I wanted to take my mother for a special Mothers day lunch. She has a wheel chair. I had searced the internet to find a hotel/ restaurant that has disabled access. So after finding this restaurant on the internet, I gave them a call on the tuesday evening to make a booking for 3 people for lunch and made sure is was disabled acess, I made the booking for Thursday lunch in my husbands name. The first mistake they made, I arrived in reception at the allotted time 12.20pm, gave my name and they had no such booking. So who ever answered the phone on Tuesday, obviously did not write anything down. The second, to get an electric wheelchair in the door was almost impossible, the wheelchair had to do an 180 degree turn. There was no room to move a wheelchair round the place, it is full of old fashioned boxes and chests all over the place. Third. They gave us a menu, for the restaurant, not much choice there, asked to look at another menu, no chicken on there, and if we wanted to order off that menu we could not go in the restaurant, she did offer to bring out a fold up table!!! Have you ever heard of anything so ridiculous. I could have sat at home with my dinner on my knee!! Overall, Menu dissapointing. Staff dissapointing... I will not be going there again, the whole experiance ruined a very nice day. On the whole they do not cater for disabled, it is probably too much trouble. If I had known all this I would have booked some where else. I will make it up to mum, I will take her to Southport next time i take her out.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.