Having had the great misfortune of staying in the Sheffield City Centre branch of the Premier Inn in the past, I was a bit miffed at being sent to the Premier inn in Durham.
The other reviews on this site have it right. The staff go miles out of their way to chat, engage with you, help you out and generally create the impression of the hotel as a great place to stay. They should be commended and rewarded by their Management, as this is some of the best service I've seen in any kind of hotel, let alone a faceless chain.
Obviously it's a premier inn so there are limitations, but the building is relatively new and so it's not too bad. If you're on a budget in Durham, stay here - service impeccable.
- Official Description (provided by the hotel):
- Located in the centre of Durham, home to the World Heritage Site of Durham Castle and Cathedral ... more less
- Also Known As:
- Premier Inn Durham City Centre Hotel Durham
- Durham Premier Inn