrubs with some well placed flowers. We had a bar lunch on arrival sitting out on the terrace.
It is an old building and maintainance must be a headache but it all seemed under control and was being modernised piecemeal I suspect. Our room was very comfortable with all the basic amenities at the side of the hotel. Being in our seventies we appreciated the ancient but efficient lift.
There was a very well laid out car park at the rear of the hotel with adequate space.
We had dinner at the hotel restaurant both nights where there was a good choice menu. We enjoyed our meals. There is no need to eat out !
The indoor 20 metre pool was excellent for swimming and surprisingly little used.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docno-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph_Cobb, Deputy General Manager at Laura Ashley Hotel The Belsfield, responded to this review, 21 November 2013
Thank you for your recent review on Tripadvsior.

I am pleased that to read that you had an excellent visit and found the hotel to be of good value. We are currently going through an extensive refurbishment and are trying to imporive our standards further along the way.

The staff will be delighted to hear that they were helpful and we are lucky that they are a cheerful group.

Thank you for your comments regarding dinner. I am pleased that you enjoyed our menu. This is constantly updated to adhere to the seasons as well as latest cooking trends and methods. I agree with you that you don't need to look elsewhere for dinner, if not for our lovely food but simply due to the fantastic views which we possess from our restaurant. Views which i believe are extremely hard to beat.

Thank you once again for your review and hopefully we can welcome you back to the Belsfield some time in the future.

Kind regards,

Joseph Cobb
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 October 2013

This hotel is in a perfect location for easy access to Bowness with lovely views over the lake but it is in need of some TLC. The rooms are a good size with basic amenities but the décor is dated and scruffy. Breakfast was nice with quite a good selection but I felt the hotel was overpriced for what it is. You could make worse choices for accommodation in the area but I would try something different on a return trip

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Asiafan31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph_Cobb, Deputy General Manager at Laura Ashley Hotel The Belsfield, responded to this review, 24 October 2013
Thank you for your recent review on Tripadvisor.

I am pleased to read that you enjoyed a number of aspects of your stay. The location is often commented on by our guests and I am pleased you found this to be beneficial, along with the unimpeeded views of Lake Windermere and the fells beyond.

The breakfast choice is another point that a number of guests tend to comment on. We have recently changed the menu and have started to offer a wider variety of items as well as much better quality cold buffet options. I am pleased this is something that you enjoyed.

Thank you for your feedback about the decor. Due to such useful feedback from many of our guests, we have recently embarked on a refurbishment programme. This will bring the hotel up to date with a warm, modern feeling, whilst keeping the hotels current grandeur. Each and every bedroom is being worked upon, improving and increasing the size of most bedrooms and bathrooms and we will also be having a specific focus on the downstairs areas of the building. A new bar, reception and Brasserie are being created. We will also be exploiting the beautiful view from our restaurant as much as possible with the creation of raised seating areas enabling more people to share the view of Lake Windermere and the fells beyond.

Thank you once again for your comments.

Kind regards,

Joseph Cobb
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Laura Ashley Hotel The Belsfield

Property: Laura Ashley Hotel The Belsfield
Address: The Belsfield Kendal Road, Bowness-on-Windermere LA23 3EL, England (Formerly The Belsfield Hotel Lake Windermere)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Bowness-on-Windermere
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Bowness-on-Windermere
#4 Luxury Hotel in Bowness-on-Windermere
#7 Family Hotel in Bowness-on-Windermere
#7 Romantic Hotel in Bowness-on-Windermere
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Laura Ashley Hotel The Belsfield 4*
Number of rooms: 62
Official Description (provided by the hotel):
Situated in Bowness on the Eastern shore of Lake Windermere and directly overlooking the "Belle Isle", the Laura Ashley Hotel The Belsfield is the perfect place from which to enjoy a holiday in Windermere. Set in 6 acres of landscaped gardens the boutique hotel offers unparalleled views over Lake Windermere in the foreground, and on the farther shore can be seen the often snow-capped Langdale Pikes and the Fairfield Horseshoe. The Laura Ashley Hotel The Belsfield has 62 designer bedrooms, including 25 Lake View bedrooms and 12 Garden View rooms, with 2 Four Poster bedrooms and Suites all enjoying views looking down Lake Windermere. Dining is provided in the Belsfield Restaurant and Belsfield Brasserie, with drinks in the Lounge Bar and opportunities to relax and take tea or coffee in the Drawing Room and Library. The setting makes the hotel the perfect location for your dream wedding, with a beautiful new glass reception overlooking Lake Windermere creating a magnificent arrival. Facilities for up to 100 guests are available. Newly refurbished meeting rooms with state of the art conferencing facilities make the hotel the ideal venue for your company event in the Lake District. We are also able to assist in organising special events within the grounds for special motivational or sales driven events using tents and various performances. ... more   less 
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Also Known As:
Belsfield Hotel Bowness On Windermere
Belsfield Bowness On Windermere
Laura Ashley Hotel The Belsfield Bowness-On-Windermere, England - Lake District

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