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“Excellent service”

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Premier Inn Durham City Centre
Ranked #2 of 19 Hotels in Durham
Certificate of Excellence
Renfrewshire
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Excellent service”
5 of 5 bubbles Reviewed 21 November 2011

Arrived just after 2pm to check in, and was met with a queue of foreigners ahead of us. Took about 10 minutes for us to reach the desk, but I then understood why it took so long - friendly and efficient staff explained everything about the hotel, the facilities and the dining options. The £22 dinner and breakfast deal seemed almost too good, but in fact it turned out to be terrific, both for value and quality! The room was very good - was exactly as described in their website - and good value, considering the prime location. The staff at reception, at the bar and the dining room could not have been more helpful. We were very impressed.
Our first time at Premier Inn - certainly will not be the last!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank renfrewshire_boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,503 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
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English first
Edinburgh, United Kingdom
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 21 November 2011

Central hotel within walking distance of City centre. Good breakfast, rooms decent size. No parking but have a deal with local high rise parking centre nearby.
Small bar and restuarant but close to many good bars and eateries .

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jed23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 November 2011

I study in Durham, and when my parents come visiting, it is a very good hotell to stay in. Not worth paying more money for the Radisson hotel, because the different is not so big that it´s worth paying much more.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 703freya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bristol
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 17 November 2011

staff were very,very friendly and helpful, room was spotless and modern,in excellent position in city centre.

Room Tip: jusy ask the receptionist for quiet room
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank strachanBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ayrshire
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 16 November 2011

Stayed here for 2 nights with my wife and son, first time staying at a Premier Inn, very clean ,staff nice and friendly, excellent location , paid 39 pounds per night so alin great value.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redvanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Albans, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 15 November 2011

Enjoyed our stay.Staff very helpful & nothing too much trouble.Room was fine but basic.breakfast good value

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
2 reviews
5 of 5 bubbles Reviewed 13 November 2011

Have just returned from a 2 night break with my husband and 21 month old son. We were very impressed and nothing was too much trouble for the very friendly and lovely staff. Our room was large and very clean, perfect for families. We had pre-booked breakfast which was really good and also ate in the restaurant on one lunctime and one evening. At all times the food was really good and very good value for money.
Everything was very child friendly and we were able to relax in the knowledge that whatever we needed for a small child was simply no trouble.
The location is great and there was nothing we could really fault.
Many thanks to all the staff,including Andrea who we found to be lovely and who looked after us very well.

Room Tip: We had a room facing the leisure centre and it was very quiet.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Honeymoooners09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Durham City Centre

Property: Premier Inn Durham City Centre
Address: Freemans Place | Walkergate, Durham DH1 1SQ, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Durham
#3 Business Hotel in Durham
#3 Family Hotel in Durham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Durham City Centre 3*
Number of rooms: 103
Official Description (provided by the hotel):
Located in the centre of Durham, home to the World Heritage Site of Durham Castle and Cathedral ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Booking.com, Traveltool, S.L.U., Odigeo, Evoline ltd, Premier Inn and Priceline so you can book your Premier Inn Durham City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Durham City Centre Hotel Durham
Durham Premier Inn

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