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“Nice hotel but...”
Review of Abbey House Hotel

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Abbey House Hotel
Ranked #3 of 13 Hotels in Barrow-in-Furness
Certificate of Excellence
Reviewed 28 May 2014

Good hotel, stayed in newly refurbished part and room was well appointed. Excellent restaurant and bar, staff couldn't do more for you. But..... Wedding on and guests were very noisy, electronic door locks that beep loudly up and down the corridor is torture, smoking shelter just outside window where noise intrudes again into ones peace. Stay on a night without a party and it's 4.5 but otherwise good luck....

Room Tip: Away from great hall...
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  • Stayed: May 2014, travelled on business
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Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhtl, Manager at Abbey House Hotel, responded to this reviewResponded 3 June 2014

Thanks very much for your review Stephen, I'm sorry your stay wasn't as peaceful as hoped. We are Cumbria's best wedding venue three times running and a very popular choice in the Lakes, sometimes this does result in a bit of excess revelry!
A good point on the doors, I'll look at getting the tone turned down and avoid an unnecessary disturbance.
Next visit, please do ask for a party free weekend and we'll do our best to help out, a complimentary room upgrade and a bottle of fizz on arrival should help relax you back into Abbey House Hotel & Gardens.
Kind Regards
John

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792 - 798 of 812 reviews

Reviewed 28 May 2014

This is a great place to stay
Really friendly service, nice rooms.

The serving staff at the bar and restaurant are fantastic.

The food is good and I am sure in time will be great but my guess is they are still putting the right team together in the kitchen.

  • Stayed: May 2014
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Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhtl, Manager at Abbey House Hotel, responded to this reviewResponded 3 June 2014

You're right on the money here with your review Mark, very insightful indeed.
The team is coming together really well, being reflected in the great food & service we are able to offer at Abbey House Hotel & Gardens.....is that first rosette on the horizon?!
Be sure to let us know your favourite wine on your next visit and I'll make sure a bottle finds it's way to your table.
Kind Regards
John

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Reviewed 28 May 2014

This hotel came recommended and met that recommendation. Lovely spacious room, modern and comfortable. The food in the restaurant was excellent quality and very good value. The staff were friendly and professional.

  • Stayed: May 2014, travelled on business
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Thank Winelover19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhtl, Manager at Abbey House Hotel, responded to this reviewResponded 3 June 2014

Thanks very much for your kind words, I'm glad we lived up to your recommendation! The team at Abbey House Hotel & Gardens work very hard to ensure all of our guests receive a warm welcome and the best service the Lakes have to offer. I hope we can welcome you back again soon with a complimentary room upgrade on your next visit.

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Reviewed 20 May 2014

We booked Abbey House for our wedding, Easter Saturday, before the refurbishment was finished. So to see the great hall finished when we booked in on Good Friday, it was just superb and exactly what we had imagined (and more!). From start to finish our wedding was stress free and a pleasure to plan, all helped along by the friendly staff at Abbey House, who kept in contact all the time. The rooms we were allocated on Friday were beautiful and we thought we couldn't get any better, until we seen the summer suite on our wedding night....this was nothing short of amazing! From the morning of our wedding day to the end we could not fault a thing. The sun shone, the food was perfect, the children were allowed to run wild in the beautiful grounds and all our guests were able to relax in the beautiful surroundings. John was there to guide us through every step and make sure everything ran smoothly. At night we had a great party and buffet. Needless to say we would highly recommend and will definitely be visiting again.
Thank you
Nicola & Dave Newton

  • Stayed: April 2014
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2  Thank NicNewty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhtl, Manager at Abbey House Hotel, responded to this reviewResponded 3 June 2014

It was indeed a pleasure to look after you both on your most special day, thanks again for choosing Abbey House Hotel & Gardens.
The new rooms are amazing aren't they! You'll get to experience it all again on your complimentary anniversary stay. If not before we look forward to welcoming you back then...we'll get the fizz on ice!

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Reviewed 14 May 2014

we arranged a reunion for 26 people from England and Northern Ireland, everyone was impressed with the Hotel the service and the staff, wonderful surroundings close to Furness Abbey and many local attractions
the food was of the highest quality and the choice excellent ,especially breakfast ,never had a better selection anywhere

Room Tip: we choose the Autumn room well worth the extra money
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  • Stayed: May 2014, travelled with friends
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2  Thank ken r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhtl, Manager at Abbey House Hotel, responded to this reviewResponded 3 June 2014

We very much enjoyed looking after your party and are glad you had a very enjoyable time.
The newly refurbished Abbey House Hotel & Gardens is being well received by larger groups and is ideal for that special weekend getaway. Thanks very much for choosing us, we look forward to your return where your party can enjoy complimentary wine with your meal on the first evening.

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Reviewed 29 April 2014

We stayed over the bank hol and took our dog. The hotel is lovely and the staff are very welcoming. As we took the dog we were in one of the rooms at the end of the hotel which is unfortunately directly above the function room. Both nights we stayed there were weddings on so it was a little noisy, particularly on the second night as we had to report it (not usually fussy but exhausting after you've been at the lakes all day and the partying is going on until 2am) However, it does state this may happen on the website so don't let this put you off and if you have concerns just call first to see where you're staying - this is what we will do in future. We also didn't have our room cleaned after leaving the sign on the door requesting it which was a little disappointing but I'm sure if we had called reception and asked the staff would have been happy to help (it was just too late). The grounds are lovely and fantastic if you're taking a pet. The food was great and the cocktails equally as nice, we would definitely return and put the minor mishaps down to bad luck as I'm sure from the tehe reviews this doesn't happen much!

  • Stayed: April 2014
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2  Thank Kgr535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhtl, Manager at Abbey House Hotel, responded to this reviewResponded 10 May 2014

I was glad to read your overall stay wasn't compromised too much by our revellers! We are indeed a busy wedding venue...3 years running, Cumbria's Best! But that shouldn't spoil your visit. We do positively welcome our four legged friends but only allocate certain rooms when available, so please do call ahead, we try and be as transparent as possible with all of our guests as to what is happening in the hotel.
Abbey House Hotel & Gardens is the ideal base for walkers, along with our stunning 14 acres of grounds, your just a hop & a skip from the magnificent Lake District. I hope on your next visit you get the peace you need after a days trekking rather than the 2am alarm call! I'm sure a bottle of Oscar's wine will find it's way to your dinner table to welcome you back. I hope to see you all again soon.

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Reviewed 26 April 2014

I booked in late and ended up in an external lodge house. The room (Orchard) was very nice,roomy and comfortable. As a business hotel, the mobile phone coverage is inadequate and WiFi signal can be weak with low download speeds. There are technology based systems to provide stronger signal for both issues; I use one at home. This hotel needs to invest to resolve this issue. Service at breakfast can be slow taking orders. Otherwise a good hotel for business use.

Stayed: April 2014, travelled on business
1  Thank DWMcC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhtl, Manager at Abbey House Hotel, responded to this reviewResponded 10 May 2014

Thanks very much for your review, I'm glad your overall stay was an enjoyable one. The Lodge is a very popular request to stay in at Abbey House and is now equally complimented by our recently refurbished rooms in the main house.
Your technical issues haven't gone unnoticed, we are right at the end of the line for the internet, something which can cause a slow service. Currently BT are carrying out a survey for us which, all being well, will see us install a private leased line just for the hotel guests, dramatically increasing speed for the business user. We'll be looking into the link you sent us and introduce, where possible, an improved mobile phone signal.
I hope to see you at Abbey House again soon and am very happy to receive such good constructive feedback.
Kind Regards
John Horton

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Additional Information about Abbey House Hotel

Address: Abbey Road, Barrow-in-Furness LA13 0PA, England
Region: United Kingdom > England > Cumbria > Lake District > Barrow-in-Furness
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Barrow-in-Furness
Price Range: £107 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Abbey House Hotel 4*
Number of rooms: 61
Official Description (provided by the hotel):
Abbey House Hotel & Gardens has recently undergone a multi million refurbishment. We look forward to welcoming you soon. ... more   less 
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Also Known As:
Abbey House Hotel Barrow-In-Furness
Abbey Hotel Barrow In Furness

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