After spending a lovely couple of days at this homely enivironment, myself and my partner were subjected to what can only be described as very unprofessional outburst from the owner (I.e RODGER)
when departing we were confronted with a very verbal and intimidating manner when asked about payment, we had booked through booking.com and thought all payments were taken in full, beforehand but then RODGER asked for a further payment of one night which we said we had already paid, then he proceeded to jump about waving his arms in a very petulant way, which we both found very disturbing and frightening because of his unpredictable nature.
We thought this was just a one off situation, but whist reading other peoples comments on here it would seem to be a regular pattern. I would of thought someone in his business calibre would handle this matter in a professional and understanding manner. I found RODGER very disturbing with his extreme behaviour, this I gather is a form of manipulation and trying to control a situation that could of easily have been dealt with in a more constructive way that would of made both parties more comfortable in understanding this situation,
The lodges strengths was the unique character of the oldness of the home, thus adding to the homely environment offered by his wife who was outstanding in providing a good value for money service, the location of the lodge was excellent as it was near all the main attractions, the food was to an excellent standard that was unique to customers requirements, I would like to also add his wife worked extremely hard in providing a high standard of customer service but unfortunately RODGER ruined this holistic environment. I feel very sad and disappointed that this situation arose as it gave a very bad impression of the lodge and distroyed the good work of his wife
- Official Description (provided by the hotel):
- Rob and Karen welcome you to Elim Lodge Guest House, an attractive Lake District house, only a short walk from Lake Windermere. Built around 1860 in the traditional local stone and slate style, Elim Lodge is in a pretty part of Bowness village, very close to local attractions and well placed for visiting the enchanting scenery of the Lake District National Park. ... more less
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- Also Known As:
- Elim Lodge Bowness-On-Windermere, England - Lake District