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“Smelly rooms. Not a 5 star. Disappointed” 2 of 5 bubbles
Review of Woodlands Windermere

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Woodlands Windermere
Certificate of Excellence
manchester
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Smelly rooms. Not a 5 star. Disappointed”
2 of 5 bubbles Reviewed 22 September 2013 via mobile

My partner booked this as a surprise for my 30th birthday and paid £110 per night for 2 nights. We arrived on Friday evening and the hotel was deserted of staff but fortunately as we've stayed twice before we knew where the buzzer was located.
The staff member was very friendly although I was shocked when we were asked to pay the remainder of our bill upfront. This obviously did not happen.
We were shown to room 15 which was also a lovely and picturesque.
Unfortunately as soon as we stepped into the room the smell was not so lovely. We were greeted with a smell that was sweaty and musty. We narrowed it down to the bathroom. My partner informed the staff when we went out half an hour later. We were told that they went and put some odouriser in the bathroom and the window was left open.
On our return the bathroom still smelt very bad and we had to sleep with the window open which meant we were woken very early by traffic.
At breakfast we told the same staff member about the smell and told we could change room. As we had arrangements made we told them we couldn't do this at the time and would on our return to the hotel.
On returning later in the day we spoke to another staff member who said all the rooms were now taken so basically we had to put up with our smelly room.
The staff member came to smell our room and although she admitted to having a blocked nose she could still smell the sweatiness. More odour neutraliser was used and a plumber was offered how ever this would mean we were tied to staying in the room awaiting this and we couldn't have used the bathroom to shower in the meantime. The staff member said the owner was not present (and wasn't throughout our stay) but she would bring it to their attention. She also said they'd previously had plumbing issues.
The following morning at breakfast none of the staff bothered to ask about our smelly room nor did they offer any discount, gesture of goodwill or even an apology. The subject was not raised at all.
Although the breakfast was very nice and the room itself was great, the bathroom was tiny snd anyone with a weight issue would have trouble using the toilet in the space it was in.
The decoration needed updating, it hasn't changed in the last couple of years and for a five star I don't expect gouges in the wall and bird poo from the sky light on the bannister.
Very very disappointed and will not be returning. We have stayed in the lakes many times and know much nicer hotels and b&b's that are better value and staff with better managerial skills. Sadly for us these were booked up.

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank nicole1983Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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361 reviews from our community

Traveller rating
    220
    71
    45
    17
    8
See reviews for
40
244
5
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
manchester
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 22 September 2013 via mobile

My partner booked this as a surprise for my 30th birthday and paid £110 per night for 2 nights. We arrived on Friday evening and the hotel was deserted of staff but fortunately as we've stayed twice before we knew where the buzzer was located.
The staff member was very friendly although I was shocked when we were asked to pay the remainder of our bill upfront. This obviously did not happen.
We were shown to room 15 which was also a lovely and picturesque.
Unfortunately as soon as we stepped into the room the smell was not so lovely. We were greeted with a smell that was sweaty and musty. We narrowed it down to the bathroom. My partner informed the staff when we went out half an hour later. We were told that they went and put some odouriser in the bathroom and the window was left open.
On our return the bathroom still smelt very bad and we had to sleep with the window open which meant we were woken very early by traffic.
At breakfast we told the same staff member about the smell and told we could change room. As we had arrangements made we told them we couldn't do this at the time and would on our return to the hotel.
On returning later in the day we spoke to another staff member who said all the rooms were now taken so basically we had to put up with our smelly room.
The staff member came to smell our room and although she admitted to having a blocked nose she could still smell the sweatiness. More odour neutraliser was used and a plumber was offered how ever this would mean we were tied to staying in the room awaiting this and we couldn't have used the bathroom to shower in the meantime. The staff member said the owner was not present (and wasn't throughout our stay) but she would bring it to their attention. She also said they'd previously had plumbing issues.
The following morning at breakfast none of the staff bothered to ask about our smelly room nor did they offer any discount, gesture of goodwill or even an apology. The subject was not raised at all.
Although the breakfast was very nice and the room itself was great, the bathroom was tiny snd anyone with a weight issue would have trouble using the toilet in the space it was in.
The decoration needed updating, it hasn't changed in the last couple of years and for a five star I don't expect gouges in the wall and bird poo from the sky light on the bannister.
Very very disappointed and will not be returning. We have stayed in the lakes many times and know much nicer hotels and b&b's that are better value and staff with better managerial skills. Sadly for us these were booked up.

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank nicole1983Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodlandsWindermere, Owner at Woodlands Windermere, responded to this review, 9 October 2013
Thanks for taking the time to review Woodlands, we are obviously disappointed you did not wholly enjoy your stay. I have spoken to the staff members concerned who have a slightly different recollection of events. She had a heavy cold and informed you she couldn't smell anything at all, I myself visited the room immediately after being informed of the problem and I couldn't smell anything either. On a busy Saturday we generally don't have any rooms to move people to and that's why a plumber was offered, but we would not have expected you to stay in an wait for him, that's our job. The room has been used may times since, so hopefully was a one off and a shame that we were unable to help you more. I'm not really sure what else we could have done to address this any better. The comfort of our guests is really important to us and we will obviously keep an eye out for this problem recurring. On a positive we are happy you found the room lovely and picturesque, and that you enjoyed breakfast. I'm not sure why you felt the room therefore need a refurb? Sadly the skylight is on the very top of our roof, I think we would have trouble persuading our window cleaner to get up there.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uk
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 September 2013

Just returned from a 1 night stay at Woodlands. Thoroughly enjoyed our stay, could have stayed longer,if we had planned it better. The room was clean,spacious, and very tasteful. The staff especially the proprieters were very friendly and helpful. Was happy to advise us where to eat and drink, which was very good. Would definitely recommend and will certainly be going back to stay again.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vicbam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodlandsWindermere, Owner at Woodlands Windermere, responded to this review, 9 October 2013
Many thanks for taking the trouble to review Woodlands, we are delighted you enjoyed your stay and hope that maybe next time you can stay a little longer. We hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon, United Kingdom
Level Contributor
86 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 5 September 2013

This small Band B has lots to offer .It is very neat tidy and clean .The rooms excellent and the bed very comfortable .The Breakfast was one of the best I have had .The down side no lift so had to walk up three flights of stairs.I only stayed the one night but would go there again .It is only walking distance from Windermere .The room I had was very modern .The staff were all very friendly and made you feel welcome .I would highly recommend this Guest House .

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Timbo756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 27 August 2013

My husband and I stayed at Woodlands for 3 nights. A the hotel was quiet we got to have a look at a couple of rooms, and choose the one we wanted. The staff were VERY helpful and friendly. The full English breakfast was excellent, and set us up for the day. This was our first trip to the Lake District, and we will definitely go back.

Room Tip: Although the hotel did not have a pool, we could have used the spa facilities at another hotel nearb...
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrennieGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodlandsWindermere, Owner at Woodlands Windermere, responded to this review, 9 October 2013
Many thanks for taking the trouble to write a review of Woodlands, it is hugely important to know our guests have a great stay. We really hope to welcome you back to Woodlands in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 24 August 2013

Just returned from a 2 night stay. Nice B&B but certainly not 5*
Good service & fantastic breakfast.
However the overall feel was it was trying to be boutique 5* but not quite meeting expectations for the money paid

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Glen00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 20 August 2013

I have just returned from a lovely few days in the stunning Lakes. My boyfriend and I stayed at the Woodlands and I can't recommend it enough. Excellent location and super friendly staff who go out of their way to help at all times. The added bonus of the spa facility really helped when it rained on Saturday and we had to cut our mountain hiking short for an afternoon! The breakfasts also set you up nicely for a day on foot...

Room Tip: The top of the house was great!
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Happystay2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Woodlands Windermere

Property: Woodlands Windermere
Address: New Road, Bowness-on-Windermere LA23 2EE, England
Region: United Kingdom > England > Cumbria > Lake District > Bowness-on-Windermere
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #27 of 53 B&Bs / Inns in Bowness-on-Windermere
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Woodlands Windermere 5*
Number of rooms: 15
Official Description (provided by the hotel):
A handsome Edwardian villa located on the peaceful side of the village. The 15 newly refurbished guest rooms with brand new en-suite shower rooms and White Company toiletries, include a choice of doubles and twin rooms, with two of them located on the ground floor. All rooms are well equipped with 19" flat screen Toshiba televisions, radio alarm clocks, hairdryer and complimentary tea/coffee making facilities. Three of the rooms have King Size 4-poster beds and three of the rooms have super king size beds, if you really want to impress, flowers and/or champagne can be waiting for you in the room. There's a bar and residents' lounge where you can relax with a drink, and breakfast is served in the light and airy dining room. ... more   less 
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Also Known As:
Woodlands Windermere Bowness-On-Windermere, England - Lake District

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