We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A lovely hotel with wonderful staff” 5 of 5 bubbles
Review of Macdonald Old England Hotel & Spa

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Macdonald Old England Hotel & Spa
Certificate of Excellence
GreenLeadersBronze level
Liverpool
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A lovely hotel with wonderful staff”
5 of 5 bubbles Reviewed 30 September 2013

We stayed on a Saturday night with our two children. We had a lovely room with an amazing view of the lake. The service in the restaurant was excellent. Chris Bushby looked after us and gave the most amazing service. The food was wonderful too.

The pool was a very inviting 30 degrees which we were all grateful for! We've stayed in some hotels where it's like breaking the ice to get in. My only quibble with the pool is that the hours seem odd. No children after 6pm on the Saturday and then no children until 10am on the Sunday morning. My daughters would have loved a morning swim but with checkout at 11am we wouldn't have had time. Also, we were eager to get up Catbells and, as we were up at 7am, it would have meant hanging around for 3 hours.

My daughters were thrilled with the full sized bunk beds and not a pull out sofa bed.

Other than that it was a wonderful stay. We've been before when I've had treatments at the spa. These were good too with friendly, well trained therapists.

I think this is an excellent family hotel.

Room Tip: You can't beat a lake view room.
See more room tips
  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MoPrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,744 reviews from our community

Traveller rating
    1,151
    815
    437
    210
    131
See reviews for
460
1,661
43
102
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (546)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Leeds, United Kingdom
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 30 September 2013

Ive just returned from short one night break with my partner here. We booked late (a week before going) and the price was £250 bed and breakfast. Clearly the area was filling up due to the forecasted sunny weather and although I DESPISE IT when Hotels put prices up in line with demand we still decided to indulge based on the fact it was a Spa hotel with a pool and positioned on the lake. Some of the £250 I expected to pay given its location/view but for the remainder I expected a LOT better than we got. Every hotel has a ceiling price and that should be based on what they offer/facilities/standard rather than what a "desperate for a night away prospective customer" is prepared to spend. (in my opinion of course but sadly commerce doesn't work ethically sometimes!)

The rooms are of high standard and comfy beds etc however Room 17 that we got given had a whirring vibrating sound all the time (kitchen fans or similar) and it looked out on to a small gravel roof. We had asked at check in if there were any lake views and she said not as they were fully booked. Knowing it was fully booked we saw no sense in asking to move and being honest we didn't hear the dull whirring until the room was quiet and we were trying to sleep and no one fancies moving when you want to try and get to sleep.

The room we just suffered with, but at five star prices I also expect decent (not even five star) service. We got neither - and we weren't alone.

There were plenty of F&B staff on duty - most times there seemed to be 3 behind the bar in the lounge chatting and then the odd very rare appearance on the terrace where we (and many others) sat for a very expensive lunch. Someone did come to take our order, we weren't quite ready so she said ill pop back in two minutes. 30 mins later I had to call some one over during their rare appearances. Twice we sat there with empty glasses, once for 40 minutes and the other 23 minutes. £25 EACH for a celebration afternoon tea. a glass of champers, some finger sandwiches, scones and some fruit cake. Again, we didn't mind as the sun was beating down and we just looked out over the lake. While we waited the 35 minutes for our afternoon tea to arrive we watched and heard other people asking where their lunch or drinks were and worse still we watched another 2 tables be seated with menus only to be left so long with no attention at all that they upped and left! Staff were bringing drinks and food out but taking nothing back to the kitchen and worse still not taking any orders for more drinks/food back with them. They simply brought something out and disappeared in the main. Usually not a problem but the smell of jam kept tempting wasps to tables and it sat there for over an hour after we had finished with it.

We spoke to the Catering shift Manager about our bad experience nicely and respectfully and gave her our feedback with examples but I have to say she seemed very deflated before we even spoke to her (she will remain nameless on here)

Breakfast the next morning was just as bad. Seated professionally and asked what toast/tea/coffee we wanted. 15 minutes later the table next to us (that had been there 10 minutes before us) asked the waiter where their tea and coffee was! They must have been waiting about 25 mins!!! We waited a few more minutes (so now almost 20 mins) and did the same - asked - then hey presto 2 mins later it arrived.

I just think overall the Food and Beverage Manager has some work to do with their staff. Apart from that it is a lovely hotel with nice features and a stunning view - but lets not forget we are not just paying for views when we book and pay for a hotel. I know others rave about the service on here but maybe they are lost in the views and relaxation to notice how bad it actually is? I even questioned whether we had just had a bad experience ourselves but given we saw and heard others having a bad one too we feel this review is totally justified. I also think for the £250 the room could have been a lot better and larger - eg with a living area, no noise, better view, AIRCON, and even a bottle of water in the fridge that had nothing in it?!

Maybe this is what happens when you overprice a room because you're filling up - ie. people expect more because they are paying a lot more. In this case though, I just wanted service and a nice room - not even brilliant service but I expected a great deal more than we got and I don't think its unjustified expecting it when you spend £250 for a night away.

If management of the chain or the hotel are reading this I can be contacted through messaging if you wanted to discuss further.

Room Tip: just avoid room 17!
See more room tips
  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Tazzer8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 30 September 2013

Recently returned from a birthday break at this lovely hotel which was perfect throughout the stay .
Stopped outside hotel and entered main reception greeted by valet who then helped unload car and parked car for us so no stress trying to find car park or parking .great service thank you to both valet staff working pm on 19th and pm on 21st who were professional and very helpfull.
Check in was excellent we had requested an early one and were allowed to check in at 3 instead of 4 pm. Due to an issue with the web site the room we had booked from the photo was not the actual room we had been allocated but this was picked up by Paul on reception by looking at our print out of booking picutre .Paul acknowledged we were here for special occasion and returning guest to macdonalds club. He swiftly spoke with a manager and moved our room making this a truly special stay Thank you Paul !!
the room
was fantastic . in the newer side of the hotel on the second floor with excellent views of lake and a lovely little balcony with french doors with view of marina. the room was imaculate and well stocked , a grand canopy double bed which was more than comfortable , the decor was grand and looked new. beautifull large bathroom with separate bath and walk in shower tastfully decorated and modern. facilities in room included hairdryer, tea and coffee facilities including coffee machine. large flat screen TV and mini bar . good sized wardrobe with plenty of storage and complimentary bathrobes for stay . and good selection of complimentary toiletries .
Food
we had the DB&B option and this was excellent value . good chioce for evening meal and the food was delicious freshly prepared and no problem for the chef to accomodate special requests such as gluten free. Breakfast was huge !! choice of cereals , fresh juices, continental selection including danish's, fresh fruit , toast and then the amazing macdonalds breakfast with your chosen selection plus botttemless tea &coffee.
service in restaurant was very good with plenty of cheerfull helpful staff thanks to , Jorge, Laura, Nico , Pawl , Jesu we enjoyed practising our spanish and Italian with you , you really looked after us and brightened our stay. Thanks also to Chris and Mike the restaurant managers who kept everything running to schedule well done !!All of this delivered in a very modern restaurant with fantastic views of lake !!
Spa
we tried the massage and Elemis facial which was fab most relaxing time in long time Katie our therapist was very knowledgeable and skilled wish we lived closer would be regulars . Thank you to Amy too for all your help with bookings .
Leisure
the pool is small but big enough and again has fantastic views over gardens and lake which cant but help you relax . there are great facilities of sauna, steam room, ice room and massage shower . The Gym again is small but enough there to keep you occupied and with such a great location doubt you will want to spend to much of your time there. Again all staff there were very helpfull and professional , towels are given on arrival and you need a £1 coin for your locker.
Location
couldnt get any better this hotel is very well planned taking good use of the beautifull viiews at every oppurtunity wether you are in restaurant , cafe bar, pool or room.
located on Bowness in Windermere
The feries are 5 mins away as is the village lots to do and great to leave the car secure without having to worry about parking.
If you go on a Friday there is a saver ticket for the ferries which lasts 24 hrs and is good value at £14.
Checking out was effortless Mollie was lovely and very helpfull , we had arranaged a late check out for 12 instead of 11 then left our bags with hotel and car in car parlk to enjoy our last day there .
We have stayed in a number of macdonalds hotels but this has to have been our best yet thank you to all the staff apologies if we have missed of any one but can honestly say all of the staff we met during our stay were consistenlty helpfull , friendly and proffessional .

Room Tip: request higher room for better views , lake view upgrade worth it , request new section
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank K A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 September 2013

Stayed for one night.Valet parking was very handy.Room was big and clean.Lovely dinner overlooking the lake.Great choice at breakfast.Best of all was the staff,everyone of whom was very friendly and helpful.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank savma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guisborough, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 28 September 2013 via mobile

Ooooh where do I start , its beautiful our room was goerous the sfaff are fantastic cant do enough for you , our car got driven to there car park which was brill . We went b&b our breakfast was lovely everything you could possibly want to eat and drink . Hotel is smack bang on the lake what a view its beautiful . Plenty of bars and restaurants just outside the hotel

Stayed September 2013, travelled as a couple
Helpful?
1 Thank mandy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 28 September 2013

Stayed here as part of a group. Excellent location beside the lake, with lots of coffee shops and other shops for browsing. Bar area had very comfortable seating for relaxing and reading, looking out over the lawns and the lake. Service was excellent. Food was great.

  • Stayed September 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 27 September 2013

My husband and I went to this hotel mid September for our anniversary weekend. We had a wonderful stay. It is right on the edge of lake Windermere with a 2minute walk to the boats. We had seen the hotel years earlier and it looked really olde worldly but over the years it seems to have got more modern looking which was quite disappointing. Probably because a chain has taken it over. However it was still a wonderful hotel. The staff were very friendly and would do anything for you. The breakfast and meal in the restaurant were lovely. You overlooked part of the lake and there was a piano player playing soothing music in the background. You are definitely paying for the location of this hotel but if you get a good deal as we did it's certainly worth it. The weather certainly makes a difference too. We took a boat trip to Ambleside then a steam train then we walked to the motor museum. A very worthy trip. This was a return journey and a very reasonable price. All in all a very very nice weekend.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sscott64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Bowness-on-Windermere
0.1 mi away
Laura Ashley Hotel The Belsfield
Laura Ashley Hotel The Belsfield
#7 of 13 in Bowness-on-Windermere
4.0 of 5 bubbles 1,307 reviews
1.2 mi away
Applegarth Villa and Restaurant
1.8 mi away
Gilpin Hotel & Lake House
Gilpin Hotel & Lake House
#3 of 20 in Windermere
5.0 of 5 bubbles 1,283 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Beech Hill Hotel & Spa
Beech Hill Hotel & Spa
#20 of 20 in Windermere
4.0 of 5 bubbles 293 reviews
0.3 mi away
Burnside Hotel & Spa
Burnside Hotel & Spa
#8 of 13 in Bowness-on-Windermere
4.0 of 5 bubbles 297 reviews
0.9 mi away
Linthwaite House
Linthwaite House
#2 of 13 in Bowness-on-Windermere
4.5 of 5 bubbles 1,438 reviews
Show Prices
Show Prices
Show Prices

Been to Macdonald Old England Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Macdonald Old England Hotel & Spa

Property: Macdonald Old England Hotel & Spa
Address: 23 Church Street, Bowness-on-Windermere LA23 3DF, England
Region: United Kingdom > England > Cumbria > Lake District > Bowness-on-Windermere
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Bowness-on-Windermere
#3 Business Hotel in Bowness-on-Windermere
#7 Luxury Hotel in Bowness-on-Windermere
#8 Family Hotel in Bowness-on-Windermere
#8 Romantic Hotel in Bowness-on-Windermere
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Old England Hotel & Spa 4*
Number of rooms: 106
Official Description (provided by the hotel):
Macdonald Old England Hotel & Spa is one of the finest 4-star Lake District hotels. Set on the shores of Lake Windermere - England's largest lake - our hotel offers the best of breathtaking scenery and exceptional facilities. From unrivalled views over our mature lawns, to private jetties and moorings on the lake - our hotel proves a popular choice for family holidays. Our hotel in Cumbria is perfect for country adventures - hire a private jetty on our lake and marvel in the glorious scenery we have on offer. And once you've finished exploring, we recommend a visit to our spa and thermal suite for a relaxing steam before you dine in our award-winning Restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Odigeo, Agoda, TravelUp, Ebookers, HotelsClick, Hotel.de and HRS so you can book your Macdonald Old England Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Macdonald Old England
Macdonald Old England Hotel & Spa Bowness-On-Windermere, Lake District

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing