I have just returned from an excellent stay in the Premier Inn Durham City Centre over Christmas and the New Year.
All your staff at this hotel are really good. Even though you have recently re designed the bar and eating area and now mainly serve a help your self range of hot breakfast items, I was really impressed that Andrea took it upon herself to get my hot breakfast items cooked to order for me. Even her boss Emma made sure I got hot food items on other days.
I have used this hotel on a regular basis and I am made welcome by all your staff and most of them remember me from previous visits.
I would like to thank Donna on reception who on 21/12/2013 took time to allocate me a room and wondered if I would be happy to accept a large disabled access room for my stay. The room Donna gave me was quite and allowed me to relax in comfort.
Chris and Collen on reception both remembered me and made my
stay a pleasant one.
On my final night on 05/01/2014 my brother, his wife and I decided to eat in restaurant. However our food came out cold. Once we reported the matter the Premier Inn they could not have done more to rectify the problem. The food was taken back and re heated. I have to thank Steph who was on duty that night as she decided to recompense us for the cold food by giving us either a free drink or sweet.
This good place to stay and explore Durham from.
- Official Description (provided by the hotel):
- Located in the centre of Durham, home to the World Heritage Site of Durham Castle and Cathedral ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Premier Inn, TripOnline SA and Evoline ltd so you can book your Premier Inn Durham City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Durham City Centre Hotel Durham
- Durham Premier Inn