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“Great for the Uni Open Days”

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Premier Inn Durham City Centre
Ranked #2 of 19 Hotels in Durham
Certificate of Excellence
Canterbury, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great for the Uni Open Days”
5 of 5 bubbles Reviewed 4 October 2012

This was a real find. Really clean and new with excellent food and great location. Staff were first class. I stupidly booked the dinner bed and breakfast deal without checking our train times - we were scheduled to arrive after the restuarant stopped serving! They could have done a 'Fawlty Towers' and told me the kitchen was closed, but when I phoned a very kind lady told me that if I pre-ordered from the menu she would have it ready for us. Within 5 minutes of checking in, two delicious meals arrived with an, 'if you need anything else just phone through'. Better service than I've had at 4/5 star hotels. I don't know what 'celebrating' Chalkie421 planned but I can't believe this hotel has any jobsworths and it was probably in the interests of other guests that they intervened.

Room Tip: We were on the ground floor and it was ok - but that was mid week.
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  • Stayed October 2012, travelled with family
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Helpful?
Thank jemmah283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,505 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (231)
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English first
Scarborough, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 October 2012

The hotel is in the middle of Durham. Excellent for the city amenities. It was a very busy weekend due to students enjoying their freshers week. Staff were very pleasant and were very efficient when we requested a change of room after the first night. Note - if you are not out partying in the city at the weekend ask for a room at the leisure centre side of the hotel.

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank Jan1315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 2 October 2012

centrally located, parking is £7.50 a night extra in a car park situated behind the hotel. The family room was quite tight on space and the bathroom shabby. okay all in all for a budget stay but noisy.

  • Stayed September 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank kirstenlorna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 29 September 2012

Don't come here if you want to socialise.

A supercilious arrogant jobs worth. Prevented me and my family from enjoying a family celebration. Otherwise a nice place to stay in a lovely town with wonderful people.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chalkie421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 27 September 2012

We stayed at the Premier Inn Durham on the way back from Scotland. It was quite easy to find, and parking was available at the secured multi-storey car park next to the hotel for £7.50.
The room was nice and quiet, and the beds were comfortable. We thought the bathroom was a bit tired though, perhaps needed a bit of an update.

The restaurant is quite small (presumably as the hotel is in a city with a lot of restaurants) so breakfast was a mix of self-service (cold food) and staff taking orders. This seemed to work well but I expect it can get very busy on some mornings!

Hotel location is excellent, very close to the city centre.

  • Stayed August 2012, travelled with family
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Helpful?
Thank Louise365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 25 September 2012

I was at this Premier Inn from Friday to Sunday, the staff were ok but the noise was really terrible- which was disappointing because having read a couple of reviews - i was hoping that it would be ok. I was in one of the ground floor rooms. The room was tidy and the usual Premier Inn fare but the noise on both nights were persistent until 2am. I complained but was refused a refund. Looking on twitter, it seems that quiet a few people have had similar experiences. I have also been approached for feedback by the hotel but I'm still waiting for their reply. Am really disappointed. It's a beautiful city - but stay somewhere else or chance your arm at getting a better room.

Room Tip: avoid the ground floor rooms.
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  • Stayed September 2012, travelled with friends
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Helpful?
2 Thank HelloWorld5678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Naina - Social Media at Premier Inn Durham City Centre, responded to this review, 26 September 2012
Thank you for reviewing your recent stay at our hotel.

At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing.

It is a shame that your stay was disrupted by actions of other guests; please be assured that the hotel staff will do all they can to prevent disturbances like this in the future.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
1 review
4 of 5 bubbles Reviewed 24 September 2012

Having stayed in the Premier Inn in numerous cities it was obviously my first choice hotel when my daughter decided to attend the University open day. We booked in advance so were able to get a 'saver' deal which was good value for money. We arrived after a long train journey from Cardiff to Durham and received the warmest welcome imaginable. To say it cheered us up is an understatement!

The room was very clean and comfortable - the key selling point for me when booking a hotel. A minor blip on our stay was receiving a cold meal, it was dealt with promptly by an apologetic waitress, so was not a major issue, similarly having breakfast at the busy 8.30-9.00 slot meant that our cooked breakfast was also slightly tepid however saying that the menu selections are very good and the restaurant staff very friendly and helpful.

When you book ta Premier Inn room, you know what to expect and if my daughter decides to attend the university next year I'm absolutely sure that we will become regular guests of the Premier Inn Durham city centre.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ChelleEvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Durham City Centre

Property: Premier Inn Durham City Centre
Address: Freemans Place | Walkergate, Durham DH1 1SQ, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Durham
#3 Business Hotel in Durham
#3 Family Hotel in Durham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Durham City Centre 3*
Number of rooms: 103
Official Description (provided by the hotel):
Located in the centre of Durham, home to the World Heritage Site of Durham Castle and Cathedral ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Durham City Centre Hotel Durham
Durham Premier Inn

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