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“Everything is First Class” 5 of 5 bubbles
Review of The Imperial Hotel

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The Imperial Hotel
Ranked #2 of 6 Hotels in Barnstaple
United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Everything is First Class”
5 of 5 bubbles Reviewed 1 September 2014

Stayed at Hotel for four nights with Dinner, Bed & Breakfast. This was our second visit this year, as we so enjoyed our first stay and had to return. Everything aspect of staying here is first class. Ample free car parking on arrival. We had a beautiful room on first floor, overlooking the river. All meals are excellent, served by very friendly, helpful and efficient staff. An atmosphere of elegance and customer focus fills the air from the moment of arrival. The hotel is very conveniently located on a quite road, with easy access to routes in / out and only a few steps from the town centre. Looking forward to returning again.

Room Tip: River view
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank acrosstheseas20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, General Manager at The Imperial Hotel, responded to this review, 15 September 2014
Thank you for taking the time to post such a glowing review of The Imperial Hotel following your recent stay with us.

You have touched upon many aspects, each in a very positive manner, but it is most pleasing to read how much you enjoyed the food served to you and the friendliness of our team of staff.

It is also great to hear that you have stayed with us once before and found you had to return.
I very much hope we can welcome you back once again in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,434 reviews from our community

Traveller rating
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    273
    67
    19
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (507)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
Brentwood, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 August 2014

We've been coming on and off to this hotel for well over 10 years, nothing is too much trouble for its wonderful professional staff. Breakfast and dinner as always was great, our boys needs were fully accommodated. Am surprised to read the previous review as the children we saw and met in the hotel whilst staying there were well behaved....... We got to use the facilities at the sister hotel The Barnstaple, its heated outside pool was a huge bonus, especially at this time of the year. Looking forward to returning very soon.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, General Manager at The Imperial Hotel, responded to this review, 31 August 2014
Thank you for your review and awarding The Imperial Hotel a 5 out of 5 rating. Your review encapsulates everything we do to achieve an enjoyable stay for all of our guest's.
Like yourselves many of our guests are repeat visitors and that speaks volumes not just to me but all of the staff. Am just sorry I was not there on this occasion during you stay.
I and we all look forward to welcoming you all back to the Imperial again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen Region, Denmark
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 29 August 2014

A charming hotel, very friendly service and good restaurant and good and adequate relaxing rooms.
The food and service is very good.
The rooms are nice, our room was a little small, but it is an old hotel. The bathsroom was modern and big enough.
Would we come back? Yes indeed!

Room Tip: Ask for room with wiew to the river
See more room tips
  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne_Niels_DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 27 August 2014

We stayed for one night in a deluxe room for dinner, bed and breakfast. The room was "nice" and overlooked the river, but it was nothing extraordinary and overpriced. We had been looking forward to dining in the Arlington Restaurant but our experience was disappointing. The hotel promotes the restaurant to be of a high standard and has a dress code, and yet allows families with young children to bring in toys and games and walk around. We certainly cannot consider this to be fine dining. It would make sense to us if children were only allowed in the restaurant up to a certain time. We were intending to have four courses but left the restaurant after two as the situation began to cause too much of a distraction for us (£27 for 2 courses from table d’hote menu). We discussed the matter with the restaurant manager who apologised and agreed to find us an alternative table for breakfast. On returning home we put our thoughts in writing to the hotel director and received a letter back offering us a complimentary upgrade on our next visit. However, we shall not be taking him up on this offer as we feel the cost of staying at this hotel is too high to risk another disappointment ("once bitten").

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Cloudlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Hotel Director at The Imperial Hotel, responded to this review, 2 September 2014
Thank you for taking the time to review The Imperial Hotel following your recent stay with us and I am sorry your dining experience did not come up to expectations.

Your feedback is of the utmost importance to us, however following our previous correspondence I feel there little to need to address your comments again as this review replicates that information which has been addressed.

Should you wish to discuss the matter further please do not hesitate to contact the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kidderminster, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 August 2014

Excellent service. The room, service and food were without fault. Well worth the money. Plenty of room in the car park.We had a deluxe room which was very comfy and we were pleasantly surprised! We couldn't find any fault at all and will stay there again.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, General Manager at The Imperial Hotel, responded to this review, 27 August 2014
Thank you for taking the time to review The Imperial Hotel and rating us with a score of 5 out of 5.

I am delighted that you found the hotel provided you with 'faultless' accommodation, service and food. it is also great to here that you can't wait to return.

Thank you again and your review will be posted on our staff notice board for all to read.

We look forward to welcoming you back to The Imperial Hotel in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

We stayed for 2 nights while guests at a wedding taking place in the hotel. I cannot fault the hotel
or staff. It is a very professional set up. Nothing is too much trouble, staff are friendly and well
trained and want to make your stay enjoyable. Breakfasts were excellent and a good variety to choose from. The wedding meal was superb and again excellent service.
We hope to stay again. Highly recommend it.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, General Manager at The Imperial Hotel, responded to this review, 26 August 2014
Thank you for your glowing review of The Imperial Hotel after staying with us recently for a wedding and awarding us 5 out of 5.

Your comments regarding our ‘friendly and amazing staff’ together with all aspects being of a very high standard are very much appreciated, and be assured that your review will be placed on our review board for them all to see.

Thank you again and I do hope to welcome you back to The Imperial Hotel again when visiting the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

Just had a wonderful, relaxing break at the Imperial and can’t wait to go back in October. Room, Food and Staff were all fantastic and the dress code made the evening meal special. Thank-You to all the staff.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sprayfinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, General Manager at The Imperial Hotel, responded to this review, 26 August 2014
Many thanks for taking the time to review The Imperial Hotel following your recent stay with us and awarding us 5 out of 5!.

I am particularly pleased that you found the hotel had a friendly atmosphere and that the staff are fantastic and very professional in their work.

Thank you again and we look forward welcoming you back again in October.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: The Imperial Taw Vale Parade, Barnstaple EX32 8NB, England
Region: United Kingdom > England > Devon > Barnstaple
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Barnstaple
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 63
Official Description (provided by the hotel):
The elegant Imperial Hotel, Barnstaple, North Devon, is part of the prestigious Brend chain of West Country hotels. Overlooking the River Taw at the heart of the market town of Barnstaple, this exceptional four-star hotel combines old-style charm with the highest standards of comfort and service. Whether you're looking for a family holiday or a peaceful break, the Imperial is the place for superb service. The hotel is also a popular venue for conferences, banquets and weddings. ... more   less 
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Also Known As:
Imperial Hotel Barnstaple
The Imperial Hotel Barnstaple, Devon

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