We had an overnight stay at the Park Hotel to enable us to attend my Aunties funeral in Torrington the following day . (It was also the anniversary of my late Mothers death so my emotions were running very high) The Park Hotel was chosen after reading all the positive reviews on here. We decided to go for the Dinner Bed & Breakfast option as we wanted to have a relaxing evening after a 4 1/2 drive. Check in was really quick & easy and the girl on reception offered us a larger room after hearing the reasons why we were visiting Barnstable. We had to request a jug of water for the room as the water from the taps is not suitable for drinking!!!!. The room was very pleasant, average sized and very clean no fault could be found. Dinner was served between 6 & 9.30 so we decided to go for a walk along the river before going for dinner at approx. 8pm. We ordered our starters of prawn cocktail & pate. My partner opted for the carvery whilst I went for the ‘A La carte menu’ of slow roasted belly pork as the vegetables on the carvery did not look fresh enough for my tastes and I presumed that I would get fresh vegetables with my meal. The starters were served very quickly and were very tasty. My main meal turned up and my partner received the same dish as myself so this had to be returned. I was then told that I had to select my vegetables from the carvery section. I was not happy with this and asked the chef how long the vegetables had been on the servery he replied about 30mins and agreed that they looked very sorry for themselves, he did offer to get me some fresh carrots and peas. My partner took a selection of vegetables. The lady sitting on the table next to us was commenting that her vegetables were cold. When my partner & myself tried ours we found them to be very tepid. I asked to see the manager and were quiet shocked with he's attitude towards my complaint. He arranged for the vegetables to be replaced and the carvery was very quickly cleared away. Our vegetables were replaced by a very small selection of vegetables which appeared to have been reheated maybe in a microwave. During this 2 waiting staff came up and apologised, both were very sympathetic especially one Lady who I think was called Sandra (no name badges are worn) she went out of her way to get our room check out extended plus went to the local Tesco’s on her way home to get some soya milk for my morning tea. The manager returned to our table to ask if we were happy we both commented on the selection of vegetables and all he could say was “what else do you want me to do” in a very matter of fact way. I became very distressed with the way the manger was talking to me and asked him to leave me alone which he did. Again the waiting staff could not have been more pleasant towards us. We had a lengthy discussion with Sandra and a young tall man who were both very sympathetic towards us. The young man agreed that the vegetables were tepid as he had served himself a meal whilst we were eating our starters. He advised us that the Manager had arranged for us not to be charged for the meal and a complimentary liquor coffee was served to us with a big smile. We were also informed that the manager wanted to speak to us personally when we checked out but this never happened.
Would I visit again? not sure. A very pleasant hotel has been let down by its manager, it is a great shame as all the staff we came across could not have done any more for us or was he having a bad day?
- Official Description (provided by the hotel):
- Situated opposite Rock Park and only a short level walk to the town centre, this modern 4-star hotel offers easy access to the countryside and beaches of North Devon. Guests can use the leisure facilities, including the indoor and outdoor swimming pools of the Park's sister hotel, The Barnstaple Hotel. The Park Hotel is part of the Brend Hotel Group. ... more less
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- Also Known As:
- Park Hotel Barnstaple, Devon