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“A beautiful hotel with exceptional staff”
5 of 5 bubbles Review of The Imperial Hotel

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The Imperial Hotel
Ranked #1 of 6 Hotels in Barnstaple
Keynsham, England, United Kingdom
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A beautiful hotel with exceptional staff”
5 of 5 bubbles Reviewed 5 May 2014

We have just returned from a stay at The Imperial Hotel, Barnstaple. We found the staff exceptionally courteous, friendly and attentive. They all worked extremely well together. The food was of good quality and attention to detail was first class, a lot of thought went into the presentation of the food, what pleased the eye certainly pleased the pallete! The waiters/waitress's were all very professional (we even got a chorus from them along with the resident singer on Saturday night) Our room (305) was extremely clean and looked as though it had been refurbished. All in all a very successful stay, look forward to our next visit

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Doreen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Front Office Manager at The Imperial Hotel, responded to this review, 6 May 2014
Thank you for your review following your recent stay.

I am glad to hear you found the staff exceptionally courteous, friendly and attentive.

It is particularly pleasing that you enjoyed the presentation of the food and what pleased the eye pleased the palate, our chef's are very hard working and I will be sure to pass on these comments.

We look forward to welcoming you back to The Imperial Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,440 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (510)
Date | Rating
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 May 2014

The room I booked was a little small ok for a one night stay,asked to be upgraded and got a bigger room which was lovely. Right near the town. Staff very helpful and welcoming would definitely stay here again.

  • Stayed May 2014, travelled as a couple
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    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
Thank Tracie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Front Office Manager at The Imperial Hotel, responded to this review, 6 May 2014
Thank you for your review and the five star rating.

It is pleasing to hear we were able to upgrade you to a bigger room as requested and you found the staff helpful and welcoming.

We look forward to welcoming you back to The Imperial Hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

It hardly seems to be 18 months since we were last at the Imperial. At first sight, nothing much has changed, everywhere is cleaned and polished, fresh flowers still in abundance. But checking in we discovered that our room had recently been refurbished to a very high standard. My wife who notices even the smallest details was hard put to find anything that could be improved. The staff were largely unchanged and the standard of service was, as usual, impeccable. The bar had also been refurbished although it was had to tell as it was exactly as before. The restaurant as always served a wide selection of excellent meals and our rate included Sunday lunch before we returned home. I would recommend this option if you get a chance. This hotel remains one of the best hotels in the south west of England and is well positioned to visit anywhere in North Devon.

Room Tip: Rooms at the front have a view of the river, but we had a superior room at the back which was excell...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Front Office Manager at The Imperial Hotel, responded to this review, 6 May 2014
Thank you for your review and for scoring us so highly.

I am pleased that you enjoyed your time with us once again and you found the level of service impeccable.

You have touched upon many aspects, each in a positive manner and I am most pleased to hear you rate us one of the best hotels in the South West of England and well positioned to visit anywhere in North Devon.

Your comments are appreciated and be assured your review will be placed on our review board for all to see.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Folkestone, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 3 May 2014

Food was WOW!! Service was excellent - they could not do enough for you.The position of the hotel was great in so much as it was by the river so there was a lovely long flat walk which went through a park too. Great for an after dinner stroll. The town was just around the corner which made it easy if you are on a coach and did not have your own transport. My only criticism was the floors creaked!

  • Stayed April 2014, travelled with friends
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Review collected in partnership with this hotel

Helpful?
Thank Kay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Front Office Manager at The Imperial Hotel, responded to this review, 5 May 2014
Thank you for your review of The Imperial Hotel, Barnstaple and for scoring us so highly.

I am most pleased that you found the hotel's location to be a great base for exploring.

Your comments regarding the food and the service from the staff are most pleasing to hear, and will be placed on our review board for all staff to see.

Thank you again and I hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 3 May 2014

Four of us booked the special Easter break, staying for three nights from Friday April 18th. My wife and I had stayed there before in 2013 in the snow and rain and thoroughly enjoyed our stay. We gave it such a good recommendation that our son and daughter in law came this time. None of us were disappointed - the Hotel provides first class service in all areas. All staff are on top of their jobs being friendly with a good rapport and always anxious to please The food was very varied, well cooked and served most attractively - what a superb chef. Over the weekend there were competitions which were much appreciated particularly as our group won three prizes ( sorry about this !). Last year we had a superior room but only a standard room this tear. It was quite comfortable but bathroom was small and the superior room would be well worth the extra money . All in all well recommended - only drawback is the tedious drive from Plymouth - Joan and David Williams

Room Tip: Superior room is well worth it New lift is quite handy for most rooms
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JoanandDave_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Front Office Manager at The Imperial Hotel, responded to this review, 5 May 2014
Thank you for your review of The Imperial Hotel following your stay with us.

Firstly may I thank you for choosing to return to The Imperial, and for recommending us to other family members.

I am most pleased that once again you enjoyed your stay with us, and that you felt that the hotel provided a "first class service".

Your positive comments regarding the food and the staff will be placed on our review board for all staff to see.

Thank you again, and we look forward to welcoming you back to The Imperial in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gwenddwr, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 May 2014

We have stayed at Brend Hotels in the past and have never been disappointed.....however, this one will certainly take some beating!! My husband and I stayed at The Imperial Hotel for five days, just after Easter, as our grand-child minding services were not required that week, due to holidays. We decided to take advantage of "our freedom" and, as we hadn't visited the North Devon Coast before, we chose the Imperial as our base for exploring the beautiful scenery in that area. From the moment we arrived we felt valued and found all the staff, without exception, to be friendly, helpful, attentive and very professional. The hotel was immaculate and our room, which had a 6ft wide bed, was modern, comfortable and spotlessly clean. The food and service in the restaurant was truly first class and we really looked forward to the wonderful and varied delights, so expertly served up at both breakfast and dinner. Quite frankly, we could not fault any aspect of our stay and would thoroughly recommend the hotel to anyone who wants to visit North Devon and experience for themselves the high standards and mouth-watering fare offered at this superb first class hotel.

Room Tip: We found that the rooms with the "zip & link" beds offered a wonderfully large sleepin...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
1 Thank jenny s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Front Office Manager at The Imperial Hotel, responded to this review, 5 May 2014
Thank you for your review of The Imperial Hotel, Barnstaple.

I am so pleased to read that you enjoyed your time here with us, and that you found the hotel to be "first class".

You have touched upon many aspects, each in a positive manner, but it is most pleasing to hear how impressed you were with the restaurant service, and the friendliness of our team of staff as a whole.

Thank you again, and I hope to welcome you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 May 2014

We have stayed in both Superior rooms and Imperial rooms and would suggest that paying a little m ore for superior is well worth while if you prefer more space.We found ALL the staff very professional and most pleasing was the friendliness shown to everyone. The food choice and quality is excellent and the service is even better.The location of the Hotel is very good with the town and bus station so close, the train station being about 10 minutes away. We recommend that you book now before the management realise how good the hotel is and put the price up.(they wouldn"t dare until after our next visit) Mike and Joyce Moseley.

Room Tip: All rooms we have stayed in have been nicely decorated but the River view Superior was well worth th...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jersey2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Front Office Manager at The Imperial Hotel, responded to this review, 2 May 2014
Many thanks for your recent review following your Easter Break at The Imperial Hotel and those before.

I was glad to hear our Superior rooms lived up to expectation and you found them spacious in size.

It was especially pleasing to hear you found "ALL" the staff friendly and welcoming and that the service you received was of the highest standard.

We look forward to welcoming you back to The Imperial hopefully at a good price.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: The Imperial Taw Vale Parade, Barnstaple EX32 8NB, England
Region: United Kingdom > England > Devon > Barnstaple
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Barnstaple
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 63
Official Description (provided by the hotel):
The elegant Imperial Hotel, Barnstaple, North Devon, is part of the prestigious Brend chain of West Country hotels. Overlooking the River Taw at the heart of the market town of Barnstaple, this exceptional four-star hotel combines old-style charm with the highest standards of comfort and service. Whether you're looking for a family holiday or a peaceful break, the Imperial is the place for superb service. The hotel is also a popular venue for conferences, banquets and weddings. ... more   less 
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Also Known As:
Imperial Hotel Barnstaple
The Imperial Hotel Barnstaple, Devon

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