Visited the hotel for a three-night half board stay in August. On arrival at the hotel and despite having a confirmation print-out, reception had a record of only two of the three on line bookings, missing our feature family room which has a separate room for children. After an age, the receptionist finally offered us a standard room with no separate room, or second bed and in fact still had the previous occupants' belongings in it. We returned the keys. After another age, the operations manager offered us a feature family room. The following morning we submitted a list of six things wrong with the room to the duty manager (missing light bulbs and bedside light not working, iron burn on the carpet, curtains torn and hanging off the curtain rail, no working lights in the children's bedroom and a blind which did not close properly and had a dangerous loop hanging down from it, no main light in the bathroom). We were given every assurance that all the items would be fixed. One light bulb was changed and the tawdry curtain was rehung. The lake view, whilst stunning, simply did not make up for a room that fell far, far short of its 4-star status. Moving on to the dining room, this was a huge disappointment. Whilst the food was pretty good, the service was poor with no apparent supervision of inexperienced staff. To be fair, the staff were very polite and friendly (and so my sympathy lies with them for not being correctly trained or managed properly) but such basic mistakes ranged from incorrect orders to lengthy waits between courses. I noticed that in a separate room the hotel was catering for large groups of foreign tourists and it was apparent that this was where the main effort lay. As an example, on the final night, we had ordered the starter and main course long before the large group of foreign tourists had arrived in their dining room (they got table cloths too!). And yet they departed after their 3-course meal long before our main course plates were even cleared away. My two previous efforts at complaining had got me nowhere so I simply gave up and accepted the hotel for what it was, tired, over priced and poorly managed.
- Official Description (provided by the hotel):
- Macdonald Old England Hotel & Spa is one of the finest 4-star Lake District hotels. Set on the shores of Lake Windermere - England's largest lake - our hotel offers the best of breathtaking scenery and exceptional facilities. From unrivalled views over our mature lawns, to private jetties and moorings on the lake - our hotel proves a popular choice for family holidays. Our hotel in Cumbria is perfect for country adventures - hire a private jetty on our lake and marvel in the glorious scenery we have on offer. And once you've finished exploring, we recommend a visit to our spa and thermal suite for a relaxing steam before you dine in our award-winning Restaurant. ... more less
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- Also Known As:
- Hotel Macdonald Old England
- Macdonald Old England Hotel & Spa Bowness-On-Windermere, Lake District